Zotero Connector saves metadata but fails to download Full Text PDF (red X)

Hello,

I'm using:

- Windows 11
- Zotero 9.0.5 (64-bit)
- Zotero Connector 5.0.210
- Google Chrome

Problem:

The Zotero Connector correctly recognizes the page as "Save to Zotero (PubMed Central)".

Metadata is saved successfully, but the Full Text PDF always fails with a red X.

Example page:
https://pmc.ncbi.nlm.nih.gov/articles/PMC10309336/

I also tried "Find Available PDF", but nothing happens.

Automatically attach associated PDFs is enabled.

Debug ID:
D2026624523

Could you please help me identify the cause?

Thank you.
  • That PDF saves for me. Can you provide a Debug ID from the Zotero Connector (rather than Zotero) for reloading the page and trying to save?
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