Upgrade Storagefcheslack
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- fcheslack
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Comments
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Google is experiencing issues across many of their services which is likely what is/was causing this. https://status.cloud.google.com/
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Both credit and debit cards should work, along with Apple and Google pay. For EU users, if you choose to pay in Euros in the payment dialog, we offer various other options including SEPA debit. For users in Asia we also offer Alipay and Wechatpay.
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Do you get an error at all? Are you able to simply delete the current one?
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Storage for a group library comes from the group's owner. Only someone logged in to the account can purchase individual storage for that account.
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And note that if the link on that page said "Log out" rather than "Remove Session" it's because it was your current session from the browser you were viewing the page on.
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https://www.zotero.org/support/kb/storage_quota_and_local_storage
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https://www.zotero.org/accessibility
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I know you said extensions don't change anything, but you don't have any ad-blocking or anything like that running that might modify pages? After the most recent previous report of this, we stopped rendering any of the basic page with JavaScript, a…
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Could you try again now? This should be fixed.
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If you don't have anything you need on the new account, you can delete it from https://www.zotero.org/settings/security#delete doing that will make the email available to add to your original account.
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When you're logged in to the account, it can be deleted from the security settings. https://www.zotero.org/settings/security#delete
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Yes, that's correct.
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This is almost certainly that the group name is already taken by a public group, so you'll need to change the name before it can be made public. We've just updated this so that you should get a more informative error when this happens.
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No, we currently only offer annual billing for subscriptions.
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1. You can click on any collection, or "My Library" on the left panel to select that and it will show the total number of items in that view. 2. Check if "Show Items from Subcollections" is selected in the view menu in Zotero desktop. This option w…
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The table icon at the top right of your screenshot is the column selector.
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Generally you just update your payment details without a transaction starting, and you can close the payment dialog to cancel. When a transaction has already started but doesn't complete, it will get automatically cancelled after a few minutes.
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https://www.zotero.org/support/kb/collections_containing_an_item Note that it is now Ctrl on Linux in Zotero 7.
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Sorry about that. Your subscription has been updated. We've had one other report of this happening and are working on tracking down the issue. It has to do with trying to make another purchase that does not succeed.
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Also note that the privacy settings for "Publish entire library" are for the account's personal library. If you're trying to publish a group library, you need to update that group's library settings to allow anyone on the internet to view the librar…
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If a group member (other than the paying user) adds a document, is it counted against the storage available to the paying user (in this case, the 2 GB)? Correct. Storage for a group counts against the group owner's quota, but as long as they have th…
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If you actually meant 2GB that would work fine. Yes storage in groups only counts against the group owner's quota. If you meant 2 TB as you said in your original post, you would need Unlimited storage. 2 TB is a massive amount in the context of sta…
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If you're looking to provide storage for a small team, generally a Zotero Lab subscription. https://www.zotero.org/storage/institutions#lab
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If the notice that it is being processed goes away and your subscription has not updated, then the transaction did not go through. This is most frequently the case when the payment method requires you to confirm the charge through a payment app or…
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I'm not sure what you're seeing here? Users that join from an invitation only ever get added as members. They would then need to have their role changed to admin by the owner or another admin.
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Yes, we prevent emails from being sent repeatedly over a short period of time, but if you go to your email settings and request another validation email be sent now it should work.
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The button is just part of the website header and shows up on every page. Zotero storage subscriptions always apply to the purchaser's Zotero account. They will provide storage for their personal library and any group libraries that they own. The …
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It has been 11 days. Your subscription has now been fully processed.
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If a payment was in process but has not completed, for example if you needed to go to your bank's website or payment app for confirmation but the payment was neither confirmed nor declined, they payment will clear in a few minutes and you can start …
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Public Zotero groups can't have the same name as another public group. You would need to change the name to something that doesn't already exist as a public group before making your group public. It should give you an error indicating this, but I ca…