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Can you please record a debug log before you open a document where this happens, close it, and share the id here? Since both of you are using the beta, can you please switch to the production release, and see if it happens there as well?
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Hey @nbalmut22, can you please provide some more info. Which keyboard exactly do you use in iOS? How do you export them or move them outside the app? Can you create a screen recording where you reproduce the issue and share it here?
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We have a potential fix for this issue in the iOS beta version. Can you please try it and provide more feedback if needed? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Can you please provide some more info? Can you reproduce this issue consistently, and if so, does it happen with specific documents?
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You have an old version of the app. Please update your apps, and if the issue still persists provide more feedback.
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Hey @LeonieKlingberg, can you reproduce this issue? If so can you provide detailed instructions?
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Hey @Jessicafojon, can you reproduce this issue, or was it an one-time occurence? In the latter case, does it happen in all documents or specific ones?
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Hey @Xinqi_Dong, we have a potential fix for this issue, that will be part of an upcoming release, but can you also describe what you were doing when the crash occurred?
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Hey @pavanichourasia, can you please be more specific. The log you sent just shows a successful sync. Check first https://www.zotero.org/support/getting_help for what you need to share with us for your specific sync issue.
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Hey @yesyiheng, can you please describe what you were doing when the crash occurred?
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Hey @greenappleaddiction, can you please clarify, where are in the iPad instead, the items that should be categorized in a subcollection? Just All Items, in Unfilled Items, in the parent of the subscollection, not synced at all? Which version of th…
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Hey @nyk888, this issue should be fixed in the latest version. Can you update and provide more feedback if needed? Furthermore, does this document you tried to opened, have a very large number of annotations?
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Hey @Etgereal, does this happen for a specific document? If so, can you share it with us by mail to support@zotero.org and mention this thread? Additionally, can you update to the latest version and let us know if it resolves your issue?
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Can you start a debug log before you open the article, close the reader as soon as this loading sign appears, and share the debug log id here? Can you also share such an article with us bye mail to support@zotero.org and mention this thread. What de…
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Hey @Sheila0422, can you please provide some more details? Is it when opening specific documents that the app freezes, or in some other screen? Furthermore, can you try the latest update just released, and let us know if it solves your issue?
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You have an older version installed, please update your apps.
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Issue should be fixed in the latest beta (2.0.0-402), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Thanks for the extra info, we managed to pinpoint the issue, and a fix will be added in an upcoming release.
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Can you please provide some more info? - What did the link point to? E.g. to item details screen, opened document, opened document to a specific annotation, etc. - Before you opened the link, what screen was shown in the Zotero app. - Finally, are y…
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Can you also let us know your usual workflow, regarding how and when a PDF is added to the library, and when do you launch or close the app. Additionally, please mention if in any case you terminate the app in the app switcher. Please be as specific…
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Hey @nathancashion, can you please provide some more info: - Which apple pencil model do you use? - What are the options you have selected in Settings.app > Apple Pencil - Finally, can you make and share a screen recording of this issue, from the…
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Can you please try the latest beta (2.0.0-401), use it for a few days and let us know if it solves the issue, or if it reappears? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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@daniel.ashbrook please check if this issue happens with the version in the app store as well, since this is not the exact same case as your previous report. Can you save this item using the zotero connector on a desktop? Unfortunately, I don't ha…
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Thanks for the feedback, we pinpointed the issue and we are working on a fix.
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Is this issue reproducible, or was it an one time occurence? In the former case does it happen for specific documents?
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Can you please mention which Zotero version do you have installed? Can you provide steps on how to reproduce this issue?