Upgrade Storagedstillman
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- dstillman
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Comments
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(In this case it was sending an initial email with just screenshots and sending the PDFs in a second email that caused us to miss them initially.)
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(To be clear, it's the "confirmed that Zotero is completely gone from Word" that's the important part here.)
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That's still not what I said or what the instructions say. Sorry to be pedantic here, but it really does matter.
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Saying you've reinstalled the extension isn't the same as saying that you've deleted Zotero.dotm and confirmed that Zotero is completely gone from Word before reinstalling. We need to know that you've done that before doing anything further, since t…
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And this? curl -i --anyauth -u [username] -A "Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 Firefox/140.0 Zotero/10.0.1" -X OPTIONS https://[server]/zotero/
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That section says more than to just "reinstall".
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again
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Can you provide the output for these from this machine? curl -i -X OPTIONS [WebDAV URL] curl -i -u [username] -X OPTIONS [WebDAV URL]
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First, you seem to be trying to save by clicking on a RIS/BibTeX link? That's not the normal way of saving to Zotero, so you need to say that when reporting a problem. In most cases, you should just click the Save to Zotero button in the toolbar. B…
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[JavaScript Error: "NS_ERROR_ABORT: User canceled OS unlock entry" {file: "resource://gre/modules/OSKeyStore.sys.mjs" line: 321}] https://forums.zotero.org/discussion/comment/517633/#Comment_517633
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If you have a username and password field in the app, you're using an outdated version. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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If you provide a Debug ID and we can take a look (your password isn't logged), but that error really means what it says.
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For problems with a plugin, you'll need to contact the plugin developer.
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Relatedly, is there a way of ensuring that when I export to create a bibliography that the title capitalization is automatically adjusted to conform with APA (e.g. that title case is changed to sentence case) or does this need to be done manually? I…
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In general, though, the report here is a bit convoluted. If your colleague edits an item, the item either updates — and they can see the changes in the web library right there — or it doesn't. If their edits aren't taking, that would obviously be a …
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There are three copies of that item in the library. One is in sentence case. (Another is in the trash.)
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The account you're posting from synced for the first time a few weeks ago. You either didn't actually set up syncing before or were syncing a different account.
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@_human: This should be fixed in the latest Zotero beta.
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Try from a different network or download the XPI in another browser and drag it into the Firefox Extensions pane.
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Can you provide a Report ID?
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We'd need the specific request URL and request/response headers (API key redacted to the first three characters), but "Invalid key" really does just mean what it says — it's not a valid API key. We don't have anything to do with this integration and…
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https://forums.zotero.org/discussion/comment/512862/#Comment_512862
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No guarantee that a network drive will work, but you can try updating to Zotero 10 via Help → “Check for Updates…” and see if that helps.
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For problems with a plugin, you'll need to contact the plugin developer. (But you're getting a 429 Too Many Requests from the translation service.)
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For problems with a plugin, you'll need to contact the plugin developer. (But a corrupted zotero.sqlite wouldn't generally be about BBT, so it's not clear why you think it's related.)
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It says in error report you quoted: you're trying to upload a file larger than 4 GB (e.g., a very large video file), which isn't currently supported. You can paste 3MZI4LRM into the search bar in All Fields & Tags mode to find the attachment in…
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See if it happens after a restart. If it does, restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins, and see if it still happens. If it does, provide a Debug ID (different from a Report …
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That's a problem with your internet connection. https://www.zotero.org/support/kb/ssl_certificate_error
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I assume you and @Fraenka mean you're using macOS's full-screen mode? The citation dialog is a part of the Zotero app and is a dedicated window that needs to open, so it needs to switch out of full-screen mode if you have Zotero in full-screen mode.…
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Just a display bug, obviously. Collections and searches don't have added-by data, and they only appear in the items list in the trash. We'll fix — thanks.