dstillman
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- dstillman
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Comments
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The one you posted a Debug ID from, obviously — what else could I have quoted? The current version is 2.0.7. You’ll need to figure out why you’re not receiving that. (Normally this would be due to being on an outdated version of iOS, but you’re not.)
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Likely fixed in the latest Zotero beta
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
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https://forums.zotero.org/discussion/comment/516664/#Comment_516664
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https://forums.zotero.org/discussion/comment/517866/#Comment_517866
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If you have a conflicted copy, this is (or has been) a cloud storage folder. You can’t do that, and I’m afraid you’re on your own. https://www.zotero.org/support/kb/data_directory_in_cloud_storage_folder
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That’s still a corrupted database. https://www.zotero.org/support/kb/corrupted_database
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1.0.51 (366) You're using an extremely old version of the app. Fix your automatic updates.
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Can you explain exactly what you're doing and what's happening?
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You disabled syncing for My Library in the "Choose Libraries…" window in the sync settings. That's what controls what the main sync button does.
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https://forums.zotero.org/discussion/comment/517651/#Comment_517651
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But did you resolve the previous issue you were having? Have you checked your database for errors? If you haven't resolved that, please continue posting to that thread (or following up with the BBT developer). We can only help if this happens in Tr…
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Email support@zotero.org. You'll need to delete this new account. https://www.zotero.org/settings/security#delete
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This should be fixed in the latest beta.
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This should be fixed in the latest beta.
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Can you provide a Debug ID for a Zotero startup that shows this? See Reporting Startup Errors. See the section at the bottom about logging to a terminal window if that doesn’t work.
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This should only happen if something wiped/reset your system keyring. That should cause you to lose other stored passwords that use the system keyring as well, not just in Zotero.
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesnt_appear
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OK, thanks. Zotero can't read your saved sync key out of the system keyring. You may be able to fix that by installing some packages. You can also try the Zotero beta (which will shortly become 10.0.2) — that should show a clearer error, and it can…
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You didn't provide a Debug ID.
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Start by updating to Zotero 10 via Help → "Check for Updates…". If you get the same error, provide a Debug ID (different from a Report ID) for Zotero startup through triggering this error, using the Help → Debug Output Logging → "Restart with Loggin…
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That's a standalone PDF attachment. You have to create an actual metadata item in order to have anything to cite. https://www.zotero.org/support/adding_items_to_zotero#standalone_attachments_and_parent_items
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer. If not…
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You can disable saving of PDFs with "Automatically attach associated PDFs and other files when saving items" in the General pane of the Zotero settings, but note that that affects saving from the Zotero Connector as well.
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No.
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0x80520016 is NS_ERROR_FILE_FS_CORRUPTED, meaning that the disk or filesystem may be corrupted. You should check your filesystem for errors. (If you've moved your data directory to a non-standard location, that could also be contributing.)
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OK, in that case, try disabling your other add-ins, and also try resetting your Normal.dotm file. (You can make a copy before deleting it.) If this is an institutional computer, you may need to ask your IT department, who may have some policy that'…
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(In this case it was sending an initial email with just screenshots and sending the PDFs in a second email that caused us to miss them initially.)
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(To be clear, it's the "confirmed that Zotero is completely gone from Word" that's the important part here.)
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That's still not what I said or what the instructions say. Sorry to be pedantic here, but it really does matter.
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