Upgrade Storagecommunicating with Zotero [from Word/OO]
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Very frustrating. I've started using neooffice in the meantime, which works fine. But I'm not thrilled about the fact that (I assume) the citations made in Neooffice will be screwy if or when I go back to word.
I'd be grateful for any help or advice.
There are really two parts to the installation: Firstly, installing the browser plugin via the ‘Download’ link on the home page (http://www.zotero.org/), secondly, installing the document template (http://www.zotero.org/documentation/microsoft_word_integration)
The communication error is most likely a result of having an unsupported and/or out of date browser – in my case, Firefox 0.8 instead of the required version 2.0 or later. Browser version can typically be determined through the ‘help’->’about’ menus; the earliest browser versions supported by Zotero listed via the home page given above.
Essentially, I’d recommend to all experiencing this problem to:
(i) Download latest browser of choice supported by Zotero
(ii) Uninstall existing browser, replacing with that browser downloaded in (i)
(iii) Install the Zotero plugin & document template.
As an aside, the browser plugin installation process ‘appears’ to complete successfully with the older browsers…
I have only experienced the Windows setup, but I suspect the same applies to Mac users.
I was switching different styles of citation to see how they look on my document and I started to get the problem. I tried all the suggestions above but nothing seems to work. I have a paper due soon and this is a disaster for me. I hope someone can get back to me ASAP.
I want to use zotero for my dissertation so a more stability is highly desired!
HEEELP!!!
I will say that one of the times that I reinstalled word, it somehow worked again for about an hour. But the error message began appearing again, and it hasn't gone away.
Perhaps it's a glitch in my version of word (for mac), but it looks to me like the problem is bigger than my computer alone.
I would be VERY grateful for a solution to this. Perhaps the next update of zotero or of the word plugin will solve the problem. When might those be coming out?
I wish you luck Cantabrian.
I suddenly started to encounter the same issue, but unfortunately, typing a few words did not help. Have you come to target it more precisely?
cheers,
Marc
However I must point that the error message "communication error" was rather misleading.
I'm also eagerly waiting for the online storage that shall solve my main synch issue!
Cheers,
Marc
I'm running Firefox 2.0.0.11 with Zotero 1.0.2 & Word plug in 10.0b2 on Mac OS 10.3.9.
When I insert a reference in a Word document, I get a Word window that says
"Zotero - Updating
This citation no longer exists in the Zotero database. Delete it?"
If I respond "no," not to delete it, then the reference seems to be placed correctly in the document.
I've tried inserting various references, put into my Zotero database on various dates, with the same result.
I get the same Word window when I try to insert a bibliography. Again, if I respond "no" don't delete, then the bibliography is inserted correctly into the Word document.
I've restarted both Word & Firefox; same thing happens after those restarts.
Thanks - I'm really appreciating Zotero.
626640728
1449297488
1531898910
latest zotero & firefox installs
windows xp
word 2003 english
I had all the latest downloads, then 1/2 through my work today (which of course is due tomorrow) i got the zotero couldn't communicate error. I uninstall ed closed down restarted everything 2x, once reinstalling using the plug in installer, once copying the plug in from the download directly into the word\startup folder.
I believe i updated last week when the update came out(my browser auto checks and i have been working in zotero every day for a few weeks) but have not had a problem until a few hrs ago. although i have noticed in hanging recently, but that could be another issue.
this version of the document was opened on a mac, via email, then downloaded via email back on my pc today. I check with the pre email version, and that version seems to have no problems with zotero. unfortuneatly i have almost 12hrs worth of work in the new version. As it is a chapter going under review, there will be many more edits to make, so i hope we can get zotero to work smoothly on it again.
thanks for any assistance
stacy
1. hanging, zotero is hanging for 20-40 seconds with each action
2. no communication with ucb library, the icon for a book or journal article appears at the end of the url bar, and a red box shows up in the right section of the zotero screne, however no record is down loaded.- google books works fine however.
thanks!
