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Could you produce a Debug ID right after restarting Zotero and refreshing Google Docs tab for an attempt to insert a citation? When this happens, look through all open Zotero windows and see if a citation dialog or alert from Zotero is showing, but …
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Regarding items in the group library - yes, other team members as long as they are part of the group and have set up sync in Zotero will have access to those items. Regarding the error, see Troubleshooting Errors in Word Processor Documents. Descri…
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You can restore the document to its previous version using Google Docs version history. If you can reproduce it consistently, please share the document (or a cut down version where it's still reproducible) with support@zotero.org with a link to this…
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Does it still happen if you remove the other JDKs completely from your machine? Technically JDK 21 is no longer supported, and you could just as well run the Oracle version. Temurin 27 and 25 have both been updated to match Oracle's 5-segment versio…
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Could you take a screenshot of LibreOffice → Settings → Advanced and post it here?
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Yes, you also need to install Zotero in the VM
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Yes, LibreOffice performs much better on macOS. Another option is to run Windows in a Virtual Machine on your Mac and use Word there, but that's obviously a much more technical undertaking.
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@dfanta Ah, sorry. This is our bug and will be fixed in the next release of Zotero Beta.
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You should restart Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)
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@leahdarwin you should update your Safari to at least 26.6.2
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See https://forums.zotero.org/discussion/comment/519659/#Comment_519659
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See https://forums.zotero.org/discussion/comment/519659/#Comment_519659
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See https://forums.zotero.org/discussion/comment/519659/#Comment_519659
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@Bonniefd Correction, there is a bug in LibreOffice in parsing Java versions, and the new Oracle releases have triggered it (added an additional version number dot segment). Your options are to wait for a LibreOffice update, or install a Java versi…
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You should install JDK 27 from Oracle website, select it in LibreOffice, then close it and try manually installing the extension. If it doesn't work, take a screenshot of the error and upload it here.
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Could you check File Block settings: File → Options → Trust Center → Trust Center Settings → File Block Settings. Make sure "RTF Files" isn't blocked for Open. Is this a work or university machine with Intune or Group Policy managing Office?
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What is the full version number of Word that you are running? In Word press File -> Account -> About Word. You should perform the last step of the troubleshooting instructions.
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@gradywelsh would you provide an URL where you see this, if it's a different website (or multiple websites)? Would both of you provide your Safari versions?
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Thanks. We are aware of this issue, and it will be fixed in some future release as part of a bigger Word integration update.
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Try saving your existing document that is failing for you outside of sharepoint, and on your local machine (like Desktop or local user files).
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When I refresh the document, the bibliography is duplicated. Are you saying that each subsequent refresh inserts a new duplicate, or does it stabilize after that? What is the full version of Word that you are running?
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If you could send a snippet of the document (or the full document if you're comfortable with that) that reproduces the failure to support@zotero.org we will take a look.
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Please submit a Debug ID for an attempt to use Zotero on this document? Does it work in a new document? What version of Word are you running (full version number)?
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Related/duplicate thread https://forums.zotero.org/discussion/134340/safari-zotero-connector-fails-to-save-google-scholar-results-report-id-1689872112 See my answer there.
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This and your other thread are caused by Google Scholar rate limits. They have separate rate limiting for the Google Scholar page itself and for the Google Scholar endpoints that Zotero uses to access the metadata of the items. Based on the Debug I…
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Could you submit a Debug ID for a citation insertion operation that is supposed to insert italic text but doesn't? What version of Word are you running?
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See https://www.zotero.org/support/kb/site_access_limits
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See Troubleshooting Errors in Word Processor Documents. Make sure you follow through to the end.
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If you create multiple Google Docs tabs in this document, does it start working? Does the URL of a new document created in Google Docs end for your in /edit?tab=t.0, or /edit?
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Restart Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode), and submit another Debug ID from Zotero if it still fails.