Sync login failing

Hi all,

I have an old zotero account that I think has been syncing only to my desktop. I want to transition to an internet- based account so I can access my library form multiple computers. I created an account (post having my library on my computer) and I cannot seem to successfully integrate the two. Whenever I attempt to login via my zotero app to my new account to enable syncing, it spits the old "invalid user and password" error, even though I have just reset them and can successfully log in using the same credentials on zotero.org. Any ideas? Ive been banging me head against a wall for a while now and would love any advice or help. Thanks!

M
  • dstillman Zotero Team
    edited October 8, 2026
    Upgrade to the latest version of Zotero. If you have username and password fields in the settings, you're using an outdated version.
  • What does "if you have username and password fields in the settings" mean?
  • dstillman Zotero Team
    edited October 14, 2026
    @dgilleskie: Literally that. If you see text fields for Username and Password in the Sync settings pane in Zotero, you're using an outdated version of Zotero.

    You can also check your Zotero version:

    https://www.zotero.org/support/kb/zotero_version

    If you don't have Zotero 10, you're not running a current version.
Sign In or Register to comment.