communicating with Zotero [from Word/OO]
Help me please, I downloaded Zotero MS Word plug in and now it stopped working. When I try to import my citations on my Word document, all I get is an error message saying: AN ERROR HAS OCCURRED COMMUNICATING WITH ZOTERO. PLEASE ENSURE FIREFOX IS OPEN AND TRY AGAIN. It was working fine before, but now it stopped. I tried erasing and re-installing the plug in, but I still get the same error. Does anyone have a solution? :(
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To confirm your version number, click on the "cog" or "wheel" icon in the top row of the Zotero window. Then click "About Zotero." At the top you will see the version number.
Oh, btw, are on a PC or a Mac?
Error message: AN ERROR HAS OCCURRED COMMUNICATING WITH ZOTERO. PLEASE ENSURE FIREFOX IS OPEN AND TRY AGAIN
1. Erased Zotero toolbar from MS Word
2. Uninstalled and reinstalled Zotero add-on version 1.0.1
3. Erased Zoter folder from Mozilla folder
4. Reinstalled MS Word plug in
Actual result:
Same error message
If that doesn't help, I think I'm out of suggestions...You'll need to wait for help from someone more knowledgeable of the inner workings of Zotero.
You might want try if you haven't already. :)
Are you facing an urgent deadline?
Hopefully someone will be along shortly.
If it's any consolation...I feel your Pain!!!
Did you try Report Errors after a communication error, as arggem suggested?
When I try to get my citations, stored at Zotero, to my Word 2003 document, I get a "communication error" with Zotero. It asks me to keep the Firefox open. But it is already open. So far I did the following steps:
Error message: AN ERROR HAS OCCURRED COMMUNICATING WITH ZOTERO. PLEASE ENSURE FIREFOX IS OPEN AND TRY AGAIN
1. Erased Zotero toolbar from MS Word
2. Uninstalled and reinstalled Zotero add-on version 1.0.1
3. Erased Zoter folder from Mozilla folder (where my old stored documents used to be)
4. Reinstalled MS Word plug in
Actual result:
Same error message
P.S.: I tried installing Zotero plus its MS plug in again and I still get the same message. I don't understand what happened. It was working fine before.
What do you mean by the view option? What did it show you when it worked?
Are you using an English version of Zotero, or a different language?
Also, you said you "Erased Zoter folder from Mozilla folder (where my old stored documents used to be)"...
Did you restore that folder? If not, you have deleted all of your references and documents that were stored there. If that's the case, nothing will show up in the middle column. Is that what you mean by "no view option"?