fcheslack
About
- Username
- fcheslack
- Joined
- Roles
- Member, Administrator
Comments
-
All Zotero users should register their own Zotero accounts, and they can keep those accounts or bring existing ones, so that switching subscriptions is generally easy. If all your users register with or add their institutional email address with th…
-
Only the owner or admins for the group can invite other people to be members.
-
What browser/OS version is this in? The page before this works as expected to configure the key?
-
Just to be clear though because we do see this confusion: that's if *you* are the person using all those devices. If you are trying to work on a library with many different users accessing it at the same time, each user should have their own Zotero…
-
The sessions reflect all browser sessions that are still active. If a browser session is not shown there, someone would have to log in to your account again using your password. Passwords are never stored by Zotero with a browser session or a Zoter…
-
You can de-authorize any app that currently has access from your security settings. https://www.zotero.org/settings/security#applications
-
They need to be uploaded for a first time. Since there was no space available when users synced, the files were never uploaded. Now that there is space available, they will be automatically uploaded the next time each user syncs the computer where t…
-
All storage for a group library counts against the group owner's storage, so if the owner is at their storage quota it also prevents other members from uploading files to that group library.
-
Your previous subscription expired.
-
We currently only allow purchases for a full year subscription, so there is not a way to change your renewal date while keeping your subscription. Your original purchase was for 1 year, putting it in 2025. When you manually renewed, you were addin…
-
That message is about confirmation on the page (and depending on your payment method, may also redirect your browser to the website for your bank or other payment provider in order to confirm). After you submit your payment details, it uses your a…
-
All Zotero storage subscriptions are annual. There are no monthly charges (so of course there are no invoices either). As of a few months ago, we include all recent payments for the account's personal storage subscription in the storage settings (V…
-
If it's a group that you own, then yes. If the owner of the group has storage, then the group has storage and members will be able to access files in the group library. Other users do not need to purchase storage unless they need it for their other …
-
It looks like you do actually have a Zotero Lab subscription. That's the correct plan to use in order to provide storage for other users. In order to make sure users are provided unlimited storage for their personal and group libraries, you need to…
-
The account was automatically flagged. It has been restored.
-
Generally if a payment has been made your storage will update almost immediately in your storage settings, and you'll have a link to "View Receipts" at the top of your storage settings page after you refresh. You would also receive an email from our…
-
https://www.zotero.org/settings/security#applications
-
They can transfer ownership back to you from the group's profile settings. https://www.zotero.org/groups/ > Manage Profile > Transfer Ownership.
-
You should see a proper error message now.
-
The info6800 is just a different public user library that anyone can open. It looks like you have a bookmark of that saved on your bookmark bar in chrome, if that's what you mean by the Zotero library displayed in your toolbar.
-
What do you see? Does it include how much storage you're using? The page, and purchasing storage, requires javascript (including javascript from our third party payment processor) so if it looks like there is empty space where that should be, it ma…
-
Could you try again now?
-
If you go to https://www.zotero.org/groups/ when you're logged in here, do you see the invitation and can you join that way?
-
Please let us know if you still see this.
-
Sorry about that. Could you check if you're still seeing this now?
-
Sorry about that. It's fixed now.
-
We did update the settings pages last month which included updating the api keys pages. The OAuth flow generally did not change but this page did. It did not break most apps though, and I'm not sure how much we could even do to troubleshoot with an…
-
https://www.zotero.org/groups/ > Manage Profile > Delete Group (only available to the group's owner).
-
Could you try now?
-
Could you try now and let us know if you're still seeing this?