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We do not provide support for the Flatpak version of Zotero. See https://www.zotero.org/support/installation
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@chris-scott Does it happen if you disable all other extensions except for Zotero Connector and restart your browser? Alternatively, you can create a new browser profile with no extensions, only install Zotero Connector, and try there. Does it happe…
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Does the document you are working on belong to your account? Does it help if you make a copy of it into the Google Drive of the account that you are authenticated with for Zotero Google Docs integration (you get a prompt to choose an account when yo…
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Citations outside the body of the document and footnotes are not supported.
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See Troubleshooting Errors in Word Processor Documents Provide more information on what you've tried and what happened.
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You should not run Zotero as Administrator. If you library items are missing, you either didn't change the location of your data directory in Zotero Preferences -> Advanced, or didn't move the data directory files correctly. You should fix that a…
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You are running a Preview version of Microsoft Word. You should switch to the stable release, then attempt to manually reinstall Zotero.dotm, and let us know if it still doesn't work.
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@carlosamagi would you comment on the questions I have asked above from other users? We are unable to fix this unless we are able to reproduce this, or figure out what causes it.
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@wolske Could you produce a Debug ID for an attempt to insert a citation into a Box document where you're having issues and post it here? Then download RotView, run it, make sure the file which doesn't work with Zotero is still open, expand the "…
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@jrmacd2 @James.Barnes Are you still seeing this? Does it happen if you disable all other extensions except for Zotero Connector and restart your browser? Alternatively, you can create a new browser profile with no extensions, only install Zotero Co…
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For Zotero installation, see https://www.zotero.org/support/installation For LibreOffice, if you're running a sandboxed version as a flatpak, or snap, it may cause issues. We cannot provide support for LibreOffice master and child documents, as ev…
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@jrmacd2 @James.Barnes would you submit a Report ID from Zotero Connector?
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@Regenwasser I'm unable to reproduce this issue in a new document. Particularly, when Word generates a Table of Figures, it doesn't copy the field codes into it. What version of Word are you running? In Word press File -> Account -> About Word.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#windows
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Would you produce a Debug ID from the connector for a navigation from a non-proxied site to a proxied one? Either by logging out from openathens, and relogging in, or by navigating to one that is available to you, but you haven't accessed via the pr…
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I suspect it's the better bibtex plugin. Restarting in troubleshooting mode disables all extensions, but you could do that manually and restart Zotero and see if the issue still occurs.
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OpenAthens support is available in the Zotero Connector Beta now. You should remove any proxy entries that you have setup for OpenAthens if any, and see if you get better support. Particularly, Zotero Connector should automatically discover that you…
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@blj0011 @marijane @tim820 OpenAthens support is available in the Zotero Connector Beta now. You should remove any proxy entries that you have setup for OpenAthens if any, and see if you get better support. Particularly, Zotero Connector should auto…
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Does it happen in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)?
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You will have to follow the Troubleshooting Errors in Word Processor Documents instructions.
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Sorry, it seems like I never got back to you. This is now fixed in the Zotero Connector Beta, and will be fixed in the next Zotero Connector release. If you cannot use the Zotero Connector Beta, you can fix this by changing the citation style of you…
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@yarikoptic This is fixed in Zotero Connector Beta, and will be available in the next Zotero Connector release.
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Can you produce a Debug ID for an operation that takes a long time?
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Provide a Debug ID for an attempt to insert a citation that fails.
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Could you follow Troubleshooting Errors in Word Processor Documents? Particularly, it seems that some table in your document is breaking the Zotero plugin. Could you try isolating it, and sharing with support@zotero.org?
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You should report this, and look for troubleshooting help to LibreOffice.
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Thanks, issue created https://github.com/zotero/zotero-word-for-windows-integration/issues/81
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If Word crashes it's generally a Word bug, not a Zotero one. You should report it to Microsoft with steps to reproduce.
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Restart your browser. If it still happens, submit a Report ID from the Zotero Connector.
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It's not possible to the Zotero desktop application to access resources behind a proxy. You should save items from your browser via the Zotero Connector. For existing items, you should save the articles manually and attach to those items by dragging…