Inabilty to create a new account in Zotero

elisa.rubino
Hello,
I want to create a new account in Zotero, but when I fill in the form and click on Register, it appears this message "Error processing registration".

If I click again on the Register button it appears a new error message "Failed verifying recaptcha".

I used both Firefox and Chrome.
Can you help me?

Thank you!
elisa
  • fcheslack
    This was happening for certain situations giving an unclear error when the email you were trying to register with was already associated with a different account. That should generally give the correct error now, but it's possible there are still edge cases we missed. Can you email registration@zotero.org with the username and email address you're trying to register?
  • elisa.rubino
    Yes, you are right!
    I add the email as a second email address in another account.
    I deleted the email from there and everything worked right!

    Thank you
    elisa
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