Upgrade Storageadomasven
About
- Username
- adomasven
- Joined
- Roles
- Member
Comments
-
Restart Zotero and Google Docs. If it still doesn't work, provide a Debug ID from Zotero for an attempt to add a citation that fails.
-
Does your main Firefox profile use stricter security settings than the default? If so, could you try relaxing some of them and seeing if it starts working with your main profile and lets us know which setting is causing the issue?
-
Does it work in a new Firefox profile?
-
It seems like Zotero Connector is having issues connecting to Google Docs. This could be internet interruptions or security software interfering. Could you submit a Debug ID from Zotero Connector for an attempt to cite if you're still seeing this?
-
See https://www.zotero.org/support/word_processor_plugin_manual_installation . Particularly, make sure the your Word Startup folder is set to the default and that Zotero.dotm is present there.
-
Does restarting Zotero or your Mac help?
-
Submit a Debug ID from Zotero Connector for an attempt that doesn't work.
-
The citations appearance depend on the citation style that you select in the Document Preferences of the Zotero plugin.
-
What is the full version number of Word that you are running? Did you try updating? Tell us what you tried with the final step of Troubleshooting Errors in Word Processor Documents instructions and what happened.
-
Seems to be a Google Chrome regression. We've created a ticket to track it and will let you know here when we know more. A fix might come from Chrome or we might need to make a workaround.
-
Could you post the URL of the page that you are saving?
-
You should submit a Report ID. Generally, the Word for macOS plugin is unstable on some, especially older, Macs due to technical reasons. It might help to split your document into multiple documents by chapter and work on them separately, or move to…
-
This is fixed in Zotero Connector 5.0.182. It should update automatically, but you can also check for updates in the extension manager of your browser.
-
What happens if you select the full contents of the document, copy them, then paste into a new google document and attempt to insert a citation into that new document? Could you submit a Debug ID from Zotero for attempting to insert a citation into …
-
Does it work if you copy the contents of the document and paste them into a new Google Doc?
-
The document you shared only includes an unlinked citation. If you press Zotero -> Refresh in the document, and the citations you are trying to copy are unlinked, then copying them will also result in unlinked citations.
-
See the final step of Troubleshooting Errors in Word Processor Documents. Share a copy of a doc with support@zotero.org and steps to reproduce the issue. It's best if you can recreate a doc that reproduces the issue from scratch, or at least cut the…
-
See Reporting Problems. Provide more information.
-
See https://www.zotero.org/support/kb/connection_error
-
If you're using one of our supported browsers (Firefox, Chrome, Edge), and this still occurs, we would need to see a Debug ID. If you're using a different browser, the first thing to try is using one of the supported browsers and see if you can repr…
-
See https://www.zotero.org/support/word_processor_plugin_troubleshooting#windows State what you did at each step and what happened.
-
Are you working in a document with multiple tabs? Can you reproduce this in a document with a single tab, or when pasting into the first tab?
-
Did you press Refresh in the Zotero tab?
-
Could you submit a Debug ID from the Chrome Connector? Did saving with this proxy from Ovid OCE work before?
-
This is not default macOS software, so something you have installed. You will have to investigate applications that you have installed and see which one it could possibly be.
-
Provide a Debug ID for an operation that causes an issue.
-
See Troubleshooting Errors in Word Processor Documents
-
Provide a Debug ID for an attempt to insert a citation that fails.
-
You have some software installed that interacts with the MacOS clipboard, e.g. by providing clipboard history, which interferes with Zotero plugin. You should temporarily disable the clipboard software. If that doesn't resolve the issue, temporarily…
-
You should follow the Troubleshooting Errors in Word Processor Documents instructions and report what happened at each step if none of them help.