Upgrade Storagefcheslack
About
- Username
- fcheslack
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- Member, Administrator
Comments
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It looks like you've now succeeded. All of the failed attempts were because the chosen name was already in use. We'll make the error message clearer.
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An email was sent when you registered and it did not bounce. If you're not receiving emails from us and you have checked your spam folder, you would need to consult with your IT or mail provider. You can request it be re-sent from your email settin…
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https://www.zotero.org/support/kb/site_access_limits
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Yes on Android. Make sure your app is up to date. 1.0.0-186
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If you open up an attachment, you can export it from the reader to another app, with or without annotations.
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There is an email address on all Zotero accounts. Email support@zotero.org with a link to this thread and we can help you recover the account.
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https://www.zotero.org/support/kb/changes_not_syncing Likely #5. You don't have any Zotero apps set up to sync with the account you're posting from.
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In the group library settings, make sure library editing is set to allow edits from members instead of only admins. https://www.zotero.org/groups > Manage Library
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This was fixed earlier today. Let us know if you're still seeing any issues.
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You logged into the website and purchased storage under a different account than you're syncing with. You can check which account you're syncing with from the sync preferences. https://www.zotero.org/support/preferences/sync If you email storage@…
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To be clear, there is no mobile download page. This is the normal download page but something is removing the top part of the page. The previous report we had was adblock-plus, which was seemingly running on the page even though they had marked zo…
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Could you check your email for messages from storage@zotero.org? We've sent several and have not received any response.
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That's just talking about the group's profile page. You can get to a group's page by clicking the name of the group on https://www.zotero.org/groups/
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Google is experiencing issues across many of their services which is likely what is/was causing this. https://status.cloud.google.com/
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Both credit and debit cards should work, along with Apple and Google pay. For EU users, if you choose to pay in Euros in the payment dialog, we offer various other options including SEPA debit. For users in Asia we also offer Alipay and Wechatpay.
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Do you get an error at all? Are you able to simply delete the current one?
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Storage for a group library comes from the group's owner. Only someone logged in to the account can purchase individual storage for that account.
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And note that if the link on that page said "Log out" rather than "Remove Session" it's because it was your current session from the browser you were viewing the page on.
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https://www.zotero.org/support/kb/storage_quota_and_local_storage
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https://www.zotero.org/accessibility
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I know you said extensions don't change anything, but you don't have any ad-blocking or anything like that running that might modify pages? After the most recent previous report of this, we stopped rendering any of the basic page with JavaScript, a…
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Could you try again now? This should be fixed.
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If you don't have anything you need on the new account, you can delete it from https://www.zotero.org/settings/security#delete doing that will make the email available to add to your original account.
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When you're logged in to the account, it can be deleted from the security settings. https://www.zotero.org/settings/security#delete
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Yes, that's correct.
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This is almost certainly that the group name is already taken by a public group, so you'll need to change the name before it can be made public. We've just updated this so that you should get a more informative error when this happens.
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No, we currently only offer annual billing for subscriptions.
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1. You can click on any collection, or "My Library" on the left panel to select that and it will show the total number of items in that view. 2. Check if "Show Items from Subcollections" is selected in the view menu in Zotero desktop. This option w…
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The table icon at the top right of your screenshot is the column selector.
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Generally you just update your payment details without a transaction starting, and you can close the payment dialog to cancel. When a transaction has already started but doesn't complete, it will get automatically cancelled after a few minutes.