Upgrade Storagemvasilak
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Hey all, we found and fixed an issue that is similar to what you reported. Can you please update to the latest version (2.0.4) and provide more feedback if needed? You can find more details in: https://forums.zotero.org/discussion/comment/505566/#C…
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Issue should be fixed in latest release (2.0.2), please update and provide more feedback if needed.
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Fixed in latest release (2.0.2), please update and provide more feedback if needed.
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Fix is part of latest release (2.0.2), please update and provide more feedback if needed.
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Hey @lina1985, can you clarify please, do you have this issue with all PDFs, or specific ones? Does it happen the moment you open a PDF, or by doing a specific action afterwards? Ideally, can you share a screen recording of the issue here?
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Got it. Can you please provide screenshots of the discrepancy between the two different clients?
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Since the files are not at all in your iPad, please check https://www.zotero.org/support/kb/files_not_syncing and proceed accordingly.
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Hey @ciciing, the crash seem to happen when rendering a PDF page. Does it happen for specific document(s)? If so can you mail them to support@zotero.org and mention this thread? Furthermore, can you try the latest iOS beta to check if it resolves th…
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Hey @jkr, the crash report you send is for another issue that has already been fixed. The fix will be released in a future update. It's not related to the langauge the entries are in.
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Hey @sclugage, do you remember what version you updated from? Was this by any chance an old installation, that wasn't updated in quite a while?
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Hey @dalt2424, we have reproduced the issue and we are working on a fix. Thanks for reporting this.
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Thanks for reporting this, a fix will be included in an upcoming release.
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@dkotouza this is indeed an omission, and it will be fixed in an upcoming release. Thanks for reporting it.
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You seem to be over your storage quota.
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We released a new beta, 2.0.1-405, that has some extra logging, which will help us understand your issue. Please use this one if you try to reproduce it during logging.
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We'd like a log from both of you, where you recreate the issue. @nathancashion your log only captured opening and closing a document. If possible capture and share a log where you create annotations that disappear, and then open the document again…
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Can you please record a debug log before you open a document where this happens, close it, and share the id here? Since both of you are using the beta, can you please switch to the production release, and see if it happens there as well?
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Hey @nbalmut22, can you please provide some more info. Which keyboard exactly do you use in iOS? How do you export them or move them outside the app? Can you create a screen recording where you reproduce the issue and share it here?
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We have a potential fix for this issue in the iOS beta version. Can you please try it and provide more feedback if needed? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Can you please provide some more info? Can you reproduce this issue consistently, and if so, does it happen with specific documents?
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You have an old version of the app. Please update your apps, and if the issue still persists provide more feedback.
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Hey @LeonieKlingberg, can you reproduce this issue? If so can you provide detailed instructions?
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Hey @Jessicafojon, can you reproduce this issue, or was it an one-time occurence? In the latter case, does it happen in all documents or specific ones?
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Hey @Xinqi_Dong, we have a potential fix for this issue, that will be part of an upcoming release, but can you also describe what you were doing when the crash occurred?
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Hey @pavanichourasia, can you please be more specific. The log you sent just shows a successful sync. Check first https://www.zotero.org/support/getting_help for what you need to share with us for your specific sync issue.
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Hey @yesyiheng, can you please describe what you were doing when the crash occurred?
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Hey @greenappleaddiction, can you please clarify, where are in the iPad instead, the items that should be categorized in a subcollection? Just All Items, in Unfilled Items, in the parent of the subscollection, not synced at all? Which version of th…
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Hey @nyk888, this issue should be fixed in the latest version. Can you update and provide more feedback if needed? Furthermore, does this document you tried to opened, have a very large number of annotations?
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Hey @Etgereal, does this happen for a specific document? If so, can you share it with us by mail to support@zotero.org and mention this thread? Additionally, can you update to the latest version and let us know if it resolves your issue?
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Can you start a debug log before you open the article, close the reader as soon as this loading sign appears, and share the debug log id here? Can you also share such an article with us bye mail to support@zotero.org and mention this thread. What de…