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Hey @nyk888, this issue should be fixed in the latest version. Can you update and provide more feedback if needed? Furthermore, does this document you tried to opened, have a very large number of annotations?
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Hey @Etgereal, does this happen for a specific document? If so, can you share it with us by mail to support@zotero.org and mention this thread? Additionally, can you update to the latest version and let us know if it resolves your issue?
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Can you start a debug log before you open the article, close the reader as soon as this loading sign appears, and share the debug log id here? Can you also share such an article with us bye mail to support@zotero.org and mention this thread. What de…
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Hey @Sheila0422, can you please provide some more details? Is it when opening specific documents that the app freezes, or in some other screen? Furthermore, can you try the latest update just released, and let us know if it solves your issue?
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You have an older version installed, please update your apps.
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Issue should be fixed in the latest beta (2.0.0-402), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Thanks for the extra info, we managed to pinpoint the issue, and a fix will be added in an upcoming release.
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Can you please provide some more info? - What did the link point to? E.g. to item details screen, opened document, opened document to a specific annotation, etc. - Before you opened the link, what screen was shown in the Zotero app. - Finally, are y…
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Can you also let us know your usual workflow, regarding how and when a PDF is added to the library, and when do you launch or close the app. Additionally, please mention if in any case you terminate the app in the app switcher. Please be as specific…
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Hey @nathancashion, can you please provide some more info: - Which apple pencil model do you use? - What are the options you have selected in Settings.app > Apple Pencil - Finally, can you make and share a screen recording of this issue, from the…
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Can you please try the latest beta (2.0.0-401), use it for a few days and let us know if it solves the issue, or if it reappears? https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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@daniel.ashbrook please check if this issue happens with the version in the app store as well, since this is not the exact same case as your previous report. Can you save this item using the zotero connector on a desktop? Unfortunately, I don't ha…
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Issue should be fixed in the latest beta (2.0.0-401), please do test if possible and provide further feedback if needed. https://www.zotero.org/support/beta_builds#zotero_for_ios_beta
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Thanks for the feedback, we pinpointed the issue and we are working on a fix.
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Is this issue reproducible, or was it an one time occurence? In the former case does it happen for specific documents?
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Can you please mention which Zotero version do you have installed? Can you provide steps on how to reproduce this issue?
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Can you please provide screen recordings of these issues, and share them here or mail them to support@zotero.org mentioning this thread. Also mention which version of the app you have installed, as well as which apple pencil and iOS device you use.
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You have an older version of the app. Please update your apps and try again.
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Thanks for the feedback, we can reproduce the issue. It's not out right fixable, as there are 3rd party dependencies involved, and we have to escalate with them. Since you do use the beta, you can also use Zotero desktop to create snapshots of web …
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Can you open these documents in the web library? Do you have any issues there? Additionally, could you create a group library, and copy the document with the annotations there, so you can share it as is with us, for further debugging?
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Hey @nathancashion, thanks for the feedback, we pinpointed the issue and it will be fixed in an upcoming release. Keep in mind that this issue only appears in the beta version, in iOS 26.
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For snapshots indeed these features are not implemented yet.
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You have an old version, please update your apps and try again.
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According to the log you sent, you should also see the error "Invalid item types selected.", which means you only selected types that cannot produce a citation. Those are notes and standalone attachments.
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Please don't post multiple times, if you have more crashes, just share them in this thread. Since you can easily reproduce this, can you make a screen recording of the crash and share it here as well? Also mention if you use a pencil or an external …
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You have a very old version installed, please update your apps.
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Can you provide some more details please? - Did you use two apps in split mode, slide over, or just switching from app to app full screen? - Was it Zotero and another app, or two windows of the Zotero app? - Were you doing something specific in the …