At first I thought this was due to spyware but I ran the scan and I could find nothing. The other programs are fine too.
The problem is specific to the Word file I was working on. I opened a couple of other Word files, & Zotero worked fine with them. However, the file that has the problem is the master document for a project. Copying and pasting the contents of that document into a new file doesn't help -- the new file has the same problem.
Dan, any ideas about what to do?
Thanks very much
Report ID: 1950391608
This all happend regardless of firewall, antivirus...
Thanks for any suggestions.
If you are able to find a problematic citation, you should also send that document excerpt to support@zot....org so we can take a look at it.
Hope that helps.
I had the same problem as miluska who began this thread. Namely, after updating Zotero and then updating the Word plugin, I could no long use Zotero in Word. I only got the error message about "problem communicating with Zotero". I read the thread and created a new Firefox profile, reinstalled Zotero on that profile as Dan suggested to miluska some time back, and this finally allowed me to insert new citations into my document with Zotero.
Having fixed this problem I have a new problem which has been mentioned in this thread. Namely, All of my older citations (pre-New Firefox profile) bring up a message: "This citation no longer exists in the Zotero database. Delete it?" I say "No" and everything seems to be OK, but getting this message for every citation, every time I add, update, or edit citations in a growing dissertation is obviously not going to work.
I have exported my older library and imported it into my new Zotero installation. I've closed and re-opened programs, rebooted and so on with no changes.
Perhaps the coming update will fix this... I very much welcome any suggestions. Thanks.
In your original profile, first make sure Zotero's translators are up-to-date by going to the Zotero prefs and clicking Update Now on the General pane. (This should only be necessary after an upgrade to 1.0.2 and before a daily auto-update.) Then, if you're able to insert citations into a new Word document, follow the steps in my previous post to isolate any problematic citations in your existing documents.
Alternatively, there's now code on the dev branch that may repair existing documents. We'd appreciate feedback from anyone running a dev build who can test existing documents currently exhibiting the communication error.
Please note that dev builds are not intended for general use, so please test only if you know what you're doing and have backups of your Zotero database and existing documents. We'll be releasing 1.0.3 from this branch within a day or two.
To everyone else, thanks for the patience. The word processor plugins are still in beta, but we're hoping to be able to declare them as stable in the near future.
I still get the same error message.
How can I revert back to the normal zotero if the one I'm using is a development version?
If you still get it in existing documents with the latest dev version, can you 1) send in an error report via Report Errors (under Zotero's Actions menu) if it's activated (non-gray) after you get the communication error and post the Report ID here and 2) follow the steps I outlined two posts ago and send us an excerpt from a document that triggers the error?
Melani
Following the 1.0.3 update, Firefox and OpenOffice was seizing up. After removing Zotero and the extensions, and importing my backed up library it works fine on new documents. However, it's now saying that the citation no longer exists on older documents with more citations than I'd prefer to have to manually replace.
If Zotero works fine with new documents, the only thing to do is to follow the steps I outlined a few posts ago and isolate a problematic citation in your document and send it to us at support@zot....org.
Same problem, including with new documents but a few caveats.
I'm using Word 2007, Windows XP, Firefox 2.0.0.12, Zotero 1.0.3 and plug-in downloaded 2/4/2008.
I have found that I can insert citations with no problem when I don't insert a page number into the insert citation dialog box. When I do insert a page number, that's when I get the communication error.
So I can insert a citation, open up the editor, and manually insert my page number and that seems to work fine for sources where I have this problem.
Also, I find that with some sources I can insert page numbers the proper way. At first I thought the trouble was with sources I imported from EndNote but this does not seem to be the case--it happens with freshly imported sources from the web. At this point, with just a few tries, it seems that it may depend on the repository. LOC sources do not work, EBSCO sources do.
Will citations continue to be linked to ids? That seems a little scary to me.
Can you export one of the references that triggers the error in a new document and send the RDF file to support@zot....org? No.