Upgrade Storagefcheslack
About
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- fcheslack
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- Member, Administrator
Comments
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This step almost always completes within a few seconds, but depending on your payment method and the bank processing it might take longer If you see that and it does not proceed to update your storage, it means the payment failed for some reason du…
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Yes, that's expected and part of why you have to go out of your way to find it and turn it on. There are versions in testing for all clients that switch to a web based login that will all be the same as you see for the website.
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You can try enabling this now by going to https://www.zotero.org/settings/security?usemultifactor=1 It would be great if people tried out different hardware or software security keys, since there is a limit to the variety we can test ourselves. I …
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You can try enabling this now by going to https://www.zotero.org/settings/security?usemultifactor=1 It would be great if people tried out different hardware or software security keys, since there is a limit to the variety we can test ourselves. I …
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After you've confirmed you want to make the payment with WeChat, it will present the link or qr code to proceed for a few minutes. If you don't finalize the payment through WeChat in that time it will be canceled and you can proceed with a different…
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Sorry about that. Should be less bad now with newlines.
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Sorry about that. You're right, they're the same. This looks like a side effect of you having registered and added your emails so long ago. Try again now.
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Try again now.
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Sorry about that. Try again now.
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It looks like you're syncing with a different Zotero account than you're logged in with here (and purchased storage under). Could you email storage@zotero.org from the email on this account and link to this thread. You can check what Zotero usernam…
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Yes. https://www.zotero.org/support/system_requirements The download page should offer you the correct download, but if it doesn't detect your system as Linux you can find the appropriate download under "Other Versions"
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No one else can modify the owner's role. Storage for the group is drawn against their quota. Only the owner can delete the group or transfer ownership to another member.
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Yesterday, you were eventually blocked temporarily because there were too many logins to your account. You have had several successful logins today, and only a single failed captcha. In that case, it was reported that it had timed out or was a dupl…
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You need to add a different email address in your email settings. Once you've verified that, you'll be able to set it as the primary email. https://www.zotero.org/settings/email
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You have space available for your own library, but the group library you're a member of is at its capacity. You purchased storage under this account, but the group is owned by a different Zotero account. The owner of the group can transfer it to yo…
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It looks like it's just zotpress that's generating invalid JSON for the second request, by not properly escaping the quotes that are returned from Zotero's API. It stops after the 50 items in the first page, and then fails to parse the next JSON r…
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My understanding is that ungoogled chromium does this intentionally, blocking chrome web store extensions, and you need to install a separate extension to re-enable that (or jump through some other hoops to install extension files directly, but that…
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You're syncing with a different Zotero account than you're logged in to the website with. You can check what username your Zotero app is set up to sync with from the sync preferences. https://www.zotero.org/support/preferences/sync Email storage@…
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You're syncing with a different Zotero account than you're logged in to the website with. You can check what username your Zotero app is set up to sync with from the sync preferences. https://www.zotero.org/support/preferences/sync If you log in …
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Can you try again now. And if you're still having issues, try with any browser extensions temporarily disabled?
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It will extend it to 2 years.
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Nothing has changed with these. You'll receive a very simple emailed receipt from our payment provider (Stripe) when the payment is successfully completed. You can access a more detailed receipt/paid invoice from your storage settings. There is a li…
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Your university email only provides unlimited storage if they have a subscription to provide that. Your university does not currently have a Zotero Institution subscription that provides storage for all users there. Since you have the email address…
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They should immediately appear in the invitations box once you've sent that invitation. If they are still there, it means they have not yet accepted the invitation. They would need to click through, possible log in to their Zotero account, then acc…
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After a purchase goes through you can find a detailed receipt/paid invoice in your storage settings https://www.zotero.org/settings/storage (View Receipts)
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Payments are generally processed immediately, but some payment methods may require confirmation on your bank's site or payment app. If your storage settings do not show that a payment is still processing, or that you can view your receipt (there w…
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You can email storage@zotero.org for more details, but generally this just means the charge is being declined by your bank for some reason. The payment details may have been entered wrong, the card expired, or you may need to let the bank know it's…
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If you start a payment, but don't complete the authorization through your bank website or payment app, it may be left pending. This will automatically clear in a few minutes.
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As far as I can see, Proton does not support plugins in their document editor.
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We still need to provide better errors for changing usernames the way we do for registering, but the requirements for usernames is the same as when you registered. They can't currently contain spaces.