Simon

Yes, we have. We've never gotten a response.

in zotero very slow in long document Comment by Simon November 29, 2015

I spent a couple hours trying to find a workaround here, but my efforts were unsuccessful. So for now, your only options are to use local files instead of OneDrive, or to roll back to Word 2016 15.14 or earlier (although these versions have bugs tha…

in Visual Basic error when attempting to use Zotero with documents on OneDrive in Word 2016 Comment by Simon October 31, 2015

In Word 15.15, AppleScript is broken for documents loaded from OneDrive. Zotero uses AppleScript to communicate with Word, so it does not work. I posted on Microsoft's forum here. Hopefully they will fix this. I'm still thinking about possible worka…

in Visual Basic error when attempting to use Zotero with documents on OneDrive in Word 2016 Comment by Simon October 31, 2015

These issues probably fall into three categories: Bugs in other people's software we can't do anything about. (Any time Word is crashing, it probably falls into this category.) Cases where I need to fix/update docs. (For LO5 installation on Mac, you…

in word processor add-on support Comment by Simon October 30, 2015

This is most likely the same issue described here: https://www.zotero.org/support/word_processor_plugin_troubleshooting?&#word_2010could_not_find_a_running_word_instance

in Error when inserting a citation in Word using Firefox integration Comment by Simon October 30, 2015

Standalone can't return 503 so it is extremely likely this is a proxy issue.

in Zotero Standalone doesnot sync with Chrome web connector Comment by Simon October 8, 2015

Zotero Standalone 4.0.28.6 is now available (at least for Mac and Windows) and should fix this.

in Zotero Standalone experienced an error updating my Word document Comment by Simon September 26, 2015

This should be fixed in Word for Windows Integration 3.5.2, available now.

in New Zotero word add-in causing spinning blue wheel in m.s. word Comment by Simon September 25, 2015

The only way I can imagine that you're getting that message is that you're using the template from https://forums.zotero.org/discussion/47311/2/#Item_19, which was only ever meant for debugging purposes.

in Again on Office 2016 Comment by Simon September 11, 2015

No, your library size is irrelevant. Unless you are in the process of inserting a citation there is no communication between Word and Zotero. This is a Word issue and only Microsoft can do anything about it.

in Word 2016 plugin: lag Comment by Simon August 29, 2015

I experienced some lag as well at one point, but it seems to have been fixed by a Word update. You can update Word by selecting "Check for Updates" from the Help menu.

in Slow performance on Mac 2015 for fields Comment by Simon August 27, 2015

I experienced this too at one point, but it seems to have been fixed by a Word update. You can update Word by selecting "Check for Updates" from the Help menu.

in Word 2016 plugin: lag Comment by Simon August 27, 2015

First, check if there are Word add-ins besides Zotero in the startup folder. This is usually located at /Applications/Microsoft Office 2011/Office/Startup/Word. If there aren't, something related to Visual Basic for Applications may be corrupted. In…

in Word 2011 error: "Compile error in hidden module: link" Comment by Simon August 27, 2015

Not sure what version of Word you're using, but you might try updating Zotero. It looks like you have 4.0.26.3. The latest version is 4.0.27.7.

in Word could not communicate with Zotero. Please ensure that Firefox is open and try again. Comment by Simon July 24, 2015

I would guess this is related to the citeproc-js update. I can dig around, but perhaps fbennett knows the cause?

in bibliography alignment Comment by Simon July 15, 2015

Should be fixed in Zotero Standalone 4.0.27.7, available now.

in Use of discrete graphics on Macbook Pro resulting in higher battery drain Comment by Simon July 15, 2015

I just released new versions of Zotero Word for Mac Integration and Zotero Standalone that include the fix. kamy08: You should uninstall the trunk XPI. If you're using Firefox you should install the new release of Zotero Word for Mac Integration. I…