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Hey @jomchavez, if I get correctly your case, you had just updated an existing installation of Zotero from the appstore, launched the new version for the first time, and then it crashed, while subsequent launches work fine. If so, do you remember wh…
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Hey @Davin_Kao, can you provide some more details. Does it crash with a specific action, or just launching the app? by reinstalling do you mean you deleted the app and then installed anew from the app store?
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Hey @amycrawford090, can you please confirm that you get the same error if you use the Safari browser instead?
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I tried to reproduce this issue, but so far, I haven't succeedeed to do so. Are you able to reproduce it consistently, for any item? If so, can you please provide detailed steps, and/or share a video, where you perform these steps, from the very sta…
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Hey @amyyimogenn, is this an issue you can reproduce concistently? If so, can you please provide steps to reproduce this crash, or share a video recording of the steps.
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You have an older version of the app, please update your apps.
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Hey @bruec, can you please clarify if you use the latest released version (1.0.54) or the latest beta one (2.0.0-397)
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Can you reproduce this issue consistently? If so, can you please provide steps, or share a video recording?
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For (5) we have a fix which will be available in an upcoming relase. If you are willing to install the latest iOS beta (2.0.0-397) you can test the fix now and provide additional feedback if needed. https://www.zotero.org/support/beta_builds#zotero_…
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Hey @rumblebee, we have a fix for this issue which will be available in an upcoming relase. If you are willing to install the latest iOS beta (2.0.0-397) you can test the fix now and provide additional feedback if needed. https://www.zotero.org/supp…
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Hey @hmijail, can you please share your video with a link, or mail it to support@zotero.org and mention this thread.
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Hey @rbpt, indeed this is the case, the first log has the same issue, here is the response text with IP & Cloudflare Ray ID redacted: """ Attention Required! | Cloudflare Please enable cookies. Sorry, you have been blocked You are unable to a…
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The iPhone's IP seems to be blocked by Cloudflare, for the translator that actually translates the ISBN, while iPad doesn't have this issue. Can you try scanning from the iPhone, but from another network, and send a debug log from this one as well, …
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Checking (4), screenshots of the app are updated as expected in all iOS versions. Given that you also experience (2), I wonder if you may have storage issues in your device, as it could be e.g. full, which may cause issues with temporary caches. Can…
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Hey @zhangstef, Regarding (1), this is currently the default system behaviour when selecting text,you can see the same results if you select text in a PDF in the Preview app. However, we do look into customizing this behavior, if possible. Regardi…
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Hey @Naomi_Nelson, can you please clarify if you did all the steps you mention after the annotating in the iPad Zotero app, because it is not clear. In this case, can you please mention the version of the app you have installed, and the iPadOS versi…
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Can you please also let us know which exactly version of the app you have installed, and which iOS/iPadOS version on each device? Additionally, start a debug log in the settings, then scan the barcode, and when this succeeds or fails, stop the debug…
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Can you please describe what you were doing when the crash occurred. It seems that it may be related to a specific document. If that is the case, can you please share the document by mail to support@zotero.org and mention this thread.
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Hey @SamwellTang, is this an one-time occurence, or can you reproduce the issue consistently? For the latter case, does it happen in specific PDF documents only?
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Can you please provide some more details on what your were doing when the crash occured?
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Hey @Rebeaa, can you please provide some more specific details, on what you were doing when the crash occured? Is it something you can reproduce, or was this an one-time occurence?
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Please check https://www.zotero.org/support/kb/files_not_syncing
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Hey @educatedspice99, can you please mention which version of the app you have installed? There was indeed an issue in iPadOS 26.0, but has been fixed in the latest versions. If it still appears, can you provide some URLs that have this issue when s…
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Hey @ashedryden, can you please mail a few of these documents that you experience this issue to support@zotero.org, and mention this thread? Please also note specific pages and the text that is problematic.
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Hey @angelinamancini, this issue has been fixed in the latest relase, please update the app.
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Hey @da.carpenter, this issue has been fixed in the latest relase, please update the app.
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Hey @Sunrise_Shirly, this issue should be fixed in the latest version, can you please update and check again? In case this still occurs, please provide steps to reproduce, or just share a video recording of what leads to the crash.
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We managed to reproduced the issue, and there will be a fix in the next version. Thanks for your feedback.
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Hey @Mollyryan2, can you reproduce this crash consistently, or was it an one-time occurence?
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Hey @lq5372, it seems that this crash may be related to a specific file. Can you reproduce this consistently or was it an one-time occurrence? Can share please the file with us by mailing it to support@zotero.org and mentioning this thread.