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@wolske Could you produce a Debug ID for an attempt to insert a citation into a Box document where you're having issues and post it here? Then download RotView, run it, make sure the file which doesn't work with Zotero is still open, expand the "…
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@jrmacd2 @James.Barnes Are you still seeing this? Does it happen if you disable all other extensions except for Zotero Connector and restart your browser? Alternatively, you can create a new browser profile with no extensions, only install Zotero Co…
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For Zotero installation, see https://www.zotero.org/support/installation For LibreOffice, if you're running a sandboxed version as a flatpak, or snap, it may cause issues. We cannot provide support for LibreOffice master and child documents, as ev…
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@jrmacd2 @James.Barnes would you submit a Report ID from Zotero Connector?
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@Regenwasser I'm unable to reproduce this issue in a new document. Particularly, when Word generates a Table of Figures, it doesn't copy the field codes into it. What version of Word are you running? In Word press File -> Account -> About Word.
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#windows
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Would you produce a Debug ID from the connector for a navigation from a non-proxied site to a proxied one? Either by logging out from openathens, and relogging in, or by navigating to one that is available to you, but you haven't accessed via the pr…
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I suspect it's the better bibtex plugin. Restarting in troubleshooting mode disables all extensions, but you could do that manually and restart Zotero and see if the issue still occurs.
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OpenAthens support is available in the Zotero Connector Beta now. You should remove any proxy entries that you have setup for OpenAthens if any, and see if you get better support. Particularly, Zotero Connector should automatically discover that you…
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@blj0011 @marijane @tim820 OpenAthens support is available in the Zotero Connector Beta now. You should remove any proxy entries that you have setup for OpenAthens if any, and see if you get better support. Particularly, Zotero Connector should auto…
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Does it happen in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)?
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You will have to follow the Troubleshooting Errors in Word Processor Documents instructions.
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Sorry, it seems like I never got back to you. This is now fixed in the Zotero Connector Beta, and will be fixed in the next Zotero Connector release. If you cannot use the Zotero Connector Beta, you can fix this by changing the citation style of you…
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@yarikoptic This is fixed in Zotero Connector Beta, and will be available in the next Zotero Connector release.
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Can you produce a Debug ID for an operation that takes a long time?
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Provide a Debug ID for an attempt to insert a citation that fails.
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Could you follow Troubleshooting Errors in Word Processor Documents? Particularly, it seems that some table in your document is breaking the Zotero plugin. Could you try isolating it, and sharing with support@zotero.org?
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You should report this, and look for troubleshooting help to LibreOffice.
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Thanks, issue created https://github.com/zotero/zotero-word-for-windows-integration/issues/81
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If Word crashes it's generally a Word bug, not a Zotero one. You should report it to Microsoft with steps to reproduce.
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Restart your browser. If it still happens, submit a Report ID from the Zotero Connector.
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It's not possible to the Zotero desktop application to access resources behind a proxy. You should save items from your browser via the Zotero Connector. For existing items, you should save the articles manually and attach to those items by dragging…
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What operating system? What word processor? Could you submit a Report ID?
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Possibly, although not necessarily. In my experience minimizing Zotero, instead of switching to another application without minimizing is what usually causes the Zotero citation dialog to not appear. I've not investigated how LibreOffice and Word m…
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Restart Zotero and provide a Debug ID for an attempt to insert a citation if you still see that.
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You should backup the styles in your Zotero Data folder then go into Zotero Settings -> Cite and select Restore Default Styles..., then restart Zotero.
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This has been explained numerous times on these forums. Window focus is controlled by the OS, and Zotero has limited control over whether its windows appear on top or not. Zotero informs every OS that it runs on - Windows, Linux, and macOS - that it…
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Please submit a Report ID.
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Please create new threads, don't post on a 6 year old topic unless you are 100% sure it's the same issue. Delete Zotero.app and reinstall it from Zotero website, then restart your mac. Your Zotero library data will not be affected.
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@Auliann This seems like an OS issue. Does restarting your computer help? If you force close Zotero (e.g. in task manager), and reopen, is it still frozen? What is the full version number of Windows that you are running?