Upgrade Storagedstillman
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- dstillman
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Comments
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Importing always results in new items. Again, though, this would almost never be something you would want to do. While you can make changes after using Unlink Citations, that should generally only be for complicated tweaks that can't be accomplishe…
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This is their job, not yours. All they need is the Zotero.dotm file. The instructions I sent are correct. You're not supposed to be able to expand the entry, just select it.
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Yes, you have separate accounts. There may have been a temporary problem that prevented the reset email from going out for the other account, but I've just triggered another reset email for you. You should delete the account you're posting from and…
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They can extract the certificate from the file: https://forums.zotero.org/discussion/comment/414466/#Comment_414466
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OK, just to be clear, you would almost never want to duplicate items. One of the main benefits of a citation manager is that you should be able to generate output in different citation styles from the same items. If you need non-standard output, you…
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They're just different items. You can see in the first screenshot that the Date Added for that item is August 14, 2025, so clearly that's not the item with an attachment from 2020. It looks like you imported a whole batch of items on August 14th an…
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@ShairyarMirza: Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's d…
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That message means what it says. You're not the owner of the group. They can transfer the group to you in order to use your storage.
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Sorry, there was a temporary issue with emails not being sent out. Resolved now, and queued emails should have been sent out.
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https://www.zotero.org/support/dev/zotero_7_for_developers#firefox_102_firefox_115 (Please post development questions to zotero-dev rather than the forums.)
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Yes, that's what would've been appearing in the toolbar on the other computer (unless you disabled file syncing when you first hit your quota). People often don't notice it, and we're going to show a more prominent warning in a future update.
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Relocating a missing file currently might not always cause it to be reuploaded — this isn't a common situation, so this isn't something we've extensively tested. You can try going to the Sync → Reset section of the settings and running Reset File Sy…
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That doesn't show a file being added, and it shows a successful sync with no files to upload. Again, we'd need a Debug ID for 1) adding a file and 2) clicking the Sync button.
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I don't see any file upload attempts from your recent syncs. Can you provide a Debug ID for adding a file and clicking the Sync button?
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Click the sync button and provide a screenshot of your toolbar.
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Yes, no new files will be uploaded unless you increase your storage, and Zotero will be showing you a warning icon in the toolbar on every sync. For other questions (e.g., search), start a new thread and provide screenshots of what you're trying.
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(Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.) Can you provide a screenshot of what you're looking at?
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(Time Machine isn't something you install — it's built into macOS — but you'd need to set it up to back up to an external disk.) 4) If you made the annotations within Zotero, the annotations would still exist in your database, but you'd need the as…
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1) It looks like you ran out of space last December, so only a small number of files have been uploaded since then (e.g., as you deleted others). 2) See Backing Up Your Zotero Data. As it says there, you really just want to use Time Machine. 3) Se…
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This is where all support happens. If there's something you don't understand, you'll need to ask a more specific question. I made a complete backup of all things using onedrive and my external disk with Apple's support. This included logging into Zo…
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You do appear to have been using Zotero syncing, though, so you can just sync from an empty library to pull down all your data. (You should first delete zotero.sqlite in the Zotero data directory and restart Zotero to remove the imported items.) Bu…
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An export isn't a backup, and what you'll get back depends on the format you used. Did you make a proper backup of your disk (e.g., with Time Machine) before wiping it? You should absolutely never wipe your disk without making a complete backup.
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You can see the data in your online library by clicking Web Library at the top of the page. As long as you're using the same account, that's the data you'll see locally after syncing on a new computer. Beyond that, see Changes Not Syncing.
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Can you provide a Debug ID (different from a Report ID) for either a Verify Server attempt that fails or a sync attempt that fails?
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(Be sure to include "Android" in your thread title when referring to the Android app so your thread is seen by the right people. "App" can refer to the desktop version too. I've updated the title.) An integrated note editor in the reader is planned…
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Upgrading to Zotero 7 doesn't affect your data. What notes are you referring to? Can you provide a screenshot (here or in an email to support@zotero.org with a link to this thread) that shows what you mean?
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Zotero.dotm is digitally signed, but your IT department likely needs to add the certificate to the Trusted Publisher list.
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Tell us what you tried and what happened at each step.
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https://www.zotero.org/support/kb/connector_zotero_unavailable
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French is fine, but we'll need more information. See Reporting Problems for the two things we always need in order to help.