Upgrade Storagedstillman
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- dstillman
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Comments
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No. Again, we use the first-party crash-reporting solution, which is integrated into the Google tools with which we manage and distribute the app. We have no reason to think that Google uses Crashlytics data for advertising purposes. https://fireba…
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If it works in Troubleshooting Mode, and you don't have any plugins installed (which you don't appear to), that would point to some sort of problem with your graphics driver. See if you can update it, and make sure you're running the latest version …
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That's from Migration Assistant? That's certainly incorrect. This isn't a problem in Zotero — your user account just can't write to those files. You need to change the data directory ("Zotero") and all files within it to be owned by your user accou…
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Right, but what computer is that from? You have essentially no data in the online library, so as the page explains, any another computer is totally irrelevant.
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The only issue like this we're aware of is a problem with Cisco Secure Endpoint breaking Zotero. This should be fixed by Cisco within the next month or so, but if this is the problem, your IT department can put in a temporary exception.
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Zotero doesn't yet run on ARM Linux, but it will soon. Beyond that, hard to say.
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What do you mean by that, exactly?
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Can you provide a Report ID?
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6.0.26 You're running a version of Zotero from April 2023. You should install the latest version from the download page and figure out why you haven't received automatic updates in two years.
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when I try to click 'install microsoft add in, it is not highlighted so can't run I'm not sure what you mean by that. It's just a button, and it should never be disabled. Can you provide a Debug ID for trying to install?
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I promise you Zotero didn’t do this. If you email us at support@zotero.org with a link to this thread, we can tell you exactly when this happened and the IP address that did it, but it wasn’t from our end.
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@daniel.r: It's literally a Word setting, as it explains on the page I linked to. There's a global setting, and each individual field can be toggled as well. I'm not sure why you're arguing with me? @tim820: If it's changing on a Word restart, they…
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No, that's a Word setting — it doesn't have anything to do with whether Zotero is running or not. A Zotero citation is a standard Word field, and once Zotero inserts it into the document, Zotero has absolutely no role in the display of that field.
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Yes, sync errors — including quota warnings — show an error icon in the toolbar that you can click on for more info. If you turn off file syncing in the settings (e.g., if you're at your storage quota, don't plan to upgrade, and don't want it to kee…
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Open Terminal via Spotlight, paste this in, press Return, and let us know the result: ls -la ~/Zotero You can x out your username.
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The note editor in the Android app doesn't yet display embedded images in notes. It will in a future update.
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What exactly happens when you open it? Is this on an institutional computer? Are you running any third-party security software?
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Can you provide a screenshot?
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(We only ever want a Report ID and the actual user-facing message you're seeing (e.g., the "Is Zotero running?" message in this case, presumably), not underlying error messages. We'll excerpt relevant errors as necessary.) See https://www.zotero.or…
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Follow the steps carefully and provide the info requested there if you're still having trouble.
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5. From the drop-down list, select "Jabbari, Shahin". But how exactly are you selecting it? And can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?
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That looks like some sort of problem with fonts or font rendering on your computer. Have you used Zotero on this computer before? Does it work in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”)?
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See Changes Not Syncing.
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See Files Not Syncing. Nothing would've disappeared from the online library. It looks like nearly all your recent files are available, but some from before mid-2023, when you added a storage plan, aren't. That just means you never synced those file…
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(Please start new threads for new issues. I've moved this to a new thread.) In the account you're posting from, nothing has been deleted recently, and only a couple items have ever been deleted, so this is some sort of misunderstanding. I'd guess …
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The Android app is in a restricted beta. The iOS app is publicly available in the App Store.
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Why are trying to run a version of Zotero from 2022? You should run Zotero 7. If you really want to use Zotero 6 for some reason, you should run the latest version available from the download page, 6.0.36. 6.0.8 was an early Zotero 6 version from b…
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Zotero didn't delete all your items. You or someone with access to your library (e.g., on a shared computer where you left yourself logged in) did, either by deleting all items manually or running Replace Online Library from an empty library. But y…
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Can you provide exact steps to reproduce that, as well as a Debug ID for doing so? It's working for me.
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An SSL error has occurred and a secure connection to the server cannot be made. Something is wrong with your network connection to Amazon cloud servers. Is this an institutional network?