Upgrade Storagefcheslack
About
- Username
- fcheslack
- Joined
- Roles
- Member, Administrator
Comments
-
I'm not sure what you're seeing here? Users that join from an invitation only ever get added as members. They would then need to have their role changed to admin by the owner or another admin.
-
Yes, we prevent emails from being sent repeatedly over a short period of time, but if you go to your email settings and request another validation email be sent now it should work.
-
The button is just part of the website header and shows up on every page. Zotero storage subscriptions always apply to the purchaser's Zotero account. They will provide storage for their personal library and any group libraries that they own. The …
-
It has been 11 days. Your subscription has now been fully processed.
-
If a payment was in process but has not completed, for example if you needed to go to your bank's website or payment app for confirmation but the payment was neither confirmed nor declined, they payment will clear in a few minutes and you can start …
-
Public Zotero groups can't have the same name as another public group. You would need to change the name to something that doesn't already exist as a public group before making your group public. It should give you an error indicating this, but I ca…
-
Currently we update your subscription when we receive confirmation from our payment processor that the payment has fully completed. This can still take several days after the money leaves your account. We're still learning exactly what is typical w…
-
It's still there for people that have already populated it. We've removed it going forward because it was used 99% by spammers. Given the nature of CVs, it proved impossible to automatically block spam without also suspending the accounts of an unac…
-
There's no difference when updating payment details between just updating, or upgrading/renewing a subscription. If you're generally able to browse sites hosted in the US, speed shouldn't really be a problem, but depending on your payment method yo…
-
It looks like you managed to confirm one of the additional emails. You can set that one as your primary email address and remove the incorrect one. If you can't receive a verification email at a correctly entered, make sure it isn't in spam or a di…
-
Indeed, related but not quite the same. Could you try now?
-
All Zotero users should register their own Zotero accounts, and they can keep those accounts or bring existing ones, so that switching subscriptions is generally easy. If all your users register with or add their institutional email address with th…
-
Only the owner or admins for the group can invite other people to be members.
-
What browser/OS version is this in? The page before this works as expected to configure the key?
-
Just to be clear though because we do see this confusion: that's if *you* are the person using all those devices. If you are trying to work on a library with many different users accessing it at the same time, each user should have their own Zotero…
-
The sessions reflect all browser sessions that are still active. If a browser session is not shown there, someone would have to log in to your account again using your password. Passwords are never stored by Zotero with a browser session or a Zoter…
-
You can de-authorize any app that currently has access from your security settings. https://www.zotero.org/settings/security#applications
-
They need to be uploaded for a first time. Since there was no space available when users synced, the files were never uploaded. Now that there is space available, they will be automatically uploaded the next time each user syncs the computer where t…
-
All storage for a group library counts against the group owner's storage, so if the owner is at their storage quota it also prevents other members from uploading files to that group library.
-
Your previous subscription expired.
-
We currently only allow purchases for a full year subscription, so there is not a way to change your renewal date while keeping your subscription. Your original purchase was for 1 year, putting it in 2025. When you manually renewed, you were addin…
-
That message is about confirmation on the page (and depending on your payment method, may also redirect your browser to the website for your bank or other payment provider in order to confirm). After you submit your payment details, it uses your a…
-
All Zotero storage subscriptions are annual. There are no monthly charges (so of course there are no invoices either). As of a few months ago, we include all recent payments for the account's personal storage subscription in the storage settings (V…
-
If it's a group that you own, then yes. If the owner of the group has storage, then the group has storage and members will be able to access files in the group library. Other users do not need to purchase storage unless they need it for their other …
-
It looks like you do actually have a Zotero Lab subscription. That's the correct plan to use in order to provide storage for other users. In order to make sure users are provided unlimited storage for their personal and group libraries, you need to…
-
The account was automatically flagged. It has been restored.
-
Generally if a payment has been made your storage will update almost immediately in your storage settings, and you'll have a link to "View Receipts" at the top of your storage settings page after you refresh. You would also receive an email from our…
-
https://www.zotero.org/settings/security#applications
-
They can transfer ownership back to you from the group's profile settings. https://www.zotero.org/groups/ > Manage Profile > Transfer Ownership.
-
You should see a proper error message now.