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Restart Zotero and generate a Debug ID from Zotero for an attempt to perform a citing operation.
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Restart Zotero and refresh the Google Docs tab and try again. If after pressing Add/Edit Citation in Google Docs the citation dialog doesn't appear, look through open Zotero windows.
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Can you create a screencast that showcases this issue?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#word
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Submit a Debug ID from Zotero (not the Zotero Connector) for an attempt to insert a citation that fails. If this occurs in a new document, produce a Debug ID for a new document too. A screen recording may also be helpful if this occurs in a new doc…
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You should restart your computer and make sure that you are running both Zotero and Word as the same user (not running either as Administrator). If you are using any proprietary security software, you should temporarily disable it. If that doesn't …
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Yes, I can reproduce this. We will fix it soon. In the meantime you can work around it by making sure that the font used in the text is applied to the style of that paragraph.
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What is the full version of Word that you are running? Find it in Word by pressing File -> Account -> About Word.
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Which document processor are you seeing this with? Does it happen in a new document? Does it follow the font if you change the Body text style in the Word processor instead of changing the font directly on the text?
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The item may be manually omitted from the bibliography (in the Edit Bibliography dialog). You should revert all Bibliography changes in that dialog by pressing "Revert All", or alternatively remove the bibliography from your document, and reinsert i…
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Can you give specific steps for reproducing the issue? See Reporting Problems. Also provide a Debug ID for an operation that fails/causes issues.
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Sorry, there's a bug in Zotero that is triggered by: - Citing an item with type Audio Recording, Presentation or Video Recording in your document - Deleting it from your Zotero library - Attempting to further work in the document The immediate way …
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Please submit a Debug ID from Zotero for an attempt to perform an operation that is failing.
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You cannot convert the document to a version that works with Zotero without access to Word. You should can use the Microsoft free trial to do that. Follow for moving the document to LibreOffice https://www.zotero.org/support/kb/moving_documents_betw…
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Does it happen in a different browser, different chrome profile, or if you disable all other extensions?
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LibreOffice locking up/crashing during plugin installation is generally a bug on LibreOffice's side. Text being displayed instead of icons is usually fixed by resetting your LibreOffice profile and reinstalling the plugin. Also a LibreOffice bug.
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See Reporting Problems. Provide steps of what you do and what happens. Let's troubleshoot one word processor at the time, or create a separate thread for the other one. Issues and Word and Google Docs are generally unrelated.
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See Reporting Problems. Provide more information on what the issue is, what you have tried, and what happened.
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If you remove the bibliography completely and reinsert it, does it start happening after again a while?
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You should run the final step of Troubleshooting Errors in Word Processor Documents on the converted Google Doc in Word (or LibreOffice), or on the Google Doc pre-conversion and share a snippet where the issue is reproducible with support@zotero.org…
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It's possible that some part of localization options in this document, like spell checking is causing a buggy interaction in Word that results in a crash. I cannot reproduce it with the same version of Word and Windows 11 without Finnish localizatio…
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Please provide a Debug ID for an attempt to save on this page.
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Yes, this was a conscious decision. See the discussion
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Restart Zotero, refresh the Google Docs page and provide a Debug ID from Zotero for an attempt to add a citation.
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Restart Zotero and try again.
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See Troubleshooting Issues with Zotero Translators. Provide more information.
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See Reporting Problems. Provide precise information and screenshots.
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Did you follow the troubleshooting instructions? What happened at each step?
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Most likely your file system permissions for Zotero profile directory are misconfigured. You should make sure that you have write permission to it, not just read-only. If it's configured correctly, you should temporarily disable any proprietary sec…
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See Reporting Problems. Provide more information.