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See Troubleshooting Issues with Zotero Translators
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Do you press OK in the Document Preferences dialog after it opens? Are you saying that after that when you press Add/Edit Citation, Document Preferences open again? Could you submit a Debug ID from Zotero for these actions? Does it work in a new doc…
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See the final step on that page and provide additional information.
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I don't think we'd want this in core Zotero, because it would be used by a very small minority of users, but potentially makes Zotero a vector of cyberattacks. But you could do this as an extension. You should make sure you do it securely, but based…
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It's possible that Google Docs serializes old versions of the document (restorable via document history) in the html tags. If PubPeer extension uses that for something, that is a bug in their extension. If this citation data is not available via the…
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I'm not entirely what the problem is. For one, when you remove a citation from the document, its visible text, and it disappears from the bibliography, then it's totally gone from the document. It seems that your LLM confirmed that the Google Docs d…
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See https://www.zotero.org/support/word_processor_plugin_manual_installation
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If even opening Zotero.dotm doesn't make the Zotero tab appear, this is certainly caused by some change by your IT. They should follow https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon…
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This is a Debug ID from Zotero. We need one from Zotero Connector (browser extension), and only for reloading the page, trying to save, and getting an error.
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Try resetting Word Normal.dotm template by moving it away from its default location somewhere else (like Desktop), and restarting Word. If that doesn't help, do you see the Zotero tab if you open Zotero.dotm directly?
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This is something to report to Microsoft, but we've been getting reports like this recently, and they are usually submitted by people who use spell checking in Word (perhaps especially with Germanic languages, but not necessarily). You should see if…
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Does refreshing the Google Doc browser tab alone without restarting anything else helps? After this issue starts happening on a document could you place the cursor somewhere in the body of the text (not a citation), press Ctrl-K (an insert-link dial…
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You should report this to Microsoft via the Feedback button in Word. Having a consistent way to reproduce such a crash will help them fix it.
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What version of Windows are you running? What language is spell checking set for in Word? Does it help if you disable spell checking for your language (see screenshot)? https://s3.amazonaws.com/zotero.org/images/forums/u2735919/6w3jwqnvgru4ureykn7…
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If this is a shared/lab machine, make sure no other users are logged in into it. If it's your personal computer, do you still see items in your library? Can you take a screenshot?
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What version of Word and Windows are you running? Does it work in a new document? What happened at each step of the troubleshooting instructions?
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Track Changes is required by my supervisor and enabled. For the work of troubleshooting Zotero citations I heavily recommend to disable it. It is definitely going to make this more difficult than it needs to be. Your best bet is to enable field sha…
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Does it happen in a new document? Do you have spellchecking and other language tools installed in Word for your language?
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For the duplicate ranges that you have removed, you should have removed both parts, not just one, since you're now left with field data that doesn't assemble into valid JSON. There's also a bug in the current Connector, which doesn't clear these bro…
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When I open this document I get this prompt: https://s3.amazonaws.com/zotero.org/images/forums/u2735919/xij5qui8gf7la92pifi6.png A Word component responsible for localization or spell-checking is most likely causing the crash. I cannot reproduce th…
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This shows the item is saving successfully. Why do you think it's failing? Is it possible, that the connector is authorized for a different account?
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Could you provide a Debug ID for an attempt to save on a normal page (e.g. this forum thread page)?
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The debug log you've submitted doesn't show you successfully inserting an item after restart though? It just fails. Are you saying it works fine in a new document, the issue only occurs in your existing doc? Could you open the document where this is…
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There are two identical "(Stone et al., 2021; Washif et al., 2025)" citations on page 8. You need to remove the Forbes item from both of them.
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What is the full version number of Microsoft Word that you are running? Does it happen in a new document?
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@tacitojr There seem to be a couple of things that have happened that may have caused the issue: 1. You may have corrected the metadata of a Helms authored item to be attributed to Forbes in your Zotero library. 2. You later tried to remove the old …
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I cannot reproduce this on Ubuntu. Either way, you should report this to their bugtracker, since this is a bug on their end. Make sure to include your system information.
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The file you have sent in does not contain a bibliographic entry for Forbes et al. 2022.
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I cannot reproduce the XML error with Word 16.111 (26071325). If I add an item from Zotero tab into Quick Access, it is silently discarded and does not appear. Historically, this hasn't worked, and you could not even get entries in the quick access …
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Update Word to the latest version available. Restart your computer. If it continues, follow Troubleshooting Errors in Word Processor Documents