Hi all,

Any help or information greatly appreciated! I am struggling with the word plugin. The button has appeared on the top of the page in the ribbon in the past. A couple of weeks ago it disappeared. When I restarted word it came back. Yesterday, it had gone again and after multiple efforts has not re-appeared.

I have followed all trouble-shooting advice - have re-installed Zotero several times. Have re-installed the word add-in several times. Word add-in is enabled within Zotero and Customise toolbar setting are correct within Word options, but Zotero doesn't show up as an option to tick when I go the the developer tab in word. I have tried manually installing directly into the Word Startup folder which is where I'm hitting a snag.

As per the instructions,

https://www.zotero.org/support/word_processor_plugin_manual_installation

I have found the two files - zotero.dot and zotero.dotm . The zotero.dot file can be copied and moved, but if I select the zotero.dotm file (the one I need), the window freezes. I have tried moving it several times after re-installing zotero with no luck, it always freezes.

Any help or suggestions greatly appreciated! Thanks.

Nick