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We've recently released a fix for the Safari Connector that might fix crashes like these. Make sure your Zotero is up to date and let us know if you still see this.
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See Reporting Problems
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Are you having problems just browsing ScienceDirect or saving with the Zotero Connector? If it's the latter, unfortunately we cannot improve saving from ScienceDirect and other websites that use heavy bot protection from cloudflare due to technical …
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Citing in tables should work in Google Docs, but you should not use it if this document is going to be 100 pages or longer. You can also use plaintext citations by copying them in Zotero and pasting in LibreOffice, but you won't get the benefit of Z…
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Update Chrome and try again.
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See Reporting Problems. Provide more information.
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Update Chrome and see if it works then.
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You're likely running a very old version of Chrome. You should update and see if the issue persists.
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You could submit a Debug ID from Zotero for an attempt to insert a citation after an initial insert, and we can take a look. Otherwise, the standard suggestion is to split your document into multiple documents by chapter and work on them individua…
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If you're citing in the tables in the document that you've sent, it is not likely to work correctly or at all, due to the limitations of LibreOffice.
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This is a general issue with Word for Mac unfortunately. After restarting Zotero, when you cite in a new document for the first time with "automatically update citations" disabled, the initial cite will take a while, but subsequent ones should be re…
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You need to reset your browser user profile, or create a new one, and/or try disabling other extensions that are running alongside Zotero Connector.
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The file you sent us is saved as a .docx. Citing doesn't work in .docx files on LibreOffice, unless you use Bookmarks, but they will be prone to corruption, or may not work at all in tables.
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This is either caused by browser configuration (or misconfiguration), or another extension interfering with the Zotero Connector.
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See Moving Documents with Zotero Citations Between Word Processors
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If you open Zotero.dotm manually do you see Zotero.tab and do the commands in it work? If not, something on your system is preventing Macros from Zotero.dotm from running.
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You should follow the final step of the troubleshooting instructions and send support@zotero.org a snippet document that can reproduce the issue and we can take a look.
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See Reporting Problems. Provide clear steps of what you did and what happened.
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What is the full version number of Word that you are running? Can you say what happened at each step of Troubleshooting Errors in Word Processor Documents?
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See Troubleshooting Errors in Word Processor Documents
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Most likely there already is a citation dialog open in the background (look through open Zotero windows) that doesn't automatically focus for you. Also you should make sure that when a citation dialog opens you close it either by confirming (Enter) …
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@Alvmor You may also try Zotero Beta, where it might work.
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It should work if you open those pages with your browser and save with the Zotero Connector extension.
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@jared_lee We have released a fix for this issue with Zotero Connector 5.0.187. Make sure your extensions are up to date and let us know if it works.
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What browser are you using?
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You can collaborate on Word documents with Microsoft Word installed on your computer using OneDrive syncing tools. You don't need Word Online for that. Crucial features are not working in Word Online which is why we are not able to release anything…
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If they didn't change style, it's likely you have edited those citations manually. If you put your cursor in those citations and press Add/Edit Citation, you will get a prompt about it. If you accept the prompt and submit the citation citation dialo…
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I cannot reproduce this issue, but generally you're going to have a much better experience by saving ScienceDirect articles with the Zotero Connector.
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See Reporting Problems
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700 pages is definitely on the extreme end of what we expect and test Zotero with. Which OS is this? Is it better if you restart your computer and run nothing but Zotero and Word? If Zotero is actually freezing, you would not be able to generate a D…