Upgrade StorageError message when opening Zotero
Hello,
The following error comes up when I try to open Zotero as the desktop app. I tried restarting my computer, but the error message is still there. I also tried checking for updates, but it says there are no updates available. I have a Dell laptop with Microsoft Windows 11 Home.
"There was an error starting Zotero.
You can report this problem in the Zotero Forums.
Error(s) encountered during statement execution: no such column: L.clientVersion [QUERY: SELECT L.libraryID, L.type AS _libraryType, L.editable AS _libraryEditable, L.filesEditable AS _libraryFilesEditable, L.version AS _libraryVersion, L.clientVersion AS _libraryClientVersion, L.storageVersion AS _libraryStorageVersion, L.lastSync AS _libraryLastSync, L.archived AS _libraryArchived, L.isAdmin AS _libraryIsAdmin, (SELECT COUNT(*)>0 FROM collections C WHERE C.libraryID=L.libraryID) AS hasCollections, (SELECT COUNT(*)>0 FROM savedSearches S WHERE S.libraryID=L.libraryID) AS hasSearches FROM libraries L WHERE type NOT IN (?,?)] [PARAMS: "feed", "group"] [ERROR: no such column: L.clientVersion]
Zotero.DBConnection.prototype.queryAsync@chrome://zotero/content/xpcom/db.js:715:22"
Any ideas? Thanks!
Erin
The following error comes up when I try to open Zotero as the desktop app. I tried restarting my computer, but the error message is still there. I also tried checking for updates, but it says there are no updates available. I have a Dell laptop with Microsoft Windows 11 Home.
"There was an error starting Zotero.
You can report this problem in the Zotero Forums.
Error(s) encountered during statement execution: no such column: L.clientVersion [QUERY: SELECT L.libraryID, L.type AS _libraryType, L.editable AS _libraryEditable, L.filesEditable AS _libraryFilesEditable, L.version AS _libraryVersion, L.clientVersion AS _libraryClientVersion, L.storageVersion AS _libraryStorageVersion, L.lastSync AS _libraryLastSync, L.archived AS _libraryArchived, L.isAdmin AS _libraryIsAdmin, (SELECT COUNT(*)>0 FROM collections C WHERE C.libraryID=L.libraryID) AS hasCollections, (SELECT COUNT(*)>0 FROM savedSearches S WHERE S.libraryID=L.libraryID) AS hasSearches FROM libraries L WHERE type NOT IN (?,?)] [PARAMS: "feed", "group"] [ERROR: no such column: L.clientVersion]
Zotero.DBConnection.prototype.queryAsync@chrome://zotero/content/xpcom/db.js:715:22"
Any ideas? Thanks!
Erin
Can you go to your Zotero data directory and email a screenshot of the files in the data directory, along with logs/upgrade.log, to support@zotero.org with a link to this thread?
Is your data directory in the default location ("Zotero" in your home folder)?
- I'm not totally sure which Zotero version I have since I can't access the Help menu as it says to do in the link provided. But I'm guessing Zotero 5.0 since that version history comes up when I click on the 'changelog' link. Also if I right click on the Zotero icon in my taskbar, it says Zotero (5).
- I've emailed two screenshots to the support email.
- I believe the data directory is in the default location (C:/Users/JSGS Research/Zotero, where JSGS Research is the User Name).