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Can you reproduce the issue consistently? If so can you make a screen recording and share it with us? At the moment of the crash, did you use a pencil, an external keyboard, or some other such connected device? Was the app full screen, windowed, in…
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If the app crashes every time you try to launch it, because it tries to restore the last PDF, you can tap and hold the app icon and select the My Library action to launch to that screen instead. However, we have a potential fix for these occurences…
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If the app crashes every time you try to launch it, because it tries to restore the last PDF, you can tap and hold the app icon and select the My Library action to launch to that screen instead. However, we have a potential fix for these occurences…
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Can you reproduce the issue consistently? If so can you make a screen recording and share it with us? At the moment of the crash, did you use a pencil, an external keyboard, or some other such connected device?
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Unfortunately, you have an iOS version that is no longer supported. You need to have at least iOS 16.6 and upgrade the app to the latest version.
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The log you shared shows downloads starting, and indeed not finishing. Probably this is a network issue on your side. Please try the following: - Restart the device and try again. - Retry without low power mode activated (although this shouldn't be …
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Thanks for the report. Can you reproduce this issue, or was this an one time occurence. Does this document have a very large number of annotations. How many pages does it have?
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Some more questions that will help us understand the issue. - Do you have a Magic Keyboard or any other external keyboard connected? - Do you have Guided Access active, or any Accessibility feature enabled? - Does the issue happen only in portrait …
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Thanks for the report. Can you please provide specific steps on how you created the source in the first place, up to the point the app crashed? Furthermore, can you share a screen recording of these steps, as well as a screen recording of the crash …
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Thanks for the report. It seems this happened when you launched the app, and it tried to restore the PDF you were reading the last time. Does this happen every time you try to open the app restoring this specific PDF? Can you please this file with u…
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Thanks for the feedback. We can reproduce the 2 issues and we'll fix them in an upcoming release.
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THanks for the report. Can you please provide some more specific info? Which screen where you on when the issue occured? What where you doing exactly? Are you able to reproduce it, or was this an one-time occurence?
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The debug log shows the opening of an item with 13 pages and 0 annotations. Does that document also cause a crash when opening? It seems that the issue is due to limited memory on the device you are using. We have some improvements on this aspect, …
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Hey Andre, as things are now, I'd say iOS 17 will still be supported for the next year. When iOS 17 is dropped from support, you will be able to use it for reading files already downloaded or locally added, but there is no guarantee that syncing, th…
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Thanks for the report. Does this happen every time you try to access the details of this item, or did it occur only once? If so, can you please provide a debug log of you trying to do that? See the instructions in Debug Output Logging After the cr…
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No need, we managed to fix the issue, it will be included in an upcoming release. Thank you for your help.
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Can you please share this document by email to support@zotero.org and mention this thread?
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Hey @DebopamSen, we got your files and so far we cannot reproduce the issue. Does it happen immediately when you open such a document, or do you perform some other action before it crashes? Do you happen to have on these documents a very large numb…
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Thanks for the report. Can you reproduce the issue, or was this an one time occurence? If so, can you provide exact steps?
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Thanks for the report. The button is still there, in the left side of the bottom toolbar, but it is not visible due to a bug. We 'll fix it in an upcoming release.
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Thanks for the report. Can you please provide some more info. - Had you opened Zotero recently? - Had you rebooted the device since the last time you opened Zotero? - Was the app launching in full screen, split view, slide over, stage manager, or wi…
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Thanks for the report. Can you reproduce this issue, or was it an one-time occurence? Where the app trying to restore the last opened document?
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Thank you for the report. Can you reproduce this issue, or was it a one-time occurence?
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Hey @lh123234, does this occur every time you try to open this PDF? How many pages and how many annotations does it have?
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Actually you have the latest version. Please check https://www.zotero.org/support/kb/files_not_syncing
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Can you see and open these files in the web library? From the log you sent, one file you try to open seems to not be synced to zotero storage from the device you originally added it.
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Your iPad has a no longer supported iPadOS version. It has 15.6.1 installed, and the minimum supported version is currently 16.6 If you cannot update it, you can probably still use it with the web library, but not the iOS Zotero app.
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Yes, please send it, as it might be related to the first ever time certain PDFs are opened.
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Thanks for the report. The issue seems to be related to the PDF you tried to open. Does it crash every time you try to do so? Does it have a very large number of annotations? Can you please share this PDF with us by mail to support@zotero.org and me…
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Thank you for the report. Can you specify how you uploaded the file? E.g. in the app, sharing it from Files, some other way? Can you also share this file by mail to support@zotero.org and mention this thread?