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Hey @chirila & @warwickmm, there will be a fix in the next release. In the meantime you can try the latest beta, which contains the fix, and let us know if you still have any issues https://www.zotero.org/support/debug_output#zotero_for_ios
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Hey @Rabinlaurence, can you reproduce this consistently, or was it an one-time occurence?
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Hey @Cyee, it seems that the document you have open, and is restored when you launch the app, may cause an issue. - You can try tapping and holding the app icon to get the shortcut actions, and select "My Library", this will launch the app without …
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Hey @Rose-Dawn-Dew, can you reproduce this issue consistently? If so, can you provide detailed steps, or even better, share a video recording of this occurence?
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@thelivingphilosophy & @alliej can you please try the latest iOS beta, to verify that it fixes this issue? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Thanks for all your patience @thelivingphilosophy, we have found the issue, and there will be a fix in the new beta. I'll let you know when it is available so you can test it.
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Hey @272240mao, thank you for your feedback. Does this app crash every time you try to launch it?
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Hey @friendstills, you have to describe the issue you are reporting.
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Is it possible you mail as such a PDF to support@zotero.org mentioning this thread, and even point to specific text that with repeated highlight presents this issue? While the logs helped us ascertain what circumstances cause this, we cannot affect …
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@thelivingphilosophy your problem proves a very tricky one to establish. We added even more logging in the latest beta, so please update once more and send another debug log of the issue. Much appreciated.
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Hey @MedHums, copying between libraries is not supported currently by the iOS/iPadOS client, sorry for that. You can perform this action through the web library though.
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Can you please install the iOS beta and create another debug log of the issue? We have added extra logging to help us pinpoint the cause. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Hey @wlh3 and @BobJING, this system feature will be enabled in the next release. In the meantime, you can try it in the current iOS beta https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Thanks once more @thelivingphilosophy. Can I ask you to perform another test for us? Delete the app completely, install again, sign in, and create another debug log while creating annotations, checking for the locking issue.
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@mdugganmrcvs latest iOS beta has improved performance when adding new annotations. Can you try it and let us know if it resolves your issue? iOS beta https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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If this happens in iOS, please update the app, it has already been fixed.
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There seems to be an issue with migrating the old data after many versions have been skipped. If you have already synced your data, you can delete the app and re-install. Otherwise, we'll try to fix it in an upcoming version.
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Hey @Wang520525, this WebDAV server doesn't seem to return proper headers. It fails also in the macOS version. 嘿@Wang520525，这个 WebDAV 服务器似乎没有返回正确的标头。它在 macOS 版本中也失败了。
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Hey @fkurfess, did you by any chance didn't use Zotero in this particular iPad for a long time?
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Hey @mdugganmrcvs, can you please - record a debug log while this is happening and share the id here - record a screen recording while this is happening and share a link here or mail it to support@zotero.org mentioning this thread
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Thanks for the additional info @thelivingphilosophy. Can you please also provide the following: - Start a debug log by going to settings (gear icon in libraries list) > Debug Output Logging > Start Logging, then go and create some annotations …
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Hey @Jitr, the log you sent doesn't reveal any issues. Do you see the files and cannot open them, getting some error, or do you not see your files at all? In the later case please check https://www.zotero.org/support/kb/files_not_syncing
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Hey @MarcoMolion, we are aware of this issue. We are working on a fix. Thanks for your feedback.
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Hey @NanHuang1122, can you please mail the paper to support@zotero.org and mention this thread? Is it any selection that crashes, or specific ones?
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Hey @chanzzzz, are you asking for a PDF document? If so, the outline comes from document itself, if there is one Zotero will show it.
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Hey @thelivingphilosophy, can you please provide some more information: - Does this happen in all your documents in the group library? - What about new documents with no annotations yet, or just a small number of annotations? - What is the device mo…
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Hey @vicode, can you please mail this PDF to support@zotero.org and mention this thread? Have you noticed this issue with other documents as well?
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Hey @liuiou, thanks for reporting that, it seems there may be an issue with the restoration of the last document you had open. Can you please try tapping and holding the app icon, so you get the shortcut actions, and the select "My Library"? It shou…
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@thelivingphilosophy It looks like you're the owner of the group, so you should have the proper rights. If you can send the recording, we'll take a look what happens.
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@thelivingphilosophy can you let us know if this happens in your library or a group one, and for the latter case, what is your member role? Furthermore, is it possible that you record the issue in a video and share a link here or send to support@zot…