communicating with Zotero [from Word/OO]
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Still no joy.
Have now taken to pulling the information from Zotero across to a neutral doc, resizing it, and sticking it in the footnote. Not ideal, but will get me through my mphil. After that I will give the problem a bit more thought.
In the meantime, have you any more suggestions as to how i might actually resolve it?
If you can wait, there's a replacement for the plugin that should be released any time now.
My company lives in the world of total IT lockdown, so running the dubugger from the command line is not possible at all. Is this fixable?
Any advice or other suggestions pleeeease!
Not that it will actually help....
I am running the latest Zotero version and the latest and greatest version of Firefox as well.
Windows 2000 MSOffice 2000 Firefox 301 zotero 107
After using a lot of zotero, suddenly I had the very same problem discussed at the early messages. "Can not comunicate with zotero. Make shure Firefox is open". At the time I was insertig citations and using the word review tool simultaneously. I thought that it was some problem with the plugin becase of the word version! Not only the insert citation was not working but also the refresh and all other buttons were not working. But after I read some the messages posted at this forum, in one of them the user deleted the bibliography file in zotero and it seemed to work fine, although the error message appearantly had nothig to do with it!
So wha what I did was to delete the two bibliography last imported into the library. After that everything worked fine. By coincidence these two bibliography were iported from Google scholar. Later, I found the very same references at PubMed. I did import them and then .... everything still working fine. It seems that some sort of error occurred while importing these last two references from Google Scholar.
The error message does not point toward the real cause of the error althoug!
Best regards to all!
Windows Vista Ultimate
Word 2007
Zotero 1.0.9
plugin zotero 1.0.b3
Steps to reproduce this error:
Open Word.
Create New empty Document.
Insert a citation. (Citation style Harvard)
insert a second citation and Word hungs.
Zotero inserts a new Field on the document "{Citation}" and Word is freezed (bussy cursor icon and unresponsive).
After clicking on the Cancel Button of the Zotero Window there is a popup windows with "An error occurred communicating with Zotero. Please ensure Firefox is open and try again" message.
Debug report number: 1851514510
After changing Citation style to Chicago (without bibliography) insertion of citations turns running.
After changing to Chicago (with bibliography) insertion and bibliography are broken. Insert citation shows the same error.
Insert Bibliography shows: Run time Error 9: Subindex out of range.
Debug report number: 1403888345
I'm using the styles feature on Word, and anytime that I copy-paste a citation from the document into any piece of text that has a "style" heading, caption, etc, the zotero communication with Word will fail. Deleting the citation solves the problem immediately. This applies to any citation pasted.
What happened in between? I had a reconfiguration done of my laptop at my company, where proxy settings were replaced by an automatic configuration script for proxy settings.
Here is what solved the problem in my case.
The advice on this page here.
On Windows XP, open Internet Explorer, go to Tools→Internet Options→Connections→LAN Settings, and disable “Automatically detect settings” and “Use a proxy server for your LAN”. If this fixes the problem, you will need to keep “Automatically detect settings” off and make sure “Bypass proxy server for local addresses” is checked.
The confusing thing is that Firefox allows similar LAN settings for the proxy and one would expect that settings in Firefox are sufficient, when using zotero, a Firefox add-on. But still, I only managed to make the plugin work again by opening Internet Explorer, which I rarely use, set proxy settings manually and mark the option “Bypass proxy server for local addresses”.
I hope this is usuful for at least someone coping with the same problem.
Windows XP 2002,
Firefox 3.0.6.
Zotero 1.0.9.
Word 2007
Zotero-Word-Plugin-Installer-1.0b3
Uninstalled and reinstalled both Zotero and the Word plug-in, nothing. Tried running the debug, but didn't see any console when started Firefox though the Run function. Tried disabling Firewall, and checked out all other suggested solutions. Nothing.
Now works OK with no communication error
I think the error appeared when I inserted a citation with the "Changes->Record" option on. But of course I read the precaution against it only after the trouble had started. Maybe, it would be possible to warn people about turning the option off somewhere before they need the troubleshooting section...
The only way to shut Word down is to kill the Winword.exe process from the taskbar. Is this worth reporting a bug?
Using zotero 1.09
thanks
I have firefox 3.0.7, OpenOffice 2.0, zotero 1.5b2.
I can't upgrade OpenOffice (I'm on a managed system). I upgraded to the beta because I need syncing so badly. Now, I can't get the OpenOffice plugin required for the beta version to work with OOo 2.0. Is this to be expected? If it comes to it I will consider migrating to Word. Anyone have any ideas?
But latter you will have to "forget" the administrator password. ;-)
I'm glad to say (since I work for the Information Systems Division) that our security is rather better than that.
The fact is that upgrading OO isn't a solution for us right now. I'm happy to migrate to word if I have to, but I was interested to know before I do that, whether anyone *knew* of a problem with the setup as we have it.
Jim