dstillman
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- dstillman
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Comments
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Can you provide a publicly accessible URL where this happens?
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There may still be a background service from BTT or some other tool you've used getting launched. Note that BTT includes a clipboard manager. We're not aware of any causes here other than something interfering with the clipboard, and, needless to s…
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If it doesn’t happen in a new document, you’ll want to follow the troubleshooting steps through to the end. The last step will by definition isolate the problem.
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It's the primary PDF for the item — its full-text representation. The vast majority of the time, "PDF"/"Full Text"/etc. is sufficient to describe the attachment, and just repeating the metadata that's in the row above is just unnecessary noise that …
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Right, and as explained, that was a bug that caused people to pointlessly run Rename File from Parent Metadata on every new item they added to their library: Prior to Zotero 7, if you manually ran Rename File from Parent Metadata, the attachment tit…
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the list of sources that appears for selection is crazy and has nothing to do with what I have typed Can you provide a screenshot? Make sure you're clicking Add/Edit Citation and getting the red bar, not clicking Add Note and getting the yellow bar…
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[JavaScript Error: "Calling -setData:forType: on NSPasteboardItem with nil `data` for type public.utf8-plain-text. @[setText:field.m:395]" {file: "resource://zotero-macword-integration/messagingGeneric.js" line: 216}]" Do you use any utility softwar…
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I sometimes attach more than one PDF of some kind to an item, such as a review article on the item, a response, etc., all of which might - under your new way of doing this - end up looking like "PDF" or "Full Text" or whatever non-descript value tha…
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Sorry, you don't get to choose who helps you here. If you'd like our help, you'll need to provide the info I asked for: For the Word issue, can you provide a Report ID after it occurs? Does it happen if you select the library tab (not a PDF tab) an…
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No collections or items have been deleted recently in the account you're posting from, but if you weren't fully in sync, you could be missing data after switching accounts and pulling data back down, and there wouldn't be any way to restore that oth…
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https://www.zotero.org/storage
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The answer is still what I said above.
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For problems with a plugin, you'll need to contact the plugin developer.
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You can try the Zotero 8 beta.
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Sorry, downloading of files larger than 2 GB is currently broken. We're looking into a fix, but for now, you'd have to ignore it or delete that attachment in the web library and empty it from the trash. You can paste 4NZNYXIP into the desktop app s…
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We always need an example URL for problems with saving.
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@ananthajithkr: What experience, exactly?
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https://www.zotero.org/support/kb/attachment_title_vs_filename
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That's a filesystem error on whatever F: is. That's entirely outside of Zotero and not something we can help with. You'll need to repair that disk. As an immediate workaround, you can copy the rest of the data directory to that default location on …
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No. That would be a feature request for the Chromium project. Extensions just declare default keyboard shortcuts in the extension manifest. But it's pretty easy just to set it to some impossible-to-type key combination that you would never type acci…
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I'm not totally clear what your complaint is here. If you don't want to use Ctrl-Shift-S for Zotero, you can just set it to any other shortcut key in Window → Extensions → Keyboard Shortcuts (or edge://extensions/shortcuts). What exactly is the iss…
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Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that…
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I have selected the specific items (using CTRL) multiple times now and tried dragging them to the "tag" and have gotten several undesirable results with NO new tags added. Thankfully, I was able to retrieve the items from the accidental trashing!! W…
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For problems with a plugin, you'll need to contact the plugin developer.
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(We always want to know what you did in your own words, since that's how we figure out if there's some sort of misunderstanding. Just copying and pasting from our instructions isn't helpful — we know what our instructions say.) What browsers have y…
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It seems like AdBlock Engine is from "AdBlock for Safari", not AdBlock Plus (which you mentioned) or AdBlock Pro (which is what created the "1. Ads" entry selected in your screenshot). Can you provide a screenshot of the settings window with AdBloc…
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No, as it says in the troubleshooting section, your data won't be affected by a reinstall. For Word, you'd have to say more about what the issue is, but best to do that in a separate thread.
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Not sure what you mean here. Can you say more about what exactly you're trying to do?
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See Changes Not Syncing or Files Not Syncing, depending on whether you're referring to data or files.
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