Upgrade Storagedstillman
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- dstillman
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Comments
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Add a new citation and then confirm that you're toggling field codes correctly using the shortcut from the linked page. If that one toggles and the other ones don't, most likely the document was corrupted and those other citations are just flat text…
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Just to be clear, both items were there. One was added on September 10th and the other was added on September 19th. Again, you were just looking at the other copy, not the one you had been annotating originally.
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We generally try not to save a snapshot when there's a full-text PDF available. It was a bit more common in the past, but people tend to not want both, so we've been making an effort to update Zotero's translators to only save the PDF. Now that Zot…
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[JavaScript Error: "Calling -setData:forType: on NSPasteboardItem with nil `data` for type public.url. @[setText:field.m:395]" {file: "resource://zotero-macword-integration/messagingGeneric.js" line: 216}] This is generally caused by having some uti…
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
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For problems with a plugin, you'll need to contact the plugin developer.
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You can't use linked files in group libraries. If a plugin tries to create those, that's a bug.
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@Emily.Dalecki: Those are the options that work. As you can see from the above comments, sometimes you have to try multiple times. You can also wait longer between attempts, make sure you're running the latest version of macOS, etc. Beyond that, as …
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It depends entirely on the file. The vast majority of PDFs should have text layers. I don't know if older scanned PDFs from JSTOR do. But you can test this easily with any modern, non-scanned PDF (e.g., something from arXiv). To be clear, you can s…
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You were annotating the other copy of that file in your library, not that one. Your annotations are all still there. You should merge the items or delete one to avoid confusion.
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You can only select text if the PDF has a text layer.
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But you should restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.
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Those tools aren't grayed out.
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Can you provide a screenshot? The annotation tools would be grayed out if the attachment is in the trash or in a library you don't have write access to. You should be able to copy text as long as the PDF has a text layer.
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Does the folder D:\[…]\Zotero\storage\DSRZSN88 exist now? Does it contain anything?
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https://www.zotero.org/support/kb/safari_compatibility#extension_not_showing_up_save_button_missing_or_flickering We're not aware of any situation in which any one of these three options wouldn't work. Re: "I restarted my computer after each of th…
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https://www.zotero.org/support/kb/safari_compatibility#extension_not_showing_up_save_button_missing_or_flickering
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No, if someone doesn't have library editing privileges, they can't make any changes to the library.
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You don't execute a desktop file (and our instructions don't say anything about that). You add it or symlink it to ~/.local/share/applications/. Delete whatever you've added there — which it sounds like is wrong — and follow the instructions precise…
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This wouldn't have anything to do with a sync outage. Items are only removed due to explicit deletions. There was a brief sync outage yesterday, but all the items in your book group library (if that's what you're referring to) were deleted on Septe…
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Can you disable all plugins and provide a Debug ID (different from a Report ID) for Zotero startup through reproducing this, using the "Restart with Logging Enabled…" option?
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Email support@zotero.org with details and we'll see what we can do.
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The yellow window is just a harmless glitch that we've never been able to reproduce but that happens for some people. It doesn't happen in the Zotero beta and will be fixed in the next major version of Zotero. Beyond that, see the Troubleshooting E…
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What do you mean by "will not connect"? Are you able to save to Zotero with the toolbar button?
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As it says there, you haven't synced this account in 2 years. Check the account you're syncing with from the Sync pane of the Zotero settings. You should then delete this account to avoid future confusion. You can add this email address to your othe…
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Continued: https://forums.zotero.org/discussion/126911/group-library-sync-problem
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The behavior you describe is exactly what you would get with the library disabled in Choose Libraries, so you should check again. Beyond that, as I said in your previous thread, you'll need to follow the instructions on Changes Not Syncing and prov…
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@Buthaina_Baqir1234: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
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You’d have to troubleshoot that yourself on your server using the server logs. This isn’t a problem in Zotero.
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See Troubleshooting Problems Saving to Zotero.