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You should restart your computer, open Word and reset the Word startup folder to its default, then reinstall the Word plugin from Zotero Preferences, restart Word and see whether you see the Zotero tab or at least Zotero.dotm in Word under Word Add-…
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What is precisely the problem that you are seeing right now with Zotero or Word?
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@DO_part73 You should go into Zotero Preferences -> Cite -> Word Processors and reinstall the Zotero plugin, then restart LibreOffice. We had released an earlier version of the LO plugin that had the bug you're describing, but it's since been …
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JavaScript Error: "ieeexplore-ieee-org.ezproxy.engglib.upd.edu.ph:443 uses an invalid security certificate. @myron.bukuhan see https://www.zotero.org/support/kb/ssl_certificate_error
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I am not sure what you are describing here. Pressing the [TAB] key definitely does not open Zotero (or any software) in a safe mode. Could you be more specific about how you launch Zotero in safe mode? Have you tried updating your graphics drivers,…
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How are you running Zotero in safe mode? Do you get any graphical issues with other software?
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@adonix Could you find a journal where URL starts with "http" instead of "https" that you can access via your proxy? What does the URL for one like that look like?
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If you click "Yes" in the prompt, Zotero will keep your modified citations unaltered. Alternatively you can use the Prefix and Suffix fields in the citation dialog.
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You should update to the latest version of Word, then reset the Word startup directory (instead of modifying it, set it to default), then reinstall the Zotero word plugin via Zotero Preferences -> Cite -> Word Processors. If it still disappear…
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This is not a general Zotero, but a system configuration issue. We have not been able to reproduce it or been reported steps to reproduce it, but it has to do with Word user data permission malconfiguration. This also shouldn't affect your ability t…
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What operating system are you running on the computer where Zotero is black?
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When I actually manage to get the Zotero tab to occur AND the software opening a data entry line to use the software, it goes away when Word is closed, causing the entire process to have to be repeated. @judybullock It is not clear what are you desc…
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@lisaleine You will not be able to convert footnote based citations to bookmarks, so as bwiernik advised in your other thread, you will need to select Chicago Author Date in LibreOffice, then select to store the fields as Bookmarks and only then sav…
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Could you try installing this Zotero.dotm file and see whether it fixes the problem?
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Can you reproduce this again reliably? What are the steps? What operating system and Word processor did you use?
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Could you submit a Report ID from the Zotero Connector? Does it start working if you first hover over one of the Zotero citations before trying to insert?
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You might need to reinsert citations previously inserted as they are likely corrupt and causing issues. See the debugging broken documents steps.
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Yes. Due to technical reasons inserting rich text (so superscript, accented characters, etc.) can only be done in a default style of the document, after which Zotero changes this newly inserted citation to the style of surrounding text. You can eith…
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@lejocelyn The bugfix for citations being modified when you select not to is now available in Zotero Beta.
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Just to add an additional comment regarding the problems you have reported in your issue. Inserting bibliography triggers a full doc refresh, even if automatic updates are disabled. This is by design. Presumably the LO API presents the master/sub d…
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Don't worry about copying zotero.dotm to the Word startup folder for now. Could you submit a Report ID?
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It is best if you just click "Reset" for your Word startup location, which will ensure it's the default one. You need to make sure Word integration is present in Zotero Tools -> Add-ons -> Extensions. If it is not present at all, you should d…
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Could you provide specific URL where it fails? JSTOR does not appear to be saving snapshots for me, but I am not seeing any error messages.
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Go into Zotero Preferences -> Cite -> Word Processors and reinstall the plugin. Changes in Word 16.9 and later broke insertion of certain types of citations with the Word plugin. We updated the plugin and for most users it should have installe…
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@chezcherie Please be more specific. Versions of your OS, Word, did any of the steps above produce any effect or error messages, etc.
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@Rainshoots you will have to say more about your setup and what you have tried for troubleshooting
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What version of Word? The section, Zotero tab does not appear in the Word ribbon applies.
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Why don't you use the Zotero extension button? Could you submit a Report ID from Chrome?
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The google docs integration is currently only available for the Firefox beta connector, as described in the announcement post
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You shouldn't need to download anything. Zotero 5.0 comes with word plugins pre-installed. In Zotero go into Tools -> Add-ons and make sure a Word plugin is present with a version number of 5.x. If you somehow managed to install a downloaded word…