Upgrade Storagefcheslack
About
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- fcheslack
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Comments
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Zotero is free and open source software, so your security team can review the code if they like. I'm afraid we're not able to accommodate requests for custom documentation or questionnaires. You can find information about the nonprofit organizatio…
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You did that right, but I'm afraid they don't have an Institution subscription. If you leave the email on your account, unlimited storage will automatically be applied if they do start one.
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Users should not create new accounts. They can add an additional email address to their account from their account settings https://www.zotero.org/settings/account They can keep their personal email address as the primary address since institutiona…
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The web library doesn't have that feature. https://www.zotero.org/support/kb/web_vs_desktop
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https://www.zotero.org/support/zotero_data#data_directory_contents Annotations are just stored in the same place as all your other Zotero data, in an sqlite database. https://www.sqlite.org/index.html You can certainly examine it if you like. It's…
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Disable your plugins (at least the style one, though others may also be causing problems).
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You were only charged for the 2GB subscription. When you upgraded to your new plan, you still had time left on your previous subscription. When that's the case, we don't charge you immediately when you upgrade. Instead we adjust your expiration dat…
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We don't have anything to do with this wordpress plugin, and libZotero is not really maintained currently, but this error is probably fixed if you make the change from https://github.com/fcheslack/libZotero/commit/e7255799cffdb2c3ef1de470d16a97947b…
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There's no invitation pending for you for that group (for the Zotero account you're posting from). They can check the pending invitations for that group to see if they sent it to the wrong email, or just try inviting you again.
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This isn't a general problem. It looks like your account ended up in an unexpected state when the new payment details were entered. Your subscription is active again and it should renew tomorrow with the new payment details. If you still have troub…
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We were able to reproduce this and it should be fixed now. Thanks for reporting.
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Yes, those are different Zotero accounts.
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No, it should take effect almost immediately after they add their tufts.edu email address and show in their storage (note that it will show on the left side, while the right side will still show the free personal storage level they would have if the…
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Open the trash. Select items you want to restore. Right-click > Restore to Library.
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I can reproduce this on Kubuntu 22.04
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We would need an example DOI that's not working for you.
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What Zotero account is this for? The account you're posting from hasn't been upgraded and doesn't need storage. If you upgraded a different Zotero account, email storage@zotero.org with the details and we can help sort it out.
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https://www.zotero.org/support/kb/files_not_syncing#short_answer You're at the storage limit.
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Fixed. Thanks.
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Just the short answer. You're at your storage limit. You're almost certainly getting a sync error when you sync from your Macbook that says files were not uploaded because you're out of space.
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https://www.zotero.org/support/kb/files_not_syncing#short_answer
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Each Zotero account belongs to the user that registered it, and is covered by our ToS and Privacy policy, even if it has storage supplemented by a Zotero Institution subscription. Users can bring Zotero accounts that they already had, as well as kee…
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Note that Zotero collections (indicated with a folder icon) are different from group libraries. Groups are how collaboration happens in Zotero. https://www.zotero.org/support/groups All storage for a group library counts against the group's owner.…
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Public Open groups can't have files attached. Only Private or "Public Closed" groups can have file attachments.
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The page referenced in the error message says what the problem is and how it will generally be resolved. https://www.zotero.org/support/kb/site_access_limits
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If you get storage because of a university email address, you can keep that email address as a backup on your Zotero account and you'll still qualify for unlimited storage.
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Assuming you're talking about the Edge connector, it just needs to be installed from the Edge add-ons store. If this is an institutional computer/network, it may be blocking you, which would apply to any Edge add-ons, not just Zotero.
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It's not currently possible to do that yourself, but you can email storage@zotero.org and we can help you do that.
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Most of your groups show up in search currently if you search the name. Not all groups will show up in search to reduce spam. You can always find your own groups when you're logged in from the groups page (https://www.zotero.org/groups/). Other peop…
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https://www.zotero.org/support/kb/changes_not_syncing