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Can you please describe what you were doing when the crash occurred?
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You have an old version of the Zotero app, please update to the latest one and try again.
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Please check https://www.zotero.org/support/kb/files_not_syncing
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Can you please describe what you were doing when the crash occurred?
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You can just save it to Files, and then share the file with Zotero. Assuming you have the latest version of the app, the PDF itself should be enough to recognize and fetch its metadata.
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Just to further clarify, is the vibration/jiggle the one that is happening when the selection jumps to the next/previous line, or do you refer to something that could appear even i changing selection within the same line, and never selecting fewer/m…
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You have an old version of the app. In order to update you would also need to update your device to at least iOS 16.6. If that is not possible, you can alternatively use the Web Library in that device.
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We have a potential fix for sharing to the zotero app while you are in this page, it will be part of an upcoming release. When you say you opened the PDF, what you shared then was the page in Safari, right? What I suggest as a stopgap measure is t…
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We have a potential fix, it will be part of an upcoming release.
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Hey @kalder, can you share the URL of the web page you try to save? With a first look, this seems like a Cloudflare challenge title. We have a potential fix for this case, but it is not released yet. In the mean time, you can also try saving the pd…
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There is a sidebar you can access by tapping the second icon from the left in the navigation bar. Furthermore, you can add a comment in highlight annotations as well, which may fit more your use case. You can even edit the text you highlighted in t…
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You have an old version of the Zotero app, please update your apps.
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Hey @hannesbajohr, what type of annotation do you refer to? Annotation popups in most cases shouldn't obscure the annotation itself. E.g. the highlighted/underlined text, or the selected area. Also, you can open the annotation in the sidebar and e…
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Can you please describe what you were doing when the crash occurred?
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Hey @chartsock, thanks for the feedback. Was this an one time occurence, or does this happen every time you use scribble in notes?
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Hey @wendyue, you have an old version of the Zotero app. First update iOS to at least 16.6, you have 16.4.1 currently. Then update the Zotero app to the latest version and try again.
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Sorry about my confusion. In my tests, I saw the jiggle when highlighting with my finger, but not when highlighting with the pencil. Since you witnessed it also with the pencil, this might be file specific. Does this happen with all files, or just s…
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Hey @pierreplogowitz, you can start a debug log by going to Settings > Debug Output Logging > Start Logging then go share a PDF file to Zotero that you know it fails, go back to the Zotero app and stop the logging and share the Debug ID here.
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Hey @nbabarskis, thanks for the video, we can reproduce the issue. As you corrected in your email, this only happens with active highlight tool, when selecting with a finger, not with a pencil. The pencil is accurate enough, but with the finger the …
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Please share the video here or by mail to support@zotero.org and mention this thread. Please also let us know which version of the Zotero app you use, which iPadOS version, which iPad model and pencil. Is this happening with a PDF or ePub/HTML item?
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Hey all, we are working on performance improvements when handling PDF annotations. We'll let you know when there is a relevant beta so you can provide more feedback.
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Hey @Chillapea, we can reproduce the issue and working on a fix. The effect is the same, but the cause is different.
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Hey @geesecross, it seems that selection with pencil is a bit difficult in the page you mentioned. This unfortunately is because of 3rd party library, but the next release will have a newer version that should resolve this issue. It will be part of …
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Hey @Specializer65, it seems that the app crashes when it tries to restore the document that was open the last time. First, you can launch Zotero without restoring this document, by tapping and holding the app icon, and selecting the "My Library" ac…
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> Restoring it and rerunning the sync makes "Show Item" to show the offending item, but 5 sync issues are still in place For this case it is also a bug that "Show Item" doesn't work, it will be fixed in upcoming release. For the other missing i…
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Hey @LizardWizzard, the debug log shows that the app tried to sync files that were not downloaded in the device, hence the failures. Did you delete the item just by moving it to trash, or did you also empty the trash? The "Show Item" button shouldn…
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Thanks for the feedback, we'll have a fix for this issue in an upcoming release.
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Hey @2396jh, unfortunately in iOS we do not support creating annotations that cross a page boundary, and those that you create in the desktop, will only highlight/underline the first page part. However, as you can see, the whole annotation text is a…
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The debug log shows failures with status code 429 Too Many Requests. On such a response, the app retries with some delay, for a certain number of times, that's why you just see the activity indicator spinning. Eventually you should get an error. In …
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Hey @yakdl, is this an issue you can reproduce consistently, or was it an one time occurence? In the former case, can you provide exact steps, and also record and share a screen recording of this? Furthermore, were you using an apple pencil, extern…