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Group new member request email not sent/received
Gurdas_Sandhu
May 4, 2018
I am admin for two groups. When someone submits a request to join a group, should I be getting an email notification? I do not.
fcheslack
May 4, 2018
There is a preference to receive an email for group applications on
https://www.zotero.org/settings/notifications
Gurdas_Sandhu
May 4, 2018
Thanks. I should have added that I have that preference checked, but still do not get an email.
fcheslack
May 4, 2018
In that case, yes you should get one.
I can see we've attempted to send you 4 of them since February which should have at least been sent to your email server, though anything beyond that point we have less insight into.
Gurdas_Sandhu
May 4, 2018
Yes, 4 sounds right. So these "sent" emails are identical to the messages in my inbox when I login to Zotero, right?
I've switched my primary email to see if that solves the issue.
fcheslack
May 4, 2018
The messages included in the emails and the internal notifications (that show in your inbox on z.org) are the same yes.
Yinggmail34
September 22, 2020
I have the same problem here! Did you solve it?
adamsmith
September 22, 2020
If you're the same person as
https://forums.zotero.org/discussion/85253/i-am-a-group-admin-but-i-cant-receive-the-notification-when-people-request-the-membership#latest
, note that you appear to have 2 accounts. Make sure you're checking the right account (and the right email)
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I can see we've attempted to send you 4 of them since February which should have at least been sent to your email server, though anything beyond that point we have less insight into.
I've switched my primary email to see if that solves the issue.