Upgrade Storagefcheslack
About
- Username
- fcheslack
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- Member, Administrator
Comments
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Nothing has changed with these. You'll receive a very simple emailed receipt from our payment provider (Stripe) when the payment is successfully completed. You can access a more detailed receipt/paid invoice from your storage settings. There is a li…
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Your university email only provides unlimited storage if they have a subscription to provide that. Your university does not currently have a Zotero Institution subscription that provides storage for all users there. Since you have the email address…
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They should immediately appear in the invitations box once you've sent that invitation. If they are still there, it means they have not yet accepted the invitation. They would need to click through, possible log in to their Zotero account, then acc…
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After a purchase goes through you can find a detailed receipt/paid invoice in your storage settings https://www.zotero.org/settings/storage (View Receipts)
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Payments are generally processed immediately, but some payment methods may require confirmation on your bank's site or payment app. If your storage settings do not show that a payment is still processing, or that you can view your receipt (there w…
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You can email storage@zotero.org for more details, but generally this just means the charge is being declined by your bank for some reason. The payment details may have been entered wrong, the card expired, or you may need to let the bank know it's…
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If you start a payment, but don't complete the authorization through your bank website or payment app, it may be left pending. This will automatically clear in a few minutes.
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As far as I can see, Proton does not support plugins in their document editor.
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We still need to provide better errors for changing usernames the way we do for registering, but the requirements for usernames is the same as when you registered. They can't currently contain spaces.
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You can purchase additional Zotero storage space directly from your storage settings by choosing the storage plan you need. https://www.zotero.org/settings/storage Unfortunately we're not able to support some of the most popular payment methods fo…
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I can reproduce this by disabling sync first. If you choose from the right-click menu to sync the library do you get a notice that you are no longer a member of the group, with an option to delete it?
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Your unlimited storage is available. It can take a minute to update after you verify your email.
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Also, if these are items that you've already dragged from the library with attachments, you would need to delete them and drag again in order to get the attachment to come along with the parent.
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You need to change the library settings to allow file editing by members or admins. This defaulted to no file storage because the group was originally Public Open.
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You can't have file sharing for a Public Open Zotero group. It needs to be Public Closed, or Private. https://www.zotero.org/support/groups#group_types
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If you don't have permission to add files to the group library the option won't be available. This may be because all files are disabled for the group (if it is a Public Open group this is always the case), or you have a role in the group such as "…
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Click on the name of the group on https://www.zotero.org/groups/ There is a "Leave" button on the right side of the group's page.
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On the right side there are icons for each section of the item details including notes. You can right-click on one and "Pin" it so that it will be automatically scrolled to when you move between items.
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Did you check if you have that group library set to not sync in your sync preferences? (Preferences > Sync > Choose Libraries) If it is set to not sync there, it will not sync on either the auto-sync or explicit client sync, but it will if yo…
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The invitation was either declined or canceled so that the previous link is no longer valid. They would need to invite you again from their group's settings so you would get a new valid invitation. When there is a pending invitation to a group, yo…
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For the sync issue: you've added a file that's over 4GB to Zotero, which currently isn't supported for syncing. It should be telling you if you click on the sync error icon: Files above 4 GB are not currently supported You can paste TMYLD5A8 into t…
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That's the "Info" section (the first section of the item details with the main metadata for the item).
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No, this is currently only an option for the EU and only if specifically choosing it. All prices and charges are otherwise USD. Unless your bank normally processes charges in USD, it will be automatically converted by either your bank or our paymen…
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It means what it says. There was an error when trying to create the invitation and send it to the user. This would generally be because it was not an email address or a valid username.
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If the users can't receive emails, or they are delayed, they can still join the group if they have registered their Zotero account and verified the email address (the same one you send the invite to). The invitation will appear on their groups page…
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As I mentioned, you don't have any Zotero application set up to sync with the account you're posting from. If you have Zotero running on your computer, you can check if it's set up to sync with an account in the sync preferences. If it is, let us k…
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https://www.zotero.org/support/kb/changes_not_syncing If looks like you have at least some syncing beyond the free storage that has completed.
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Your browser (presumably via an ad blocking or other content filtering extension) is removing the main part of the download page. You can download using a different browser, or disable all such extensions and restart Safari. If you do that and the …
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If you hover your mouse over the title in the right panel, you should see a minus button appear to move the attachment to the trash. Alternatively you can expand the item in the middle panel by clicking the '>' to the left of the title. Then you…
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It looks like you've now succeeded. All of the failed attempts were because the chosen name was already in use. We'll make the error message clearer.