Upgrade Storagefcheslack
About
- Username
- fcheslack
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- Member, Administrator
Comments
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Your previous subscription expired.
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We currently only allow purchases for a full year subscription, so there is not a way to change your renewal date while keeping your subscription. Your original purchase was for 1 year, putting it in 2025. When you manually renewed, you were addin…
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That message is about confirmation on the page (and depending on your payment method, may also redirect your browser to the website for your bank or other payment provider in order to confirm). After you submit your payment details, it uses your a…
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All Zotero storage subscriptions are annual. There are no monthly charges (so of course there are no invoices either). As of a few months ago, we include all recent payments for the account's personal storage subscription in the storage settings (V…
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If it's a group that you own, then yes. If the owner of the group has storage, then the group has storage and members will be able to access files in the group library. Other users do not need to purchase storage unless they need it for their other …
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It looks like you do actually have a Zotero Lab subscription. That's the correct plan to use in order to provide storage for other users. In order to make sure users are provided unlimited storage for their personal and group libraries, you need to…
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The account was automatically flagged. It has been restored.
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Generally if a payment has been made your storage will update almost immediately in your storage settings, and you'll have a link to "View Receipts" at the top of your storage settings page after you refresh. You would also receive an email from our…
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https://www.zotero.org/settings/security#applications
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They can transfer ownership back to you from the group's profile settings. https://www.zotero.org/groups/ > Manage Profile > Transfer Ownership.
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You should see a proper error message now.
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The info6800 is just a different public user library that anyone can open. It looks like you have a bookmark of that saved on your bookmark bar in chrome, if that's what you mean by the Zotero library displayed in your toolbar.
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What do you see? Does it include how much storage you're using? The page, and purchasing storage, requires javascript (including javascript from our third party payment processor) so if it looks like there is empty space where that should be, it ma…
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Could you try again now?
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If you go to https://www.zotero.org/groups/ when you're logged in here, do you see the invitation and can you join that way?
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Please let us know if you still see this.
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Sorry about that. Could you check if you're still seeing this now?
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Sorry about that. It's fixed now.
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We did update the settings pages last month which included updating the api keys pages. The OAuth flow generally did not change but this page did. It did not break most apps though, and I'm not sure how much we could even do to troubleshoot with an…
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https://www.zotero.org/groups/ > Manage Profile > Delete Group (only available to the group's owner).
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Could you try now?
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Could you try now and let us know if you're still seeing this?
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@smadarbn could you try again now?
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Could you post to the zotero-dev mailing list with details about how you're passing the redirect and what you're seeing happen at the end of the process? This was recently updated, but we haven't had other reports of it breaking oauth flows. Our t…
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Sorry about that. If you try again now it should work.
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It may have taken a couple minutes to update the storage usage reported, but your personal library is currently using no storage. Under "Current Usage" in your storage settings you should see My Library - 0 MB
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Are you the developer of the app or just using it? Is it a mobile app or web app? Do you know what type of url it's trying to redirect to? A website url or a custom scheme starting with something other than http(s)://?
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Do you mean from the home page (zotero.org) or from the actual download page? When your browser appears to be on an iOS device, we link directly to the store download. You should see other options on both pages though. On the home page you should …
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Yes, you'll just need to delete the newly created account first before it can be added to your original account. Once you add the institutional email to your old account and verify it, the unlimited storage will apply.
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You can add your institutional email address as a backup from your account settings https://www.zotero.org/settings/account but that will only give you free unlimited storage if your institution has a subscription. If they do, once you've added and…