Upgrade Storagemvasilak
About
- Username
- mvasilak
- Joined
- Roles
- Member
Comments
-
Thanks for the report. Can you reproduce this issue, or was it an one-time occurence? Where the app trying to restore the last opened document?
-
Thank you for the report. Can you reproduce this issue, or was it a one-time occurence?
-
Hey @lh123234, does this occur every time you try to open this PDF? How many pages and how many annotations does it have?
-
Actually you have the latest version. Please check https://www.zotero.org/support/kb/files_not_syncing
-
Can you see and open these files in the web library? From the log you sent, one file you try to open seems to not be synced to zotero storage from the device you originally added it.
-
Your iPad has a no longer supported iPadOS version. It has 15.6.1 installed, and the minimum supported version is currently 16.6 If you cannot update it, you can probably still use it with the web library, but not the iOS Zotero app.
-
Yes, please send it, as it might be related to the first ever time certain PDFs are opened.
-
Thanks for the report. The issue seems to be related to the PDF you tried to open. Does it crash every time you try to do so? Does it have a very large number of annotations? Can you please share this PDF with us by mail to support@zotero.org and me…
-
Thank you for the report. Can you specify how you uploaded the file? E.g. in the app, sharing it from Files, some other way? Can you also share this file by mail to support@zotero.org and mention this thread?
-
Can you please describe the exact steps you follow to sync, or even better share a screen recording? The debug log you sent, shows the sync to be explicitly cancelled by a user action, e.g. putting the app in the background.
-
Thank you for the report. I see that you submitted another similar crash report. Have those have happened when annotating the same PDF document? If so, can you please share it with us by mail to support@zotero.org, and mention this thread? Does t…
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? If so, does it only happen for a specific PDF?
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? If so, can you please provide detailed steps. Make sure to mention if the app is full screen, windowed, or otherwise.
-
It seems that you WebDAV server returns a web page (html) instead of the expected zipped attachment file. Please check what you get if you open in a browser https://cp.quaso.co/zotero/YWZJ67NC.zip and authenticate as expected. On our side, we'll im…
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
-
Thanks for the report. Can you be more specific how you tried to add the PDF file? Via the connector, the "Add File" menu action, the item details "Add attachment", something else? We also have a potential fix for this in the latest beta. If you c…
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
-
I meant going in the iOS app through Settings > Debug Output Logging > Export Database File Additionally, when you get the alert again, try going through all alerts, there should be 31 in total, based in the debug log you sent. While these al…
-
Additionaly, could you export your database, and share it with us by mail to support@zotero.org mentioning this thread?
-
Did the proble appear after you upgraded to the latest beta? Have you since then, deleted any items in the desktop that you were previously reading in the iPad?
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
-
We have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
-
We have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
-
We have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
-
Thanks for the report. Are you able to reproduce this, or was this an one time occurence? We also have a potential fix for this in the latest beta. If you can please install and provide further feedback if needed. https://www.zotero.org/support/b…
-
Where you saving this file by the "Add File" action or some other way? Can you share this file with us by email to support@zotero.org and mention this thread?
-
Can you please describe what you were doing when the crash occurred?
-
We have added a potential fix for the issues you described in the latest beta (2.0.7-445). Can you please try it and provide further feedback? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta