Upgrade Storagefcheslack
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- fcheslack
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Comments
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You'll get an emailed receipt from our payment processor any time a charge is made, and you can check the most recent charge for your account using the "View Payment Receipt" link at the top of your storage settings page. storage@zotero.org is also…
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When you switch your subscription level, you're only charged immediately if your plan is about to expire. Otherwise, the left over value from your previous plan is applied as time to your new plan (so if you had $10 left over from your old plan you'…
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Make sure you've emptied your trash in the Zotero client, and then synced.
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https://www.zotero.org/support/kb/ssl_certificate_error
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Either the group owner's profile or the group description was flagged as potential spam and was hidden until it could be reviewed. It should be visible to everyone now and similar edits won't be flagged.
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You can check your file storage usage for your account at https://www.zotero.org/settings/storage If you're at capacity, not all files would have been on the Zotero servers, so they wouldn't be available on your new install. In that case you would n…
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How did you move your data from your old windows installation to your new one?
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https://www.zotero.org/support/kb/multiple_profiles
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No, it just needs to be added to your account and verified (by clicking a link in an email).
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https://www.zotero.org/support/kb/ssl_certificate_error
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Thanks for reporting, this should be fixed now.
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You're a member of 2 MCHR groups, one of which you don't own, and is the one you'd be getting an alert about.
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You're in one group that you don't own (though it has the same name other than capitalization as one that you do own).
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The default is to use your system default, but if that's not getting you the application you want, you can set it explicitly in Preferences > General > "Open PDFs using"
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Linked files are not synced. https://www.zotero.org/support/attaching_files#file_copies_and_links
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That's correct. There is no extra integration step with the institution.
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@sherineconyers response is the same. Email storage@zotero.org with the details
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https://www.zotero.org/support/kb/ssl_certificate_error
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You need to drag the items onto a tag in the Tag Selector (https://www.zotero.org/support/collections_and_tags#the_tag_selector) which appears on the left side, below collections/groups. If you don't see it, it's probably collapsed and you can open …
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I can reproduce this. It looks like it's an issue with tinymce's paste plugin https://github.com/tinymce/tinymce/issues/4712 though I'm not sure why that effects copying from the editor.
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Something you added caused your profile to be flagged as possible spam for review. For user profiles that would have remained visible to you, but not showed up for other people or search engines until it was reviewed. I thought that was the case for…
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I believe somebody at your organization should have received it yesterday.
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If you're able to log in the the website (including the forums) you can find and/or update your username as well as your primary email address which can be used to log in to both the client and the website at https://www.zotero.org/settings/account
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Are you getting an error when you attempt to invite people, or are they just not receiving the email? I'll have to check again but I thought we removed strict checking of domains to accommodate new TLDs being added so this wouldn't be a problem.
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Generally they should just be able to join if they've been invited, unless the invitation was revoked or they try to join using a different account. If they've applied to join the group, depending on your notification settings you should have gotte…
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If you only need storage for one group library, only the owner needs to purchase an individual storage subscription. All storage for items in a group library counts against the owner's storage quota. If you want to buy storage for multiple users at…
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This was happening for certain situations giving an unclear error when the email you were trying to register with was already associated with a different account. That should generally give the correct error now, but it's possible there are still ed…
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In the items list (middle panel in the 3 panel layout), right-click -> Duplicate Item
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You should be able to add a new address to your account at https://www.zotero.org/settings/account verify that address, then make it your primary email address (and delete the one that doesn't exist)
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You can tell Zotero to re-run detection on the page by firing a 'ZoteroItemUpdated' event. https://www.zotero.org/support/dev/exposing_metadata#force_zotero_to_refresh_metadata