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You should make sure your Zotero Connector browser extension is up to date, and refresh Google Docs. If you still see this issue, submit a Debug ID from Zotero for an attempt to insert a citation.
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You should isolate this issue to some small section of the document, like a couple of pages, then run Zotero refresh, and investigate any inconsistencies with the citations. If their numbers don't update, you should place the cursor in them and pres…
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Make sure you're running the latest version of Word available to you and report the issue to Microsoft. It's still a bug in Word, even if only Zotero commands disappear.
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If you open a new Word document, then open Terminal.app and paste in curl -X GET "http://127.0.0.1:23119/integration/macWordCommand?agent=MacWord16&command=addEditCitation&document=/Applications/Microsoft Word.app/&templateVersion=2" do…
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesnt_appear The plugin appears fine on 16.109.2 for me. You should also consider updating to the latest version of Word, although the Zotero plugin worked on …
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@Grisenia13 You may also be placing your cursor in the bibliography that you have inserted with Zotero, and using the Add/Edit Citation button. If you are, you should place the cursor in the text of the document, where you want to insert a citation.…
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You are attempting to insert a citation in the document in a place where you likely have a {Citation} placeholder from a previous attempt to insert a citation that failed. You should remove the {Citation} placeholder text in the document, and attemp…
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Submit a Debug ID for an operation that produces an issue.
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You will have to follow Troubleshooting Errors in Word Processor Documents, and post here describing what happened at each step.
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Your Debug ID is showing you are running 5.0.203. The current version is 5.0.208.
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Zotero Connector SingleFile settings are not configurable. If you need to save snapshots of websites that are not capture correctly, you can save with SingleFile with custom configuration, and attach those files as snapshots.
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Can you create a screen recording of this happening, upload it somewhere and post a link here?
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Make sure Zotero Connector browser extension in Chrome is up to date 5.0.208, then restart Zotero and refresh the Google Doc and try again.
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Restart your computer. Submit a Debug ID from Zotero for the first attempt to cite in Google Docs after starting Zotero if it still doesn't work.
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Yes, the pipeline via AppleScript is indeed a bottleneck, but we don't have a better API available to us for Word for Mac.
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Integration: Retrieved 865 fields in 3804.766; 0.22734643865089207 fields/second Integration: MacWord16-refresh:'/Applications/Microsoft Word.app/' complete in 6543.82s It's taking over an hour to retrieve 865 citations in your document, and the fu…
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@miyaryo Actually, we can reproduce the issue. We'll release a fix soon.
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Can you submit a Debug ID for a slow Zotero operation in Word?
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Thanks for the report. I've created a ticket. Will update this thread once we have a fix.
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This shows the citation dialog opening, and closing after 12s, ending the operation. Can you take a screen recording of the issue, upload it somewhere (dropbox, etc), and post a link here, showing the issue?
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Can you submit two Debug IDs from the Connector for an attempt to save from each ScienceDirect and IEEE Xplore. Can you confirm that you can save this pdf fine with the connector?
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Restart your computer and produce a Debug ID for an attempt to insert a citation that causes the issue.
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You need to click Help -> Debug Output Logging -> Enable, then attempt to cite in Google Docs, and finally after getting this prompt return to Zotero, click Help -> Debug Output Logging -> Submit Output.
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If you copy out just the citation Chuang (2021) into a new document, can you insert citations there? If not, would you share it with support@zotero.org?
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This Debug ID doesn't capture an attempt to cite that fails. Please restart Zotero, refresh your browser, then capture and submit another Debug ID.
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Please submit a Debug ID from Zotero for an attempt to cite that fails.
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Could you produce a Debug ID for a typical refresh? Generally both document size and track changes will reduce the speed at which Zotero can refresh a document. We recommend splitting big documents into chapter-documents, working on those separatel…
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@simrinarora If you copy out from this document just the citation Prozumenschikov, The Sino-Indian Conflict, the Cuban Missile Crisis, and the Sino-Soviet Split, October 1962: New Evidence from the Russian Archives into a new document, and try to in…
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If you copy out from this document just the citation Joan Iverson Nassauer, ‘Messy Ecosystems, Orderly Frames’, Landscape Journal 14, no. 2 (1995): 161–70 into a new document, and try to insert a citation, do you still see this issue? If so, could y…
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There may be issues trying to insert citations or a bibliography onto new lines made with Shift-Enter on Google Docs. If that's what you're seeing, you should insert new lines using the Enter key without pressing Shift. Otherwise, you should submit …