Problem with word plugin
Dear staff
I have installed zotero 5.0 to run on windows. When I start the software, only a black screen appears; When I start it under a safe mode (desactivating word plugin), it works, but then I cannot use the word plugin to manage my references in word.... any clue as to what I should do to fix this??
Thanks for your help
Muriel
I have installed zotero 5.0 to run on windows. When I start the software, only a black screen appears; When I start it under a safe mode (desactivating word plugin), it works, but then I cannot use the word plugin to manage my references in word.... any clue as to what I should do to fix this??
Thanks for your help
Muriel
Zotero is black. For info, I have installed it on my laptop which runs office 2013 and it runs perfectly, but on my desktop which runs office 2010, the problem is still there. Does this help?
No other issues with my computer.
Have you tried updating your graphics drivers, since this seems to be a rendering issue?
Edit:
So Zotero safe mode is not actually documented and I didn't realise it carried over from the Mozilla based platform that Zotero is built on. Either way, for Firefox this would usually mean issues with hardware accelerated rendering, so checking for graphic driver updates is a worth a shot. Otherwise, you would need to disable hardware acceleration in Zotero, which you can do in Zotero Preferences -> Advanced -> Config Editor, search for "media.windows-media-foundation.allow-d3d11-dxva" and set it to "false".
I will install office 2013 on my computer and see if that improves things.