adomasven
About
- Username
- adomasven
- Joined
- Roles
- Member
Comments
-
If you open the same page with the Connector extension disabled and enabled and open the Developer Tools, do you see any additional errors in the Console?
-
Try removing the citation item that is giving you trouble from the document (either by removing the citation from text if it's a single-item citation, or removing the item from a multi-item citation via the citation dialog) and reinserting it. Make …
-
We can only offer troubleshooting for Chrome or Edge. Can you provide a Debug ID for refreshing this page from the Zotero Connector?
-
It's not clear what you did with your document, but if the links are underlined red, even though it points to zotero.org, they are still unlinked. If you want to completely unlink them, you should simply remove the text link from them just like you …
-
You might need to remove any citations that failed to insert into your document. Otherwise it should work.
-
In Word Options → Advanced make sure “Typing replaces selected text” is checked.
-
Open Safari Preferences -> Extensions and make sure Zotero Connector is allowed access on every site. Then restart Safari.
-
Citing in text frames is not supported.
-
Zotero 7 should not be any slower that Zotero 6 on macOS. Perhaps your document has grown in size since. Once you perform an initial insertion of a citation with Zotero 7, the rest should be fast if you have automatic citation updates disabled.
-
Yes, unfortunately the integration for macOS is quite slow. You have over 1000 citations in your document and it takes 5 minutes for Zotero to retrieve them from Word. You should make sure that Automatic Citation Updates are disabled under Document …
-
See Reporting Problems
-
For example, there are authors with the same surname, so I need to initialize their first names according to APA 7 guidelines. Note that if you have correctly entered the metadata for those authors in your Zotero database then Zotero will automatica…
-
The Zotero citation dialog is a Zotero window (not Word). Look through open Zotero windows to find the citation dialog. To close it press Escape or Enter, to confirm the citation.
-
There isn't any error logged in your debug log. Did you look for an item that actually exists in your library?
-
The citation dialog should find citations in your library (but it may need more time to find citations in your document). How long is this document, do you have many citations? Could you provide a Debug ID for the behavior you described above, makin…
-
Ok, excellent. Thanks for helping us troubleshoot this, this fix will work for any users seeing this issue. The installer version would also have worked without compatibility mode. Restarting it would have been enough. For posterity, you should kno…
-
See Reporting Problems. The first thing to try is restart Zotero and your browser and try inserting the citation again.
-
See Reporting Problems
-
Zotero citations will follow the paragraph styling of the text that you have set in Word. You should modify the existing Word text styling (Body, etc), then Zotero citations will follow that.
-
@liankherni You posted a Report ID (not what we need) to a new thread (not where you should post it). Please generate a Debug ID per the instructions above and post it here.
-
Restart Zotero and attempt to insert a citation. Make sure you look through open Zotero windows (right-click on Zotero app in the dock) and confirm the citation dialog isn't simply appearing behind other windows.
-
The best option is to split your document into multiple chapters, run a refresh there and mark those citations for Zotero to keep your edits, then recombine your document. Another option is to refresh your document on a Windows machine (or a Windows…
-
@aszala could you download the Zip version, extract it somewhere and see if that one works without compatibility mode?
-
See https://forums.zotero.org/discussion/comment/471207#Comment_471207
-
See https://www.zotero.org/support/kb/site_access_limits
-
Being logged in or not has no relevance to this. Given that it doesn't work on Edge, this seems like a system issue. Do you run any security software that may be interfering?
-
Can you provide steps-by-step instructions to reproduce this in a new document after restarting Zotero?
-
It's possible that somehow Zotero citations in your document got replaced by empty spaces when you deleted them. To find them enable the display of Word Field Codes and look for any traces of ADDIN ZOTERO_ITEM in your document, then remove them comp…
-
@aszala However, as I stated in one of the first posts, I *am* the Administrator. Are you saying that you use the default Windows Administrator account (which is disabled upon install and needs to be manually enabled)? Or a normal user account with …
-
Even admin accounts run all applications without administrative privileges (that allow to change system config, files and functionality). An application can request to elevate itself for admin privileges during runtime, or you can run the applicatio…