Problem with adding new content after purchasing a new plan

WiktoriaSss · 2026-07-14T18:05:55+00:00

I've purchased the 20$ plan yesterday, and since i've been trying to add new articles to Zotero but when I click the Zotero Connector for Chrome and choose an article to save, it says it's saving but the article is not showing up in the dialog window as it always does, and it doesn't appear in the Zotero app.

I've tried updating the app and reinstalling the Connector but it doesn't help.

Please help.

Best regards

dstillman · 2026-07-14T18:06:06+00:00

Can you provide some screenshots that show what you're seeing?

WiktoriaSss · 2026-07-14T18:09:03+00:00

https://s3.amazonaws.com/zotero.org/images/forums/u16162771/fnlu2uq4rcgts5kc0dp0.jpg
https://s3.amazonaws.com/zotero.org/images/forums/u16162771/himaje5mtc6h050gmd16.jpg

and it just stays like that and nothing is added

dstillman · 2026-07-14T18:10:47+00:00

On Google Docs this would just be site access limits. Click through to the publication page and save from there.

WiktoriaSss · 2026-07-14T18:13:18+00:00

thank you, it worked. But will this be like that forever from Google Scholar, or can I somehow change the limit?

dstillman · 2026-07-14T18:15:00+00:00

Depends entirely on how Google decides to rate limit. It can happen if you tried to save a bunch of items at once, in which case waiting a bit should help, or even based on your geographical location.

WiktoriaSss · 2026-07-14T18:15:45+00:00

Thank you, have a nice day!