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How was this document produced? Did it work before and suddenly stop? How long have you waited? The debug log you've submitted shows that Zotero is waiting for Word plugin to retrieve citations, which in a document of this scope unfortunately can ta…
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You should redownload Zotero from zotero.org/downloads and reinstall it again. Otherwise, you may try downloading Zotero.dotm manually and placing it in the Word startup folder. If none of this helps, you could try creating a new temporary Windows u…
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The fix is now available in the Zotero Beta if you want to try that. The LibreOffice plugin should reinstall automatically, but you may need to restart LibreOffice for it to be picked up. Otherwise you can update the plugin via Zotero Preferences.
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Right, we received your documents. There's currently a bug with documents that have a table as the first element in them, or possibly the first element after a section break. We have a fix for that that will be released in the Zotero Beta soon. If y…
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Could you send a small sample document to support@zotero.org with a link to this thread where you have a table that is not at the start of the document with a citation, and where further citations are not inserted. Also produce a Debug ID for an att…
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You may have disabled extension display in Firefox. You can check for that by right-clicking in a blank area in Firefox toolbar. If you still cannot find it, you should talk to your IT, or Firefox support, since this isn't really a Zotero issue. Wh…
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You should generate a Debug ID with "Restart with Logging Enabled...". Don't strip the letter D when you post it. I'm not sure what the issue is with your connector then. Just missing entries from right-click menu? Or is the extension button not vi…
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Submit a restart Debug ID from Zotero. As for the Zotero Connector not showing in Firefox, make sure it's not just hidden in the extensions submenu, and ensure it's actually activated in Firefox extension page and survives a Firefox restart.
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Could you submit a Report ID?
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That is a very outdated version of Word. You should be able to get a newer version, even if you're staying on Office 2016, although it is no longer officially supported by Microsoft, so you'd best switch to a supported version if possible.
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No, you shouldn't copy your document into Zotero.dotm. This is just a test. Could you provide a Debug ID for an attempt to press the Add/Edit Citation button in a new Word document? In the rare instance that Zotero.dotm that got installed with Zoter…
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What version of macOS are you running? Make sure it's the latest version.
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If you open the Zotero.dotm file directly (and click through the warning to enable macros), does it work there? Are you using the button in the Zotero tab or a custom configured one in quick access?
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This isn't something that we generally observe. What version of Word and Windows are you running? Does it happen if you close Word completely and restart it? In the past the Undo Record that Zotero citation insertion creates could break if the comma…
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@DorisCrockford Does this happen if you don't have citations in tables that are the first element in the document, or if your document doesn't start with a table?
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Does this happen if you don't have citations in tables that are the first element in the document, or if your document doesn't start with a table?
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It's most likely that a Zotero Citation dialog opened, but didn't appear on top. You should look through open Zotero windows. You might need to restart Zotero and refresh Google Docs for this to work. If it doesn't appear, provide a Debug ID from Zo…
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Seems like this RSS feed is behind cloudflare bot protection turnstile. We do not support RSS feeds that are behind bot protection turnstiles, and don't expect to support them in the future. You should contact ACS and tell them that they should make…
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We recommend allowing Zotero to manually detect your proxy. Otherwise, proxied URL scheme is most likely going to look something like %h.libproxy.lib.unc.edu/%p, although it may be something else. If you navigate to some proxied website and let us k…
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What version of Word and macOS? Can you reproduce this in a new document? What citation style are you using?
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If you want to unlink in Word you have transfer the document properly. Or you should make a copy in Google Docs, unlink there, then download the docx.
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Submit a Report ID from Zotero Connector after attempting to save something that fails
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Copying between documents should generally work, although if you need a full copy of the document, it's better to use the copy document option in File. Once citations are unlinked, unless you have a version history of the document where they were l…
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Yes, send it to support@zotero.org with a link to this thread. Also see if you can reproduce this with a different browser, or if you have access, on a different computer.
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Does it matter what you type there? Can you reliably reproduce it by typing the same thing?
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Do you still see this issue? Do you see it if you disable other Chrome extensions, or in a new Chrome profile or different browser?
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Can you follow the final step of Troubleshooting Errors in Word Processor Documents, particularly, some citations in tables are likely the culprit here, produce a small sample document where the issue occurs, and send it to support@zotero.org? Could…
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1. Go into Zotero Connector preferences -> Proxy 2. Select the entry for your university proxy 3. Remove scholar.google.com or google.com from a list of proxied hosts If you still get this error, submit a Debug ID from Zotero Connector for an at…
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The "flickering" is normal in the sense that this is how insertions of citations works, but it's usually so fast it's barely visible. What version of Java are you running? Does it help if you update it, and make sure you select the updated version i…
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What version of LibreOffice are you running? Does this occur with the current stable LibreOffice version?