Upgrade Storagedstillman
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- dstillman
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@Katharina20012810, @adlekki, @adanderson: Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.
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You're using an extremely outdated version of the Android app.
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@_SophieThompson_: Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.
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@simrinarora: Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.
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Sorry, this was actually a bug — missed it without a Report ID after this occurred. This should be fixed now in Zotero 9.0.4.
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@karengiselt: Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.
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Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.
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Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.
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See Reporting Startup Errors.
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Your requested URL has been blocked by the URL Filter database module of McAfee Web Gateway You'll need to talk to your IT department. https://www.zotero.org/support/kb/zotero_and_firewalls
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No, don't switch accounts — whoever/whatever told you that is completely incorrect. Just email support@zotero.org with the details.
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
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First, make sure Zotero is actually set to use WebDAV on all your computers. Then use “Purge Storage in My Library” on the storage settings page. (Zotero should have asked you if you wanted to do that when you switched to WebDAV, but you might hav…
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Those item counts aren't from Zotero itself. We can't help with those. You might just be looking for View → Show Items from Collections.
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No, that's not possible. The point of syncing is to make the entire library available on all devices. There are options to not download all files to some devices, but anything in the library gets uploaded unless you actually disable file syncing. (…
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zotero.json is used to generate the FTL files. If you want to localize Zotero, you need to translate the strings in zotero.json.
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I'm not sure what you're asking. If something is on Transifex, you would need to translate it if you want the translations within the app.
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Sorry about that. This is a bug introduced in Zotero 9. We'll have a fix out soon. Thanks for reporting.
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If it works in Troubleshooting Mode, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
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Can you provide a Debug ID for Zotero startup through reproducing this, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option?
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Start by updating to a current version of macOS. You're on a very outdated version of Sequoia. If that doesn't help, your system fonts are likely corrupted. That's not something we could help with — you'd have to ask Apple — but you could likely fi…
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@Anbaobao: Unfortunately your only option in that case would be to export the library as Zotero RDF with files and reimport into the other account. (You'd always want to create a new OS user account when taking over someone else's computer — as wou…
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If it works in a new, empty document, see the instructions linked from there for the existing document.
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Your IP address has been automatically blocked due to automated attacks against Zotero user accounts coming from that IP address within the last 24 hours. If this is a residential IP address, you should check all your devices for malware. If it's a…
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No, that’s not what the section I linked to says. It explains that you can just click the Save to Zotero button in your browser to save PDFs.
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It looks like you're trying to paste a web address into the Zotero file picker? You can't do that (in Zotero or any other program) — that prompt is Windows trying to connect to the website as a file service. See https://www.zotero.org/support/addin…
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You would need to email the snapshot, not post it here.
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I mean, it's just literally not grayed out in your screenshot. This is grayed out: https://s3.amazonaws.com/zotero.org/images/forums/u6/sc2en0qoy73zwmvhs8lv.png This is not grayed out: https://s3.amazonaws.com/zotero.org/images/forums/u6/3w2gpowz…
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@adanderson: Unless you can completely empty the document contents and still get the error, you haven't followed the steps. That's why we say it will by definition isolate the problem. You can also share an excerpt of the document with us, as expla…
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The checkmark in your screenshot is not grayed out. It would be grayed out before you add an item to the citation, but you have an item in your screenshot — "Davis, 2009".