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The operation that is making things slow for you is fetching all the citations in the document when citing (this is required for every citation operation because there is no way for Zotero to know if citations have been removed or copied in from som…
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In this situation reinstalling Zotero, Word or the Word plugin will not likely yield any results. Reinstalling Zotero or the Zotero Word plugin will not interfere with you working on your thesis. If possible you can try running Windows in a virtual …
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I am afraid there is limited advise we can give you based on these debug logs. The citing is indeed very slow and while Mac Word is generally much slower than the Windows counterpart (to the extent that fbennett's advice above does produce a signifi…
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If you do not get the "Edit with Zotero" link in Google Docs it means that your citations are effectively unlinked -- not connected to Zotero. I could not say what caused this. You could try looking at the google docs revision history for a version …
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Have you tried restarting Zotero? What about your computer?
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Firefox has a "safe mode" of launching, which we recently found out works with Zotero too. When launching the application hold down the Shift key on your keyboard. As far as I know the safe mode disables graphics and cpu accelerations, as well as an…
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Are you trying to cite a linked file with LibreOffice? That will not work, Zotero can only cite Zotero items. Linked files do not contain the required information to generate a citation
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Do you run any security software? Does anything else on this Mac run considerably slower than normal aside from Zotero? Does Word feel any more sluggish than usually?
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Zotero may have prompted you to disable automatic citation updates if an update at any point took a while. You can see this checkbox in the document preferences. If you have automatic citation updates disabled then the numbering of your citations wi…
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Do you get an error in a new document when inserting citations or only when trying to insert a bibliography? Do you have track changes enabled or any not accepted/rejected suggested changes?
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We have opened a ticket with LibreOffice developers for this, since it is for them, not us, to fix. They have marked it as high importance so hopefully it will be addressed relatively soon.
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Could you produce a Debug ID from Zotero? 1. In the Help menu, go to Debug Output Logging and select Enable. 2. Attempt to insert a citation in a document saved in One Drive. Make sure you do not have any other documents open. 3. Before doing anyth…
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Does it get better after restarting your computer and without any other apps beside Zotero and Word running?
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It seems that you have over 700 citations in this document. Zotero fetches those from the document to be able to select cited items when you open the citation dialog and it takes a while (in the debug log 18s), so you will need to wait for them to s…
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Could you produce a Debug ID from Zotero? 1. In the Help menu, go to Debug Output Logging and select Enable. 2. Edit an old citation where and type in the citation dialog until you see a cited reference appear. Close the citation dialog. 3. Try add…
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Did you at some point remove the items you are citing and re-added them? E.g. by exporting and importing your library? If so, the link between citations in the doc and those items is lost and you will either need to restore your old library or reins…
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Run through the debugging broken documents steps.
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I'm not sure what you are describing. The document preferences dialog only ever appears if no preferences are set or the preferences are corrupt in a document, when performing another operation (i.e. when not explicitly clicking Document Preferences…
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Have you tried restarting your computer? Could you temporarily try running both Word and Zotero as administrator to see if that fixes it?
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Do you get this problem in a new document (with just one citation inserted)?
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Oh, thanks for pointing this out. I had taken a mental note and missed this one by accident.
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Run through the debugging broken documents steps.
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Run through the debugging broken documents steps.
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Restart your browser and Zotero. Check if it works in a different document.
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We need more details on "filling in the citation". Do you get the citation dialog? Can you add citations in the dialog? Do applications freeze after you press Enter to finalize the citation? Did 5 happen when you force-closed Word? Does one applica…
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It is not entirely clear what the problem that you are seeing is. Could you describe step by step what you are doing in a new document that eventually produces an error or freezing of either Zotero or Word?
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Thanks for finding the steps to reproduce this, @fbennett. You can view my commit to see how I ended up addressing this bug.
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Does it work well in a new document? What version of Word are you running?
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Yes, this looks unusually slow. Which year MacBook is this? What version of Word are you running (such as 16.21). Did you update Word recently? Does it get better after restarting the computer?
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So is there no way to convert, say, Mendeley citations to Zotero citations (or vice versa) so that the resulting document has only the single type? To add to what adamsmith has said Mendeley and Zotero use a compatible citation format in Word and Li…