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@shstange A fix for this is now available in the Zotero Beta. Do report if you see any other issues with snapshots.
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Make sure a security software on your computer isn't removing the Zotero.dotm file from Word startup folder. Reinstalling Zotero or disabling and enabling the Word plugin should not have any effect, or the effect is coincidental with something else …
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon
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Seems like this document has been edited with LibreOffice or Google Docs which do not fully support the docx document format and remove Word fields when saving (along with Zotero citations). You will need to fall back to a previous version of the do…
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@lacombe Check for Word updates first. See whether inserting citations that do not include any non-English latin characters in author names and titles work. See whether it works right in a new doc.
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Which Word processor, OS, Zotero version and citation style? Does it occur in a new document?
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If you make a copy of the document and remove all text but a single citation that doesn't convert properly (and the surrounding couple of words), and then attempt to perform a conversion, does it work? If so, run through the debugging broken documen…
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Could you produce a Debug ID from the Zotero Connector? 1. Open the Zotero Connector preferences 2. In the Advanced tab of the Zotero Connector preferences, check the box next to “Enable Logging.” Do not close this tab. 3. In the tab with Google Do…
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Not right now, but I have created a ticket for it.
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Run through the debugging broken documents steps.
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If there is any extra non-citation text (or even space characters) in the footnotes before conversion they will not get converted automatically by Zotero and you will have to manually move those out of footnotes.
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Sorry for taking a while. When was the last time this worked properly?
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Which version of Word are you using (like 16.20)? Try reinstalling the Zotero Word plugin from Zotero Preferences -> Cite -> Word Processors and see whether it works better in a new document.
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The troubleshooting steps above still apply. Check to see if it works in a new user account on the same computer. If it does, try resetting Word preferences. If that doesn't help you will have to troubleshoot with Microsoft.
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You should not be opening the Zotero.dotm file directly, but instead place it in your Word startup directory. Though the Custom UI error very likely indicates interference by security software.
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Do you have the Zotero application installed on your computer, or is it only the browser extension? If so, what version of Word, Operating System and Zotero are you running?
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Also see https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon
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What version of Word and Operating System are you working on? Have you tried seeing whether it well in a new document? Regarding bibliography editing the feature works without problems, but if you are seeing other issues in your document, bibliogra…
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Did you synchronize your Windows and Mac Word installations somehow? It seems that you have a Zotero Word for Mac version of the plugin installed within Word. You might need to follow the manual installation instructions, remove the existing Zotero.…
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@innertron does it happen in a new document? What are the steps to reproduce it?
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Do you have other browser extensions that modify Google Docs? Have you tried disabling any of those?
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Have you tried manual installation instructions? Have you checked what is the Word startup location? Please tell if you find out that it differs from the default listed on the page.
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Could you submit a Report ID? Is this your first time using Zotero or has the plugin worked before?
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Does it work well in a new document? Does it work if you refresh the browser tab with the document?
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Are you seeing (1) "This command is not available because no document is open" or (2) "This command is not available because no document is open" now? You really shouldn't get (1) on blank documents and that indicates a bigger problem. What OS are y…
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What happens if you open Word and try using the integration in a blank document? What if you open your document from OneDrive and no other Word windows?
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You either need to save the document somewhere on your hard drive or use the Zotero Beta where this is fixed. The fix will be available in the next Zotero update.
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Well your software seems to be up to date and this is not a general bug so you will have to debug your template.
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Very likely that something in your template is breaking Zotero integration. If you cannot find a way to fix this, the easiest workaround might be to just treat the first footnote in the document as reserved for "fixing" citing and remove it when you…
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Run through the debugging broken documents steps.