If you're talking about the message from the Google Docs plugin that says another user is editing the document, you should be able to override that. And that message doesn't exist in Word at all, so I

If you're sure it's not that, try disabling all your browser extensions (particularly Google Docs Offline) and reload Google Docs, and then try again.

Zotero keeps showing this message, anytime I wannt to add/edit a citation or do anything with zotero on google docs. I can see the red progress bar but nothing is progressing, no matter how long i wai

Ah ha! It's fixed! The issue was I had another google docs open on a different safari browser window. Thanks!

I have uninstalled Zotero, reinstalled it. Same problem. I have signed out of Google Docs and signed back in. Same problem. The only extension I have enabled in Google Docs is Zotero.

You shouldn't be sent to a Zotero webpage when using Google Docs integration — that doesn't use your Zotero credentials in any way. Do you mean that you're clicking the save button?

When I click on 'Zotero' connector in Google Docs, and click Add/Edit Citation (with Zotero app open and running in the background), the red search bar remains red and I can't type anything into the b

I set it up to work with another author in Google Docs but I just switched to Word as I cannot dedicate further time to this. Thank you for the advice; Zotero in Word is currently working.

@amanda.grunwald Sorry, this may be a known issue with Google Docs that we are unable to reproduce. You should completely remove the bibliography (and all its copies) from your document, then attempt

Just to note, we created a much faster version of Google Docs integration over a year ago, but we haven't been able to release it due to a bug in Google Docs that they haven't yet fixed. Until we're a

You should use Google Docs version history to revert to the version from before the problem occurred and make a copy of that document (File → Make a copy). Then disable any other browser extensions be

My "add/edit citation" stopped working at some point and kept loading. I tried exiting Google docs, exiting Zotero and nothing worked. Every time I then tried to link it stalled and kept loading. Then

Are you using Safari? There's an issue that's breaking Google Docs authentication for some people in Safari, so if you're having trouble you should try with another browser.

If you're sure it's not that, try disabling all your browser extensions (particularly Google Docs Offline) and reload Google Docs, and then try again.

I installed Zotero to use with Google Docs. It allows me to press 'Add/edit citation' but then a red bar shows up that I cannot type into. I use the same email to sign up for Google Docs and for my Zo

How do I fix this? I've been using it on Google Docs only, which is why I haven't noticed this before.

Sorry for taking a while to respond. In case you need to use Google Docs it works fine with Chrome or Firefox, but we are trying to find a reason why it doesn't work for some people using Safari. Are

Disable your other browser extensions (particularly Google Docs Offline), reload Google Docs, and try again.

I'm using Zotero with Google Docs. Some of the cites show "updating" on blue in the footnote, it says that there's a problem with Docks "backend".

This can happen if the Google Docs servers are temporarily unavailable. Assuming someone else isn't actually using the document, you should be able to override the lock from that dialog box.