Upgrade Storagefcheslack
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Log out/cancel the application auth, and log back in directly to the website.
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If you're logged in here, you can update your email address. https://www.zotero.org/settings/email
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Last sentence of #1 https://www.zotero.org/support/kb/changes_not_syncing If you see a different number of items in a collection, make sure you’re not just using a different setting for View → Show Items from Subcollections.
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There's not. You need to be able to receive email at an address to verify it. That email address is not valid according to the email server.
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Email to that address is bouncing (being rejected by the domain's email server). You can add a different email from the email settings. https://www.zotero.org/settings/email
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When you're logged in to a Zotero account, you can see your current storage subscription in the storage settings. https://www.zotero.org/settings/storage There will also be links at the top of that page to "View Receipts" and "Manage Storage for " …
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You can export from one library and import to the other, but unfortunately this is not entirely lossless. If you're currently writing something with citations linked to that library, the links would not be maintained. https://www.zotero.org/support…
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You have to be logged in to verify the email address, but it looks like you've only tried to click the link from an iOS device with no cookies allowed (which prevents you from staying logged in). https://forums.zotero.org/discussion/comment/514596/…
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Thanks for reporting. We'll fix that, but the two actions are the same. Deleting it from the list of keys is revoking it. Any app that was using the key for access will no longer have any permissions for your libraries.
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You have a different Zotero account tied to the email address that was sent to and it has a subscription.
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You don't have a subscription on the account you're posting from (and wouldn't need one with that usage). We only email about a storage subscription if you already have one, so it wouldn't be related to the account you're posting from. You would o…
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You have to be logged in to verify the email address, but it looks like you've only tried to click the link from an iOS device with no cookies allowed (which prevents you from staying logged in). https://forums.zotero.org/discussion/comment/514596/…
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You added a passkey to your account after logging in, so you would need to use that for 2fa (or on its own to log in directly) to log in going forward unless you delete it. You can also always use the primary verified email address as a backup. You…
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But if you're able to log in here and this is the account, you can also just update your email from the email settings. https://www.zotero.org/settings/email
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@Argonnepin See https://forums.zotero.org/discussion/comment/514592/#Comment_514592
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Cookies are blocked in Safari (and web views that apps open including Zotero) in the Safari settings. Settings > Apps > Safari Cookie settings there would be under "Privacy & Security" or "Advanced > Privacy"
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Can you log in at all using Safari on these devices? Do you have it configured to block cookies? The only way I can replicate this is by blocking all cookies (but it may be possible to block the necessary cookie in another way as well).
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There are some cases where we will require 2fa regardless of your settings. I'm afraid this is not going to change. As with running an outdated OS or other software that could allow your computer to become a source of malicious activity for the res…
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What happens after you sign in through the app after you submit the username and password? Are you directed to a different page? Does the page just close and go back to the app without logging in?
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You can now sign in normally using your passkey when authorizing a Zotero app.
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Or sign in using the standard password flow. You shouldn't need to explicitly disable the passkey (it can still be used as your second factor).
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We've now added support for passwordless login using passkeys. Previously registered passkeys were only configured for use as a second factor after logging in with the username and password, so would need to be registered again for passwordless log…
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We've now added support for passwordless login using passkeys. Previously registered passkeys were only configured for use as a second factor after logging in with the username and password, so would need to be registered again for passwordless log…
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Email support@zotero.org with details. Note though that you should generally not have multiple accounts, as it violates our terms of service and leads to complications like this.
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The renaming would work, but as you say it would not transfer the associated forum posts and thread subscriptions. Your Zotero profile url would then be the same, and @ mentions of you on the forums should notify the correct user, but any old threa…
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Whatever automatically entered your password to log in should also do so on that page, but if not you can also just request a password reset code be sent to your email. https://www.zotero.org/user/lostpassword
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If you have the password saved somewhere that filled it for you, you should be able to find it through the password manager for that app/device. You can always update your Zotero password from your security settings. https://www.zotero.org/setting…
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We support both of them. If you start a payment on a device that supports them you should see the option available.
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When you're starting your payment in the storage settings, for EU users the payment dialog has a link at the bottom to make the payment in EUR. This allows for some EUR specific payment methods, and the charge and paid invoice will be in EUR. If yo…
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Generally this would just allow you to try the payment again so it could go through on the WeChat side. If the payment fails on the WeChat side in a way that we don't get notified, you can wait a few minutes and it will time out. Then you can start…