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What happened when downloading the Zotero.dotm file directly?
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Go into Zotero Connector Preferences -> Proxies, select your university proxy and check the "Automatically convert between dots and hyphens in proxied hostnames" checkbox.
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Could you be more specific about what you're trying to do? See https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
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See debugging broken documents
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
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See the link for how to provide a Report ID https://www.zotero.org/support/reporting_problems#provide_a_report_id
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Could you submit a Report ID?
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_Not recovering_ is really a bug. In my current case, the server hasn't received a documentID so how can it even assume that there some parallel operations going on a document (which it doesn't about) As soon as Zotero receives a request from a doc …
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This is by design. We do not want users to begin new Zotero integration transactions in parallel on the same document, and most of the time when we receive a plugin request from a Word processor while an integration transaction is already in motion,…
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@lperovich @daniel%2Emyall Ok, I've managed to reproduce this bug. A fix will be out for the Google Docs update breakage within the next 24 hours. Sorry for the trouble!
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Could you submit a Report ID from Zotero? You should restart your browser and try again. Make sure that you authenticate Zotero with the same account that you are signed in on Google Docs with.
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Please see my posts above. If you can isolate a problematic part of the document, or even cut it down after style change and still see the problem, please share it with support@zotero.org
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If you can isolate the problematic paragraph from the rest of the document and still reproduce the problem please share it with support@zotero.org. If it's our bug we need to fix it, although Google Docs document corruption is a thing (even if relat…
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Yes, I do that, disable changes, set the language in the whole document and then I have to manage all those changes that are left there. What's the language of the document? It's happening when I do nothing with Zotero, just writing something into t…
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I've created tickets to track these issues. Not happening immediately, but we will be doing some work on the citation dialog soon, so we hope to add this in a not-too-distant future. https://github.com/zotero/zotero/issues/1864 https://github.com/z…
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(3)(+0004574): Connector_Browser: URL changed from https://wvpn.upc.edu.cn/https/77726476706e69737468656265737421e7e056d234336155700b8ca891472636a6d29e640e/search?qs=ST-IDA Your university VPN uses a non-standard protocol for proxying resources. Zot…
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Sorry it took a while to look at this document. You're referring to Word spell-checking language, right? If so, the best thing to do here is probably to disable track changes, select the full contents of the document and set the proofing language to…
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@kmpenner Have you identified in what cases " " does not produce an error though? That's my main issue in troubleshooting this - I cannot find a reliable way to reproduce the error, and/or to make it go away.
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This appears to be a recurring bug that I am beginning to suspect Microsoft keeps on patching and reverting, either intentionally or by accident. Every time I try to reproduce it it magically disappears, possibly due to ever-updating Word versions.
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Go through the debugging broken documents steps
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When would this ever be relevant? If you want the save queue to be stored in the cloud such that you could later open the browser and Zotero on a different computer to save, then saving to zotero.org directly gets you the same functionality, and if …
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Does it work well if you make a copy of the document (via the File menu)? If it doesn't, does it work well if you only keep a single chapter (or similar) of the document? If it does not, could you share the cut-down snippet of the document with supp…
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I've created a ticket for citation dialog keyboard usability. This probably won't get addressed immediately, but we will get to it eventually.
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Please describe your problem in detail. See https://www.zotero.org/support/reporting_problems
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This could be done, but is not entirely trivial at all. As a workaround while writing you can use APA or similar author-date citation style to see what items are cited in each citation and switch to Nature before submission.
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@paganinist We are unlikely to offer highlighting like this specifically for google scholar in the Connectors themselves, but any third-party extensions to Zotero functionality are welcome. Feel free to post on zotero-dev mailing list if you have an…
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What do you mean by "does not accept it at all"? What happens? Could you produce a Debug ID for entering some names which takes a lot of time or are not accepted?
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Is this Word? What version (with full version number)? Can you reproduce it in a new document? What format are you saving the document as (such as .docx)?
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This would only happen if the Zotero Profile directory changes or is removed for those users.
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Can you send an example snippet to support@zotero.org showing the differences before and after changes? Are multiple users with different locales editing this document with Zotero via OneDrive or similar? Possibly keeping the document open on their …