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Comments
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It means what it says. That version of Safari is more than 4 years old.
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Try now.
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This sounds like it's https://forums.zotero.org/discussion/133075/jumping-view
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You need to access the link from the browser that is logged in to your account.
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1. No, we do not currently support any third party authentication. Each Zotero account belongs to the user that registered it, and is covered by our ToS and Privacy policy, even if it has storage supplemented by a Zotero Lab/Institution subscription…
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Yes, these are all reasonable criticisms of issues that we're aware of and plan to improve. For 1, I appreciate this feedback. We have had a couple people obviously confused by this, but it sounds like it's less obvious than I thought that it is no…
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Email support@zotero.org
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We had not changed these limits, but we've now relaxed them significantly given the other controls we now have in place.
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There should be a "Verify you are human" checkbox below "Remember Me" and above the "Log in to Zotero" button. The standard login button is disabled until the captcha is completed. If their browser (the browser itself or an extension) or network i…
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It looks like you got this? If email delivery to your current address is unreliable, you can add a backup that can also be used for verification from the email settings. https://www.zotero.org/settings/email You can also add different 2-factor ver…
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What provider is this trying to use? (Many browsers, as well as extensions, or Windows itself, each support being the passkey provider). Assuming this is not just an intermittent error, generally you would get this if you don't confirm the creation…
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Log out/cancel the application auth, and log back in directly to the website.
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If you're logged in here, you can update your email address. https://www.zotero.org/settings/email
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Last sentence of #1 https://www.zotero.org/support/kb/changes_not_syncing If you see a different number of items in a collection, make sure you’re not just using a different setting for View → Show Items from Subcollections.
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There's not. You need to be able to receive email at an address to verify it. That email address is not valid according to the email server.
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Email to that address is bouncing (being rejected by the domain's email server). You can add a different email from the email settings. https://www.zotero.org/settings/email
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When you're logged in to a Zotero account, you can see your current storage subscription in the storage settings. https://www.zotero.org/settings/storage There will also be links at the top of that page to "View Receipts" and "Manage Storage for " …
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You can export from one library and import to the other, but unfortunately this is not entirely lossless. If you're currently writing something with citations linked to that library, the links would not be maintained. https://www.zotero.org/support…
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You have to be logged in to verify the email address, but it looks like you've only tried to click the link from an iOS device with no cookies allowed (which prevents you from staying logged in). https://forums.zotero.org/discussion/comment/514596/…
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Thanks for reporting. We'll fix that, but the two actions are the same. Deleting it from the list of keys is revoking it. Any app that was using the key for access will no longer have any permissions for your libraries.
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You have a different Zotero account tied to the email address that was sent to and it has a subscription.
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You don't have a subscription on the account you're posting from (and wouldn't need one with that usage). We only email about a storage subscription if you already have one, so it wouldn't be related to the account you're posting from. You would o…
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You have to be logged in to verify the email address, but it looks like you've only tried to click the link from an iOS device with no cookies allowed (which prevents you from staying logged in). https://forums.zotero.org/discussion/comment/514596/…
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You added a passkey to your account after logging in, so you would need to use that for 2fa (or on its own to log in directly) to log in going forward unless you delete it. You can also always use the primary verified email address as a backup. You…
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But if you're able to log in here and this is the account, you can also just update your email from the email settings. https://www.zotero.org/settings/email
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@Argonnepin See https://forums.zotero.org/discussion/comment/514592/#Comment_514592
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Cookies are blocked in Safari (and web views that apps open including Zotero) in the Safari settings. Settings > Apps > Safari Cookie settings there would be under "Privacy & Security" or "Advanced > Privacy"
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Can you log in at all using Safari on these devices? Do you have it configured to block cookies? The only way I can replicate this is by blocking all cookies (but it may be possible to block the necessary cookie in another way as well).
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There are some cases where we will require 2fa regardless of your settings. I'm afraid this is not going to change. As with running an outdated OS or other software that could allow your computer to become a source of malicious activity for the res…
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What happens after you sign in through the app after you submit the username and password? Are you directed to a different page? Does the page just close and go back to the app without logging in?