Upgrade Storagefcheslack
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- fcheslack
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Comments
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Thanks for reporting. This should be working again.
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You already disabled automatic renewal a few days ago. Re-enabling automatic renewal requires entering new payment details.
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This seems to be an intermittent issue when Zotero servers are under high load. We're looking into it further.
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https://www.zotero.org/support/kb/changes_not_syncing
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All Zotero storage for a group is drawn from the group owner's storage quota. You're in one group (riskmanagement) that you don't own. The sync error should indicate this is the library causing the error. If the group should be drawing from your st…
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It looks like the address is already associated with a Zotero account. You can reset the password from https://www.zotero.org/user/lostpassword
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If you make the group Public, Closed (requires members to apply or be invited) and make the library public, then non-members will be able to view the library but will not have access to attachments. Non-members never have access to attached files in…
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You're aware of tags, but are you aware they can be colorful? https://www.zotero.org/support/collections_and_tags#colored_tags
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https://www.zotero.org/support/kb/changes_not_syncing
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It can take a minute for changes to storage usage to be reflected in your settings.
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Can you email storage@zotero.org with the details?
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There are no separate accounts for an Institution subscription, so they won't need to transfer anything. The user can add their institutional email address to their Zotero account from the account settings (https://www.zotero.org/settings/account) …
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You can replace a covered user with a different user at any time. You would not need to make any additional purchase.
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If this is not a temporary issue that resolves itself, it's generally an issue with the bank not processing the payment. You can email storage@zotero.org to get more details.
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Make sure you've set up syncing in your Zotero application, and that you're using the same account in both places. You can check which account you set up Zotero to sync with from the sync preferences https://www.zotero.org/support/preferences/sync …
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If you mean the username/email and password were automatically entered into the form when you went to the login page (https://www.zotero.org/user/login/), that's not something zotero.org does. If it's not being saved directly in the browser it could…
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That would be correct, but your school doesn't currently have a Zotero subscription. I think you may actually be looking at a guide from a different but very similarly named school.
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Public Open groups (where anyone can join without invitation/confirmation) do not allow files to be added at all. You can have a Public Closed group (members must be invited or accepted in order to join) with file attachments. Those files will only…
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Do you know if the links in their mail are going through any kind of redirect service as institutions often add? I don't think we've had any other reports of this happening generally, and it looks like a couple of users have been able to successful…
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Items added to a group library remain unless they are explicitly deleted. They will not be deleted because a user leaves the group or deletes their Zotero account.
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System defaults in Linux are complicated and can be set in a lot of different ways for different Linux flavors https://www.zotero.org/support/kb/file_handling_issues#pdfs_opening_in_wrong_application_on_linux_systems but you can also now set the a…
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There are 2 pending invitations for your group from today that have not yet been accepted. The users need to accept the invitations to join the group before they can view it. They can do this using the link they were emailed, or if they are logged …
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You can delete your account at any time using the link to "Permanently Delete Account" at the bottom of your account settings (https://www.zotero.org/settings/account)
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Are you still seeing this? It doesn't look like you should have any storage quota problems now, but it can sometimes take a few minutes for quota changes to be reflected everywhere.
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Yes, they will still be able to accept the invitation either way, but if you already know the email address or username they use for Zotero, inviting them with that will be easier as it will also show up for them as long as they're logged in on zote…
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You can downgrade at any time just by selecting the new storage level as long as your current usage is within the new limit, however it will credit your subscription with extra time rather than issuing a partial refund.
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Sorry about that. The link should be working again now.
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It doesn't look like you're syncing with the account you're posting from. You can check what account you're syncing with from the sync preferences (https://www.zotero.org/support/preferences/sync)
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Thanks for pointing this out. Emails would still be sent out, but unfortunately those don't always reliably make it to an inbox. Invitations will now be associated with your Zotero account if they go to a verified secondary email address as well a…
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https://www.zotero.org/support/kb/file_handling_issues#pdfs_opening_in_wrong_application_on_linux_systems