Group new member request email not sent/received

Gurdas_Sandhu

I am admin for two groups. When someone submits a request to join a group, should I be getting an email notification? I do not.

fcheslack

There is a preference to receive an email for group applications on https://www.zotero.org/settings/notifications

Gurdas_Sandhu

Thanks. I should have added that I have that preference checked, but still do not get an email.

fcheslack

In that case, yes you should get one.

I can see we've attempted to send you 4 of them since February which should have at least been sent to your email server, though anything beyond that point we have less insight into.

Gurdas_Sandhu

Yes, 4 sounds right. So these "sent" emails are identical to the messages in my inbox when I login to Zotero, right?

I've switched my primary email to see if that solves the issue.

fcheslack

The messages included in the emails and the internal notifications (that show in your inbox on z.org) are the same yes.

Yinggmail34

I have the same problem here! Did you solve it?

adamsmith

If you're the same person as https://forums.zotero.org/discussion/85253/i-am-a-group-admin-but-i-cant-receive-the-notification-when-people-request-the-membership#latest, note that you appear to have 2 accounts. Make sure you're checking the right account (and the right email)