Upgrade Storagemvasilak
About
- Username
- mvasilak
- Joined
- Roles
- Member
Comments
-
You misunderstood, by copying I want you just to test if the issues persist with the same document but without any annotations. The goal is to fix your issues so you can work as you need to.
-
You can copy the document by exporting it (without annoations) and directly sharing it with Zotero.
-
Hey @lucymking, can you share such a crash? This debug log is not it. Can you mail this document to support@zotero.org and mention this thread? Additionally, if you can share a screen recording from the start you launch the app, until the crash happ…
-
Thanks for the extra info, we can reproduce the issue now. However, it is not recommended to have the same exact document open in multiple windows. You can have copies of the same document open in multiple windows, but those won't sync annotations. …
-
You still haven't specified when exactly it crashes. Can you please make a screen recording since launching the app, until the crash occurs, and share it here, or mail it to support@zotero.org mentioning this thread.
-
Hey @elainnecess, can you please describe what you were doing when the crash occurred?
-
I'm a bit confused, can you clarify the following please: - You signed in the newly installed app, and afterwards it crashed while you were in which screen? - Does it crash every time? Or just the first time after you installed it? - Is it a specifi…
-
Hey @jomchavez, if I get correctly your case, you had just updated an existing installation of Zotero from the appstore, launched the new version for the first time, and then it crashed, while subsequent launches work fine. If so, do you remember wh…
-
Hey @Davin_Kao, can you provide some more details. Does it crash with a specific action, or just launching the app? by reinstalling do you mean you deleted the app and then installed anew from the app store?
-
Hey @amycrawford090, can you please confirm that you get the same error if you use the Safari browser instead?
-
I tried to reproduce this issue, but so far, I haven't succeedeed to do so. Are you able to reproduce it consistently, for any item? If so, can you please provide detailed steps, and/or share a video, where you perform these steps, from the very sta…
-
Hey @amyyimogenn, is this an issue you can reproduce concistently? If so, can you please provide steps to reproduce this crash, or share a video recording of the steps.
-
You have an older version of the app, please update your apps.
-
Hey @bruec, can you please clarify if you use the latest released version (1.0.54) or the latest beta one (2.0.0-397)
-
Can you reproduce this issue consistently? If so, can you please provide steps, or share a video recording?
-
For (5) we have a fix which will be available in an upcoming relase. If you are willing to install the latest iOS beta (2.0.0-397) you can test the fix now and provide additional feedback if needed. https://www.zotero.org/support/beta_builds#zotero_…
-
Hey @rumblebee, we have a fix for this issue which will be available in an upcoming relase. If you are willing to install the latest iOS beta (2.0.0-397) you can test the fix now and provide additional feedback if needed. https://www.zotero.org/supp…
-
Hey @hmijail, can you please share your video with a link, or mail it to support@zotero.org and mention this thread.
-
Hey @rbpt, indeed this is the case, the first log has the same issue, here is the response text with IP & Cloudflare Ray ID redacted: """ Attention Required! | Cloudflare Please enable cookies. Sorry, you have been blocked You are unable to a…
-
The iPhone's IP seems to be blocked by Cloudflare, for the translator that actually translates the ISBN, while iPad doesn't have this issue. Can you try scanning from the iPhone, but from another network, and send a debug log from this one as well, …
-
Checking (4), screenshots of the app are updated as expected in all iOS versions. Given that you also experience (2), I wonder if you may have storage issues in your device, as it could be e.g. full, which may cause issues with temporary caches. Can…
-
Hey @zhangstef, Regarding (1), this is currently the default system behaviour when selecting text,you can see the same results if you select text in a PDF in the Preview app. However, we do look into customizing this behavior, if possible. Regardi…
-
Hey @Naomi_Nelson, can you please clarify if you did all the steps you mention after the annotating in the iPad Zotero app, because it is not clear. In this case, can you please mention the version of the app you have installed, and the iPadOS versi…
-
Can you please also let us know which exactly version of the app you have installed, and which iOS/iPadOS version on each device? Additionally, start a debug log in the settings, then scan the barcode, and when this succeeds or fails, stop the debug…
-
Can you please describe what you were doing when the crash occurred. It seems that it may be related to a specific document. If that is the case, can you please share the document by mail to support@zotero.org and mention this thread.
-
Hey @SamwellTang, is this an one-time occurence, or can you reproduce the issue consistently? For the latter case, does it happen in specific PDF documents only?
-
Can you please provide some more details on what your were doing when the crash occured?
-
Hey @Rebeaa, can you please provide some more specific details, on what you were doing when the crash occured? Is it something you can reproduce, or was this an one-time occurence?
-
Please check https://www.zotero.org/support/kb/files_not_syncing
-
Hey @educatedspice99, can you please mention which version of the app you have installed? There was indeed an issue in iPadOS 26.0, but has been fixed in the latest versions. If it still appears, can you provide some URLs that have this issue when s…