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@afgs Thank you for good intentions, but as detailed in the issue you linked, there are some structural issues in the whole Office ecosystem that make things move slower than what we'd like. We don't believe individual user pleas are going to have a…
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Restart Zotero and attempt to cite again. Look through open Zotero windows if you think Google Docs is stuck. Your debug log you have submitted says that Zotero has opened a Document Preferences window, which may have failed to appear on top of Goog…
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When Zotero prompts for additional permissions in your Google Account after restarting your browser, do you grant them?
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Refresh Google Docs tab and restart Zotero. Produce a Debug ID from Zotero for an attempt to insert a citation. If you get a blank search bar, take a screenshot of it and upload it here.
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When you press Add/Edit Citation the Zotero citation dialog appears. If it doesn't, look through open Zotero windows. After adding items to cite, make sure you confirm the dialog by pressing the tick, or Enter.
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@jorllau The document will import if you temporarily remove the table of contents from it. You can then reinsert it, or regenerate with Word. We'll fix whatever is causing it in a later release. Sorry for the trouble.
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Submit a Report ID from Zotero Connector. Make sure you restart your browser fully, if you are on macOS, you need to right-click on the browser icon in the dock and select Quit.
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What browser are you using? Have you tried a different browser, or a new profile in your existing one? Could you produce a Debug ID after restarting Zotero, refreshing the Google Docs document tab, and attempting to insert a citation?
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If you share this document with support@zotero.org we'll look into it (and fix if something is broken with Zotero).
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If it's missing from the browser see https://www.zotero.org/support/kb/no_toolbar_button
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Submit a Report ID from Zotero Connector.
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Could you say how to reproduce this issue in a new document with the three items? Does it occur in Firefox or Chrome?
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Can you produce a Debug ID where you refresh the page and press the Zotero button?
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The Debug ID you've submitted contains no Zotero word operations. Either way, the first thing to try is running Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode).
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See https://www.zotero.org/support/kb/citations_underlined
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Since you have automatic citation updates disabled, the expectation is to run refresh sparingly. After inserting the first citation into this doc after having restarted Zotero, are subsequent insertions still slow or are they faster?
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Submit a Debug ID from Zotero, not the Zotero connector. Running Zotero in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode) might help.
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Generally citation insertion will be slower after restarting Zotero, but once you cite in the document once, subsequent citations should be much faster. How long is it taking? Can you produce a Debug ID for a citation insert that is slow? You can m…
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Please submit a Debug ID from Zotero (not the Zotero Connector) for an attempt to insert a citation that reproduces the issue. Have you tried running Zotero in Troubleshooting Mode or Google Docs in a different browser or new browser profile?
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The debug log shows Zotero opening a citation dialog and waiting for you to select a citation and submit it. Did you do that?
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Submit a Debug ID after restarting Zotero and Word, and attempting to insert citations in a new document. Try disabling non-English language text-proofing in Word, and see if that helps.
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This seems like a local networking issue. You should check security software, firewalls, proxy setups, etc. Even restarting the machine may help. Since the requests don't seem to be reaching Zotero, it's likely the issue is somewhere in the networki…
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Could a very large Zotero library/database impact Word plugin performance? Not to a big degree. Word plugin performance is related to number of citations in the document, and overall document length and complexity. Has anyone experienced similar beh…
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What is the full version number of Word 2010? Provide a Report ID. What is the actual issue that you're having?
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See Reporting Problems and Troubleshooting Errors in Word Processor Documents
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If you're running any non-standard, beta, old, etc. version of Word or Office, we are unable to help you, as that may have unfixed bugs that are fixed in the stable Word release.
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Could you submit a Debug ID from the Safari Zotero Connector for an attempt to save on a page where it fails?
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Are you writing in a non-English language? Does it still crash if you disable spellchecking in this document for your language?
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Are you logged in into only one Google Account? On Browser restart, when attempting to cite with Zotero, do you not get a popup browser window which asks to choose an account to use? Does this work in a new browser, or a different Firefox profile?
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Restart Zotero and refresh your Google Doc tab and try again. If you still see this, produce a Debug ID from Zotero.