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@markalroy Sorry, but I cannot suggest much for Office 2013. We have been getting occasional crashing reports from Office 2013 users for the past year. Updating to Office 2016 or later is likely to help.
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There hasn't been any changes to 5.0.95 in terms of what the template installer does. The only bug we had was in the version checking code that falsely reported the template version to not be up to date even after installing the newer version on sta…
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If you run the installation manually for this user does the extension get installed? Does extensions.zoteroWinWordIntegration.installed change to true?
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Deleting a reference from Zotero wouldn't have stopped it from appearing in your document. To remove a citation from the document you need to remove it there. For more on how to troubleshoot such issues to see the debugging broken documents steps.
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I also think that the zotero tab greys out when not in "editing" mode. Correct, but this is the intended behavior. We cannot support citing in the suggestion mode.
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If there is additional text in the footnotes aside from the citation then they will not be converted to in-text citations. If there isn't any additional text in the footnotes, can you reproduce this issue in a new doc?
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This will simply not work at all. The Zotero Windows Word plugin uses the Windows COM messaging system, which does not exist on Linux, ditto for Zotero Mac Word which uses Apple Events via Scripting Bridge. There is nothing you can copy into any WPS…
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At this time Zotero will not provide a plugin for WPS Office. Either WPS Office or a third-party may create a Zotero plugin, although this will be very difficult without official documentation. Microsoft Word has at least 3 different ways to create …
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Could you submit a Report ID?
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You should redownload Zotero and reinstall it. Your Zotero data will not be lost if you reinstall it. Make sure security software on your computer is not falsely blocking/detecting Zotero as malware.
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I will work around it even if I am not sure to understand why I should trick it to be able to use it. Thanks for your help. As I said, we've seen a recent surge of Zotero issues with Mac Word which we're unfortunately unable to debug due to their ne…
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Ok, thanks for walking me through this. I've finally managed to reproduce it, the issue appears to only occur when the cursor is at the very end/right edge of the citation. We've published a Zotero Connector Beta for Firefox which should address the…
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If you cannot send us a doc excerpt where the problem is reproducible there's no need to send anything via email. We only use the email for private information. If you insert the bibliography into the document cut in half, and then paste back the or…
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If you cut the document to say 1/5th or 1/10th can you still reproduce the failure to insert the bibliography? Could you try to trim it down to the smallest document where you can still reproduce it and send it to support@zotero.org with a link to t…
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How long did the operation run for before you got the error message? Could you produce a Debug ID from Zotero for a failing insert? Did you work with Word while the operation was running?
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What you've described sounds like a Google services issue. Is it still broken for you today? Could you submit a Report ID from the Connector?
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While this shouldn't be a reason for updates to fail completely, documents of such sizes usually pose issues at the very least with time required to update. We've also recently found indications that there might be severe issues with the macOS App N…
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Ok. Unless you can reproduce it now, you should enable field shading in LibreOffice and continue working with the document. You might be able to identify which step lead to the issue.
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There's various errors in the log indicating timeouts. Does it help if you switch to English language on the macOS, at least temporarily? We've recently seen a surge of issues with macOS Word integration which seems to be caused by recent OS or Word…
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You're probably better off posting on Brave's support channels. The debug log (specifically the "failed with status 0") indicates, that something in the browser blocked the connection to the Zotero client, possibly something in Brave's privacy exten…
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What is it that you are trying to do? Zotero is a desktop application that you download to your computer, so you launch it like any other program/app.
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If it's broken across all browsers this is unlikely related to the Connector version, more so since we haven't touched the part of the code that would be causing the bug here in over a year. Do you have any system-wide applications that somehow inte…
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Sorry about the trouble. Under Zotero Document Preferences are you storing citations as Bookmarks or Reference Marks? Bookmarks are unfortunately very prone to getting corrupted and you should only use them if you need to share the document with a W…
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Before Zotero performs a Google Docs operation it inserts a spacebar and then deletes it again. This is necessary to ensure we detect whether the cursor is in a citation or not. I cannot reproduce any characters being deleted from the documents you …
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We don't really have a lot of control over which windows the OS chooses to focus, although Windows generally does the right thing. Do you have any security software running, or any program that is forced to stay on top?
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@z8080 What version of Windows? Do you interact with other software, or the browser, while waiting for the dialog to appear?
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Can you reproduce this in a new document? If not, can you cut down your existing document to a minimal sample and share it with support@zotero.org?
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#installation_error
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Yes, using Zotero with Track Changes enabled is not recommended and might cause weird bugs or citation corruption, although what you have described is more unusual than what we've generally seen. If you're able to figure out a way to reproduce this …
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This error is likely to be unrelated to the issue with M1/Rosetta. Have you tried restarting your computer? Does it work in a new document or existing document? Could you produce a Debug ID from Zotero for an attempt to perform an operation that fai…