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This is a Word, not a Zotero issue per-se, so Microsoft support might be able to say more. Otherwise I'd try moving the Zotero.dotm file out of the Templates folder and only keeping it in the startup folder. Something trivial as renaming it to Zoter…
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If you are using the quick citation dialogue, items already cited in the document will appear at the top of the list, including those cited with Mendeley. If you cite the already cited entries, you won't have this problem.
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@taylorspencephd I'm afraid there are no positive developments on this front. Over the past year I have spent many hours, probably days, trying to reproduce the crashing without success and attempting various fixes with the community with no solutio…
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Word add-in (bundled with Zotero) is not present in your install for some reason. Try redownloading and reinstalling Zotero.
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Do other (e.g. new) documents still work when you start getting this error? It is not out of the question that OneDrive sync is causing this.
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Could you produce a Debug ID from Zotero? 1. In the Help menu, go to Debug Output Logging and select Enable. 2. Attempt to insert the bibliography in Word and wait for it to fail 3. Before doing anything else, return to Help → Debug Output Logging …
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Run through the debugging broken documents steps.
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Could you submit a Report ID? Do you have a backup of the document and can you attempt to convert it again to see if you get the same issue?
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You should restart Zotero and Word, then run through the debugging broken documents steps.
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Does it work if you restart Zotero between working in LibreOffice and Word on the same document?
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Are your citations stored as ReferenceMarks or Bookmarks? To check, click Document Preferences in Zotero toolbar in LibreOffice in the document you're working on.
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Zotero does not touch text surrounding citations when converting between different styles. You'll have to move the periods manually.
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See https://www.zotero.org/support/troubleshooting_translator_issues If some pages work and others say that Zotero is not available, provide an URL for a page that works and a page that doesn't, along with the Debug ID for a failed save as describe…
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You should restart your computer, open Word and reset the Word startup folder to its default, then reinstall the Word plugin from Zotero Preferences, restart Word and see whether you see the Zotero tab or at least Zotero.dotm in Word under Word Add-…
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What is precisely the problem that you are seeing right now with Zotero or Word?
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@DO_part73 You should go into Zotero Preferences -> Cite -> Word Processors and reinstall the Zotero plugin, then restart LibreOffice. We had released an earlier version of the LO plugin that had the bug you're describing, but it's since been …
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JavaScript Error: "ieeexplore-ieee-org.ezproxy.engglib.upd.edu.ph:443 uses an invalid security certificate. @myron.bukuhan see https://www.zotero.org/support/kb/ssl_certificate_error
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I am not sure what you are describing here. Pressing the [TAB] key definitely does not open Zotero (or any software) in a safe mode. Could you be more specific about how you launch Zotero in safe mode? Have you tried updating your graphics drivers,…
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How are you running Zotero in safe mode? Do you get any graphical issues with other software?
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@adonix Could you find a journal where URL starts with "http" instead of "https" that you can access via your proxy? What does the URL for one like that look like?
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If you click "Yes" in the prompt, Zotero will keep your modified citations unaltered. Alternatively you can use the Prefix and Suffix fields in the citation dialog.
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You should update to the latest version of Word, then reset the Word startup directory (instead of modifying it, set it to default), then reinstall the Zotero word plugin via Zotero Preferences -> Cite -> Word Processors. If it still disappear…
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This is not a general Zotero, but a system configuration issue. We have not been able to reproduce it or been reported steps to reproduce it, but it has to do with Word user data permission malconfiguration. This also shouldn't affect your ability t…
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What operating system are you running on the computer where Zotero is black?
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When I actually manage to get the Zotero tab to occur AND the software opening a data entry line to use the software, it goes away when Word is closed, causing the entire process to have to be repeated. @judybullock It is not clear what are you desc…
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@lisaleine You will not be able to convert footnote based citations to bookmarks, so as bwiernik advised in your other thread, you will need to select Chicago Author Date in LibreOffice, then select to store the fields as Bookmarks and only then sav…
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Could you try installing this Zotero.dotm file and see whether it fixes the problem?
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Can you reproduce this again reliably? What are the steps? What operating system and Word processor did you use?
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Could you submit a Report ID from the Zotero Connector? Does it start working if you first hover over one of the Zotero citations before trying to insert?
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You might need to reinsert citations previously inserted as they are likely corrupt and causing issues. See the debugging broken documents steps.