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Thanks for the report. It seems this happened when you launched the app, and it tried to restore the PDF you were reading the last time. Does this happen every time you try to open the app restoring this specific PDF? Can you please this file with u…
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Thanks for the feedback. We can reproduce the 2 issues and we'll fix them in an upcoming release.
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THanks for the report. Can you please provide some more specific info? Which screen where you on when the issue occured? What where you doing exactly? Are you able to reproduce it, or was this an one-time occurence?
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The debug log shows the opening of an item with 13 pages and 0 annotations. Does that document also cause a crash when opening? It seems that the issue is due to limited memory on the device you are using. We have some improvements on this aspect, …
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Hey Andre, as things are now, I'd say iOS 17 will still be supported for the next year. When iOS 17 is dropped from support, you will be able to use it for reading files already downloaded or locally added, but there is no guarantee that syncing, th…
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Thanks for the report. Does this happen every time you try to access the details of this item, or did it occur only once? If so, can you please provide a debug log of you trying to do that? See the instructions in Debug Output Logging After the cr…
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No need, we managed to fix the issue, it will be included in an upcoming release. Thank you for your help.
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Can you please share this document by email to support@zotero.org and mention this thread?
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Hey @DebopamSen, we got your files and so far we cannot reproduce the issue. Does it happen immediately when you open such a document, or do you perform some other action before it crashes? Do you happen to have on these documents a very large numb…
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Thanks for the report. Can you reproduce the issue, or was this an one time occurence? If so, can you provide exact steps?
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Thanks for the report. The button is still there, in the left side of the bottom toolbar, but it is not visible due to a bug. We 'll fix it in an upcoming release.
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Thanks for the report. Can you please provide some more info. - Had you opened Zotero recently? - Had you rebooted the device since the last time you opened Zotero? - Was the app launching in full screen, split view, slide over, stage manager, or wi…
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Thanks for the report. Can you reproduce this issue, or was it an one-time occurence? Where the app trying to restore the last opened document?
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Thank you for the report. Can you reproduce this issue, or was it a one-time occurence?
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Hey @lh123234, does this occur every time you try to open this PDF? How many pages and how many annotations does it have?
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Actually you have the latest version. Please check https://www.zotero.org/support/kb/files_not_syncing
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Can you see and open these files in the web library? From the log you sent, one file you try to open seems to not be synced to zotero storage from the device you originally added it.
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Your iPad has a no longer supported iPadOS version. It has 15.6.1 installed, and the minimum supported version is currently 16.6 If you cannot update it, you can probably still use it with the web library, but not the iOS Zotero app.
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Yes, please send it, as it might be related to the first ever time certain PDFs are opened.
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Thanks for the report. The issue seems to be related to the PDF you tried to open. Does it crash every time you try to do so? Does it have a very large number of annotations? Can you please share this PDF with us by mail to support@zotero.org and me…
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Thank you for the report. Can you specify how you uploaded the file? E.g. in the app, sharing it from Files, some other way? Can you also share this file by mail to support@zotero.org and mention this thread?
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Can you please describe the exact steps you follow to sync, or even better share a screen recording? The debug log you sent, shows the sync to be explicitly cancelled by a user action, e.g. putting the app in the background.
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Thank you for the report. I see that you submitted another similar crash report. Have those have happened when annotating the same PDF document? If so, can you please share it with us by mail to support@zotero.org, and mention this thread? Does t…
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Thanks for the report. Are you able to reproduce this, or was this an one time occurence? If so, does it only happen for a specific PDF?
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Thanks for the report. Are you able to reproduce this, or was this an one time occurence? If so, can you please provide detailed steps. Make sure to mention if the app is full screen, windowed, or otherwise.
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It seems that you WebDAV server returns a web page (html) instead of the expected zipped attachment file. Please check what you get if you open in a browser https://cp.quaso.co/zotero/YWZJ67NC.zip and authenticate as expected. On our side, we'll im…
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Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
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Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
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Thanks for the report. Can you be more specific how you tried to add the PDF file? Via the connector, the "Add File" menu action, the item details "Add attachment", something else? We also have a potential fix for this in the latest beta. If you c…
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Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…