Upgrade Storagefcheslack
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- fcheslack
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Comments
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If you don't have anything you need on the new account, you can delete it from https://www.zotero.org/settings/security#delete doing that will make the email available to add to your original account.
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When you're logged in to the account, it can be deleted from the security settings. https://www.zotero.org/settings/security#delete
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Yes, that's correct.
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This is almost certainly that the group name is already taken by a public group, so you'll need to change the name before it can be made public. We've just updated this so that you should get a more informative error when this happens.
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No, we currently only offer annual billing for subscriptions.
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1. You can click on any collection, or "My Library" on the left panel to select that and it will show the total number of items in that view. 2. Check if "Show Items from Subcollections" is selected in the view menu in Zotero desktop. This option w…
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The table icon at the top right of your screenshot is the column selector.
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Generally you just update your payment details without a transaction starting, and you can close the payment dialog to cancel. When a transaction has already started but doesn't complete, it will get automatically cancelled after a few minutes.
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https://www.zotero.org/support/kb/collections_containing_an_item Note that it is now Ctrl on Linux in Zotero 7.
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Sorry about that. Your subscription has been updated. We've had one other report of this happening and are working on tracking down the issue. It has to do with trying to make another purchase that does not succeed.
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Also note that the privacy settings for "Publish entire library" are for the account's personal library. If you're trying to publish a group library, you need to update that group's library settings to allow anyone on the internet to view the librar…
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If a group member (other than the paying user) adds a document, is it counted against the storage available to the paying user (in this case, the 2 GB)? Correct. Storage for a group counts against the group owner's quota, but as long as they have th…
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If you actually meant 2GB that would work fine. Yes storage in groups only counts against the group owner's quota. If you meant 2 TB as you said in your original post, you would need Unlimited storage. 2 TB is a massive amount in the context of sta…
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If you're looking to provide storage for a small team, generally a Zotero Lab subscription. https://www.zotero.org/storage/institutions#lab
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If the notice that it is being processed goes away and your subscription has not updated, then the transaction did not go through. This is most frequently the case when the payment method requires you to confirm the charge through a payment app or…
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I'm not sure what you're seeing here? Users that join from an invitation only ever get added as members. They would then need to have their role changed to admin by the owner or another admin.
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Yes, we prevent emails from being sent repeatedly over a short period of time, but if you go to your email settings and request another validation email be sent now it should work.
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The button is just part of the website header and shows up on every page. Zotero storage subscriptions always apply to the purchaser's Zotero account. They will provide storage for their personal library and any group libraries that they own. The …
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It has been 11 days. Your subscription has now been fully processed.
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If a payment was in process but has not completed, for example if you needed to go to your bank's website or payment app for confirmation but the payment was neither confirmed nor declined, they payment will clear in a few minutes and you can start …
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Public Zotero groups can't have the same name as another public group. You would need to change the name to something that doesn't already exist as a public group before making your group public. It should give you an error indicating this, but I ca…
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Currently we update your subscription when we receive confirmation from our payment processor that the payment has fully completed. This can still take several days after the money leaves your account. We're still learning exactly what is typical w…
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It's still there for people that have already populated it. We've removed it going forward because it was used 99% by spammers. Given the nature of CVs, it proved impossible to automatically block spam without also suspending the accounts of an unac…
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There's no difference when updating payment details between just updating, or upgrading/renewing a subscription. If you're generally able to browse sites hosted in the US, speed shouldn't really be a problem, but depending on your payment method yo…
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It looks like you managed to confirm one of the additional emails. You can set that one as your primary email address and remove the incorrect one. If you can't receive a verification email at a correctly entered, make sure it isn't in spam or a di…
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Indeed, related but not quite the same. Could you try now?
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All Zotero users should register their own Zotero accounts, and they can keep those accounts or bring existing ones, so that switching subscriptions is generally easy. If all your users register with or add their institutional email address with th…
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Only the owner or admins for the group can invite other people to be members.
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What browser/OS version is this in? The page before this works as expected to configure the key?
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Just to be clear though because we do see this confusion: that's if *you* are the person using all those devices. If you are trying to work on a library with many different users accessing it at the same time, each user should have their own Zotero…