Upgrade Storagedstillman
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Zotero doesn’t have anything to do with assigning citation keys. If you’re referring to Better BibTeX, you’ll need to ask the BBT developer for help on GitHub.
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Can you email the PDF to support@zotero.org with a link to this thread?
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What browser? Can you provide a Report ID from the Zotero Connector after reproducing the problem.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. Whatever the problem, restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily…
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Sorry, we can’t help you if you’ve made manual changes to the database.
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From a specific PDF or any PDF?
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Make sure you're running Zotero Connector 5.0.209, reload Google Docs, and try again. If you're still having trouble, see Troubleshooting Errors in Word Processor Documents.
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Does this happen in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?
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Make sure you're running Zotero Connector 5.0.209 and reload Google Docs.
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How large is the document, and how long have you waited? Does it work in a new, empty document?
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If your concern is solely files and not the associated library data, you can use linked files for some files, either with the built-in options or via plugins that automate that. Linked files don't sync, so they would never be on Zotero servers. If …
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What Word version? Does this happen in a new, empty document?
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But if it's about the above sync error that I've excerpted, you used some plugin or AI tool that created a collection with an invalid key that can't sync. You'll need to contact the tool developer and ask them to fix it and to fix your database, or …
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@TaraSpence: The message actually just means what it says — you're triggering Add/Edit Citation twice, so the second time you click it (in this case 10 seconds after the first), the first process is still running. How large is the document where yo…
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Does it work in Troubleshooting Mode (-safe at the command line)?
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You can try starting from the command line: https://www.zotero.org/support/debug_output#logging_to_a_terminal_window
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The last Zotero update was on May 22, so this would have to be something that changed on your system. We haven't received other reports of this.
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Your complaint is that we didn't charge you more? The point of this system is that you can switch between plans at any time as your storage needs change or you realize you need more storage than you originally signed up for. Otherwise, if you reali…
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https://www.zotero.org/support/kb/data_directory_in_cloud_storage_folder
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See Changes Not Syncing.
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We always need an example URL for problems with saving. This isn't customizable — the data you get depends entirely on where you're saving from. See https://www.zotero.org/support/translators for more details.
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We always need an example URL for problems with saving.
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This would be a problem with your internet connection. It's just a connection to Amazon cloud storage in the U.S. With normal latency from China, a PDF wouldn't take 5 minutes. But note that you're getting a WebDAV error too. Can you provide a Debu…
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Hmm, I'm still not sure where you're seeing that. I can find some ancient, auto-generated entry in the Microsoft Entra App Gallery that's probably 15 years old: https://s3.amazonaws.com/zotero.org/images/forums/u6/30m19br7ht3dj1ghpwkm.png In any ca…
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That wouldn't work if the citations were really flattened, though. It's possible the Word setting for field code shading was changed.
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Email support@zotero.org with details.
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@vallentgoed: We're looking into that, but note that you should almost never edit citations manually, and certainly not for narrative citations. Customize the citation properly and use Omit Author. See "Narrative Citations with Omit Author” there.
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Crash as in there's an error shown in Zotero or as in the Zotero app closes completely?
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I'd guess that it's trying to open off-screen. (Do you sometimes use multiple monitors?) You can try closing Zotero, going to your Zotero profile folder, and deleting the xulstore.json file, and then restarting Zotero.
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Yes, you can send a video to support@zotero.org with a link to this thread. (We'll respond here.)