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Hey @hannesbajohr, what type of annotation do you refer to? Annotation popups in most cases shouldn't obscure the annotation itself. E.g. the highlighted/underlined text, or the selected area. Also, you can open the annotation in the sidebar and e…
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Can you please describe what you were doing when the crash occurred?
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Hey @chartsock, thanks for the feedback. Was this an one time occurence, or does this happen every time you use scribble in notes?
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Hey @wendyue, you have an old version of the Zotero app. First update iOS to at least 16.6, you have 16.4.1 currently. Then update the Zotero app to the latest version and try again.
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Sorry about my confusion. In my tests, I saw the jiggle when highlighting with my finger, but not when highlighting with the pencil. Since you witnessed it also with the pencil, this might be file specific. Does this happen with all files, or just s…
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Hey @pierreplogowitz, you can start a debug log by going to Settings > Debug Output Logging > Start Logging then go share a PDF file to Zotero that you know it fails, go back to the Zotero app and stop the logging and share the Debug ID here.
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Hey @nbabarskis, thanks for the video, we can reproduce the issue. As you corrected in your email, this only happens with active highlight tool, when selecting with a finger, not with a pencil. The pencil is accurate enough, but with the finger the …
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Please share the video here or by mail to support@zotero.org and mention this thread. Please also let us know which version of the Zotero app you use, which iPadOS version, which iPad model and pencil. Is this happening with a PDF or ePub/HTML item?
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Hey all, we are working on performance improvements when handling PDF annotations. We'll let you know when there is a relevant beta so you can provide more feedback.
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Hey @Chillapea, we can reproduce the issue and working on a fix. The effect is the same, but the cause is different.
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Hey @geesecross, it seems that selection with pencil is a bit difficult in the page you mentioned. This unfortunately is because of 3rd party library, but the next release will have a newer version that should resolve this issue. It will be part of …
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Hey @Specializer65, it seems that the app crashes when it tries to restore the document that was open the last time. First, you can launch Zotero without restoring this document, by tapping and holding the app icon, and selecting the "My Library" ac…
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> Restoring it and rerunning the sync makes "Show Item" to show the offending item, but 5 sync issues are still in place For this case it is also a bug that "Show Item" doesn't work, it will be fixed in upcoming release. For the other missing i…
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Hey @LizardWizzard, the debug log shows that the app tried to sync files that were not downloaded in the device, hence the failures. Did you delete the item just by moving it to trash, or did you also empty the trash? The "Show Item" button shouldn…
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Thanks for the feedback, we'll have a fix for this issue in an upcoming release.
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Hey @2396jh, unfortunately in iOS we do not support creating annotations that cross a page boundary, and those that you create in the desktop, will only highlight/underline the first page part. However, as you can see, the whole annotation text is a…
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The debug log shows failures with status code 429 Too Many Requests. On such a response, the app retries with some delay, for a certain number of times, that's why you just see the activity indicator spinning. Eventually you should get an error. In …
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Hey @yakdl, is this an issue you can reproduce consistently, or was it an one time occurence? In the former case, can you provide exact steps, and also record and share a screen recording of this? Furthermore, were you using an apple pencil, extern…
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Hey @lindows, While the unknown error is misleading on our part, and we'll improve it, the log shows that a request to your WebDAV service failed with 401 Unauthorized. Using the Zotero app, can you download/upload files? If you go to Settings &g…
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Hey @inkyyuki, the app currently adheres to the selected action for squeeze in the Settings.app, unfortunately undo is not among the provided options.
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The debug log you sent doesn't seem to capture any issue. It's just an app launch that resumes reading a PDF file with 75 pages and only 3 annotations. Was that the one you had the issue with? In general, if you create annotations on a PDF file wi…
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You have an old version of the app, please update your apps. You may have to update iOS first.
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Hey @kwakik98, does this PDF have an issue every time you try to open it? If so, can you please mail it to support@zotero.org and mention this thread?
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Hey @kikimaud, does this crash happen consistently, or was it an one time occurrence? Does it happen when you try to restore a specific document when opening?
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Does this happen with specific PDF files, or any item? Do those PDF files have a very large number of annotations? Do you also use the pencil to write the annotation comment? You open the annotation by tapping to get the popup, where you tap "add c…
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Hey @kerrelm, is this an issue you can recreate, or was it an one time occurence? In the former case, can you provide exact steps? Do you use a pencil by the way?
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Hey @Erk111, this crash seems to be related to the document you opened. Does it crash every time you try to open it, or was it an one time occurence? In the former case, can you please mail it to support@zotero.org and mention this thread?
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Hey @warwickmm, we can certainly reproduce this, we'll have a fix in an upcoming release. Thanks for the feedback.
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Hey @presidukes, this crash seems to be related to the document you opened, while a highlight annotation was rendering. Does it crash every time you try to open it, or was it an one time occurence? In the former case, can you please mail it to suppo…
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Hey @wenlinmaomao, can you please describe what you were doing when the crash occurred?