Group new member request email not sent/received

Gurdas_Sandhu · May 4, 2018

I am admin for two groups. When someone submits a request to join a group, should I be getting an email notification? I do not.

fcheslack · May 4, 2018

There is a preference to receive an email for group applications on https://www.zotero.org/settings/notifications

Gurdas_Sandhu · May 4, 2018

Thanks. I should have added that I have that preference checked, but still do not get an email.

fcheslack · May 4, 2018

In that case, yes you should get one.

I can see we've attempted to send you 4 of them since February which should have at least been sent to your email server, though anything beyond that point we have less insight into.

Gurdas_Sandhu · May 4, 2018

Yes, 4 sounds right. So these "sent" emails are identical to the messages in my inbox when I login to Zotero, right?

I've switched my primary email to see if that solves the issue.

fcheslack · May 4, 2018

The messages included in the emails and the internal notifications (that show in your inbox on z.org) are the same yes.

Yinggmail34 · September 22, 2020

I have the same problem here! Did you solve it?

adamsmith · September 22, 2020

If you're the same person as https://forums.zotero.org/discussion/85253/i-am-a-group-admin-but-i-cant-receive-the-notification-when-people-request-the-membership#latest, note that you appear to have 2 accounts. Make sure you're checking the right account (and the right email)