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Could you submit a Report ID? Do other menus in Zotero work, like File and View?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
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So you're saying that if you try to convert the document to a default author-date style like APA it works correctly? What happens if you convert to APA and then to your custom style? What happens if you convert to APA and then change to bookmarks? T…
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@elysedmack You can use the document version history (in Google Docs under File) to check when precisely this happened and what caused it. Perhaps copying the citation or editing the citation text once inserted could cause it, but the issue does not…
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So just to confirm, you were editing a citation "21,23,24" here with Saeger, Di Ieva and Cordeiro for respective authors of each item, yet the citation dialog came up empty and then you pressed escape to cancel the edit? When the citation dialog co…
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Your best bet is to work with the bibliography the way it is now and when you finish with the document before submission to unlink the citation from the Zotero plugin and then move the bibliography into the two-column layout. Due to technical reason…
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Could you submit a Report ID from Zotero?
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The debug ID you have submitted does not have any word plugin related activity, so either you performed the debug logging procedure wrong, or the white flash that you are seeing isn't actually a Zotero window that fails to open, but rather a Word pr…
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If you have the Zotero Connector installed and your university has a fairly standard proxy setup (the default EZProxy setup is what the Connector supports best) then the Connector should pick up your proxy automatically upon going to an url like www…
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Have you run through the debugging broken documents instructions? What happened at each step? Could you provide a report ID after having encountered the problem?
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@james.k.russel Likely Troubleshooting Issues with Zotero Translators applies for you. Please start a new thread if you continue having problems @eudinaesis unless someone from the community attempts to make this work I don't think it will happen. …
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If you are using Endnotes, convert the document to Footnotes first in the Zotero document preferences, then you will be able to change the style.
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Oh, we do not officially support the Opera browser with the connector, so it is possible that copying and pasting citations in Google docs with Opera might break your citation links. We recommend to use either Firefox or Chrome.
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Can you reproduce the same thing in a completely new document, or is it only your existing document that is affected? When producing the Debug ID above did you eventually encounter the problem you're describing? If not, could you produce a Debug ID …
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@meitalran Which word processor are you using?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#communication_error_or_non-responsive_plugin_buttons
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@manikg You can edit the document from any google account as long as that account has editing privileges for the document. After restating the browser and first attempting to edit a google doc with Zotero you will be prompted to authenticate the Zot…
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Did you (or anyone else) edit this document on a computer without the Zotero Connector installed? If you copy and paste sections of text with citations without Zotero Connector the links to Zotero break. You can check for the specific time when it …
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These are rather vague for troubleshooting steps, but could you restart Zotero a few times and check if sections for Word and LibreOffice plugins appear under Preferences -> Cite -> Word Processors? If not, could you create a new user account …
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@protohedgehog The documents you have posted here have a bunch of annotations from a while back, indicating that you have not strictly followed the procedure. The document transfer procedure is quite brittle and works reliably only if you follow the…
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It seems that most of the things (bar reference counting, but maybe that could be included too) you need Zotero document collections would do. As you can see, this has been planned and discussed about for quite a while and while it is high on our pr…
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If you had to enter your admin password it means that your user account does not have write permissions in the Word Startup folder (or did not have the permissions for the original Zotero.dotm file). This could have happened if you originally ran ei…
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Did you have any problems copying the file manually? Permission issue or other? Also is Zotero.app installed in the Applications folder (i.e. you are not running it from the disk image)?
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It does not. These are randomly selected IDs strictly for identification of that particular citation in the document.
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Open Finder, in the top menubar select Go -> Go to Folder and paste ~/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word into it and press Enter. Does it take you to the Startup folder? If not, what happens?
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Make sure you copy and paste the documents on a browser that has Zotero Connector installed, otherwise the copy-paste procedure won't work. You should see a prompt after a paste notifying that Zotero is updating the document. If you don't, see if up…
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What is the issue you are experiencing and what troubleshooting steps are you doing? "Tools" is a menu in the Zotero client (like File, Edit, etc.).
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear If nothing works please say specifically what you have tried and what the results were
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I assume you reinstalled MS Word right after the downgrade? Any specific reason for the downgrade? What kind of procedure did you follow for it? Could you create a new user account on the mac and see if you can insert citations with Zotero there?
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Does the citation you are trying to insert contain accented symbols or diatrics in the authors or the title? Does it work in a new document with a citation the only has standard latin characters? Also, did the plugin work well for you initially? If …