Upgrade Storagecommunicating with Zotero [from Word/OO]
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We'll try to get 1.0.4 out soon with the fix.
My Word2000 always collapsed when I clicked on the any of the plug in buttons of Zotero.
Than I tried to start Word by double click on the normal.dot and it works fine.
But when I start Word by using the "usual way"; word is collapsing as soon as I try to use Zotero.
You can even start Word by double click on Zotero.dot and it works, but you will not have your customised settings in word.
It is not a clean way to start word but it might help if you urgently need to submit a document and noting else is working.
Starting with the debug console window involves the same process as starting with the profile manager, just with the -console flag instead of the -ProfileManager flag, so you might want to try those instructions first.
Thanks for your help thus far.
I turned off the firewall, and pressed the Zotero Set doc prefs button. This completely froze Word and required three attempts to kill it with Task Manager. I then reopened Word and tried again. This time I got the message:
This version of the Zotero Word plugin ($INTEGRATION_VERSION) is incompatible with the currently installed version of the Zotero Firefox extension (1.0,3). Please ensure your are using the latest versions of both components.
At one point I had reverted back to 1.0b1, as the other one hadn't worked. So I uninstalled, reinstalled the 1.0b3 version and it now works with the firewall switched off. However, if I switch the firewall back on (Avira Premium Security Suite), and try to insert a citation, the "Citation" field now appears, but the message about an error communicating with Zotero appears again and now there is a load of stuff in the debug window, which I have now sent to support.
American Sociological Association
Chicago Manual of Style (Author-Date)
Chicago Manual of Style (Note with Bibliography)
Chicago Manual of Style (Note without Reference List)
Modern Humanities Research Association (Note without Bibliography)
I've run through the console/debug to turn it on, but since others have reported don't know if it's worth posting to bugfixes the same error.
That seemed to work - though now the text for the option of inserting cites as fields is missing (though the text for inserting as bookmarks still appears). Thanks for the advice.
"this citation no longer exists in the zotero database"
.. it asked me to delete, and I said no. The citation came through OK, but I can't figure out why I'm getting such messages, or if/when they'll ever go away!
Second question: When I go to pick out my citation, I'm noticing that nearly every database entry I have has duplicate records -- is that normal? Did I mess up something on the import from Google Scholar, for instance? This is the first time I've noticed these duplicates.
Thanks.
Same problem as everyone else (running Mac OSX 10.3.9, Firefox 2.0.0.13 (newly updated) MSWord 2004, Zotero 1.0.3, the latter newly installed yesterday). Getting to grips with Zotero, and trying out the Word plug-in on a new, open document, causes Word to hang, as Zotero tries to go to Firefox and eventually throws up the same error as everyone else "Zotero Error. An error occurred communicating with Zotero. Please ensure Firefox is open and try again."
Firefox is open at the time, and reinstalling the zotero.dot plugin makes no difference. This has occurred trying to use the American Political Studies Assoc and Chicago (author-date) styles of citation.
I see the complex suggestions above, but it's not clear if the most recent approach to solving this problem is above, or if its meant as diagnostics?
I'd like to continue using Zotero; is there a work around for this problem?
I have had the communicating with zotero-error message like many others here. It seemed like it all started after I had forgotten to start firefox before inserting a citation. I got an error message, but the message kept popping up after I did start firefox. I tried the strategies discussed here, diabled/enabled the (open office) plugin, uninstalled and deleted it from my computer and reinstalled it, checked for updates until I found out that it works fine with new documents. I tried to track down the corrupted part of my document by copying sections into a new document and pressing the insert bibliography button there. I never had a problem with those cut out sections in a new document. When I go back to my original document after doing this, it suddenly works fine there as well.
The problem is, that I get error messages each morning I when I re-open the document. By now, I have been through numerous cycles of error messages, cutting sections into a new document, inserting the bibliography there and the original document working after that.
While I used to start this copying-pasting at the beginning of the document, I have just tried it with a random section from the end of the document, which equally solves the problem. It seems like merely copying a section - no matter which - into a new document and inserting the bibliography there solves the problem. Also I noticed that, when inserting the bibliography in the new document, my computer shifts to the window with the original document and there seems to be some precessing going on there as well, as the text "flickers" like it does sometimes when clicking the refresh button.
It's not like this is totally unfeasible but it is kind of annoying to have to do this over and over. Isn't there a way to see/edit commands that zotero embeds into a document and delete corrupted ones once and for all? Or might there be a different problem in this case?
I am running open office 2.3.1 and Zotero 1.0.3 on Windows XP...
Sorry, if this should be a know issue, I couldn't find anything on this here. Thanks for any help!
PS: I have just tried to send an error report but I get "invalid response from the repository"