Upgrade Storagefcheslack
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- fcheslack
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To set up the Zotero Desktop application to get the data you already entered in the web library, you just need to set up syncing with the account you've been using. Open the sync pane of the Zotero preferences and enter your login information. http…
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Your understanding is correct, but the group owner is out of storage. They should make sure they're logged in to the correct account when checking. They should see the group included in the storage usage in their storage settings. https://www.zotero…
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https://www.zotero.org/support/kb/changes_not_syncing
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https://www.zotero.org/support/kb/connector_zotero_unavailable
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If you just did this, you should be able to restore a deleted collection from one of the automatic backups. Note the specific instructions for restoring collections. (Also note that the items are most likely still in your library root, even though …
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https://www.zotero.org/support/kb/changes_not_syncing
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This is planned for the near future.
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https://www.zotero.org/support/kb/importing_standardized_formats
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I'm afraid that subscription was not renewed last year and has been disabled.
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The Zotero account that purchased the Lab subscription will have a link at the top of their storage settings to "Manage Storage for " You'll add the email addresses that should be included there. If any users registered with a different email addr…
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https://www.zotero.org/support/kb/changes_not_syncing
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For reference, the 1970 date would be from a value of 0 for a unix timestamp.
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Currently Zotero Lab subscriptions only renew for a full additional year with the new number of users. If you're not ready to do that, email us at storage@zotero.org with the details and we can invoice you for only the new users.
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All storage for a group library comes from the group owner's storage. You purchased storage under the account you're posting from, but it does not own your groups. If you meant to upgrade storage for usage with group libraries, the current group ow…
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You can update your email in your account settings. https://www.zotero.org/settings/account
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Do you get an error even loading your storage used when you go to your storage settings, or just when you try to purchase? I don't see any issues with loading your storage data. If it's only after trying to purchase, this is generally a problem f…
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Sorry, I think this is a case of an error message that should be clearer. From your storage, you shouldn't see that for your personal library or groups you own, so this would have been in a group you don't own. The owner of the group would need t…
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Sorry about that. The account was flagged by our automated systems. It's been restored.
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Sorry about that. You should be able to access that again.
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For a purchase made via the normal checkout process from your storage settings, you can always access a receipt for the most recent transaction linked from your storage settings. https://www.zotero.org/settings/storage (View Payment Receipt)
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It looks like this would be the web library. We just rolled out the new note editor on it and it looks like the layout at the smallest sizes needs some tweaking.
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https://www.zotero.org/support/kb/files_not_syncing You're currently at your file storage quota. You should be getting an error indicating this when you sync and it attempts to upload new files (metadata for the items will continue to sync).
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Thanks for reporting. This is something else that broke due to blocking an endpoint that was being abused. We'll see what we can do.
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Is that the link or the main download button? The link should show that in the "Other platforms" section, which is for getting a build that isn't for the computer you're on (or at least what we think you need for the computer you're on). The main bu…
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If someone has lost or missed an emailed invitation, but they register a Zotero account using the same email that was invited, they will also see the invitation on their groups page. https://www.zotero.org/groups
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You should be able to add it now. We were actually filtering all links from the profile bios despite having it enabled on the editor.
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Why doesn't it make sense that the shorter description would be able to fit the extra links? Note that the limit includes the html tags from the links and any other markup.
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Actually it seems likely that you're hitting the length limit if you're adding more to the current description, but you should be getting an error if you are.
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Are you getting an error, or is it just not saving? This is in addition to the link already included in the description?
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They were. You should see them now.