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See https://www.zotero.org/support/kb/proxy_troubleshooting for instructions of which information to provide.
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We are testing a bugfix to the Word plugin in the Zotero Beta. Could you follow the last step of Troubleshooting Errors in Word Processor Documents with the Zotero Beta and isolate a small portion of the document that reproduces this issue and send …
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See Reporting Problems. Provide steps of what you're doing and what happens.
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See Troubleshooting Issues with Zotero Translators
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@cangjie Would you test the Zotero Beta and see if this works fine for you now?
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Ok. This flashing is happening because Zotero is updating your document. When you press Refresh, or change the citation style in the document preferences, you will see this "flashing" as Zotero updates the document. Unfortunately we don't display a …
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To start with, the "keep raised" or "keep above other windows" options are not going to be relevant, since you need the dialog to receive focus. A window can be pinned above other windows without having focus, which is your primary issue. Now, gene…
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Could you take a screen recording of the issue that you are seeing? For the record, you should never work with field code display enabled. We have various instructions around that since users sometimes accidentally enable field code display and are…
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Persuading the developers that it is actually a problem with Zotero (or at least Zotero plus the MS Word environment), and not user incompetence, has always been difficult. I don't see any forum posts from you talking about this. On the other hand y…
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You should open the Edit Bibliography dialog and press Revert in the bottom left for the relevant entry. Then make sure it doesn't appear anywhere else in your document. If it doesn't help, please describe in more detail, step-by-step what you're do…
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It is probably past your deadline, but you should start by inserting the item in a new document and making sure it appears correctly there. If it does try removing the item from your main document and reinserting it.
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Do you have a table of contents or other advanced Word fields in this document? Does it help if you remove those temporarily?
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None of these sound like Zotero issues. Zotero doesn't technically insert footnotes, or footnote-citations. When you select a footnote style, Zotero insert a Word footnote for you, then inserts the citation into the body of the footnote. Afterwards …
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Generally the browser updates extensions and you shouldn't need to do anything. To check if the extension is updated, you need to go to Extension settings, either about:extensions on Edge and Chrome, or about:addons and choose the option to update a…
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Update to the latest version of the Zotero Connector, refresh the Google Docs page and then in the Zotero menu press Refresh. Your bibliography should be updated to have the correct style.
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See Troubleshooting Errors in Word Processor Documents. You need to follow the instructions in full and if nothing helps provide additional troubleshooting information for us to be able to help you.
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Yeah, seems to not work. See https://github.com/zotero/zotero-google-docs-integration/issues/81 for details.
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In the screenshots you have posted on 22 December you showed Zotero citations as hyperlinks, which would happen if you used the "Switch Word Processors..." button, but the issue you have described also sounded like maybe you split your document into…
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You should restart your browser and try using the plugin again. Zotero will prompt you for permissions once more.
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Yes, as long as it's the latest version of macOS that is supported on your Mac.
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You should upgrade to the latest version of macOS. Let us know if the issue persists afterwards.
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Submit a Report ID. What version of macOS are you running?
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Can you confirm that this doesn't work with two new documents? Do you use any software that interacts with your clipboard somehow?
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Sorry, but this isn't an issue with Zotero with a default Windows installation. It is caused by some custom configuration of the machine interfering with the Zotero plugin messaging mechanism. There were some minor changes and initial bugs with Zote…
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The simplest way to fix these is to remove them completely in Word and reinsert. Make sure you select the item from My Library section, not from Cited (if using the Red citation dialog).
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Given that this is an organization managed machine you will have to troubleshoot it with your IT. You may try reinstalling Zotero 6 and if it works, that would be an additional piece of information to provide to your IT, but note that Zotero 6 is no…
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If you have added other text into your footnotes besides Zotero citations, Zotero will not be able to automatically convert them to in-line citations (to avoid discarding your added text). You will have to convert those manually.
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There isn't a general issue with the word plugin. See Troubleshooting Errors in Word Processor Documents and Reporting Problems.
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Hmm. Google performs A/B tests from time to time (where they run a different version of their website for a small portion of their users to test changes) so this is most likely related to that. Unless this is something that shows up for a larger num…
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Could you take a screenshot of the Google Docs editor that you see with your university account. Can you tell if it's visually different from the editor you see with your personal account somehow?