Upgrade Storagedstillman
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- dstillman
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Comments
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You used some plugin or AI tool that created an item with an invalid key that can't sync. You'll need to 1) contact the tool developer and ask them to fix it and to fix your database, 2) identify the item and delete it (and empty the trash), or 3) d…
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This is about all we can tell you: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons In particular, note the step about making sure Zotero has completely disappeared from Word after deletin…
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@trinhp: You're just at your file-storage quota, as it suggests on that page. It would've been showing a warning icon about this in the toolbar on every sync.
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The RDF file contains 'treaty' item types that Zotero doesn't know about, and those cause the import to fail. We've added a fix to import those as Document with "Type: treaty" in Extra. Your Zotero should auto-update within a few minutes, or you can…
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If you provide a Debug ID for a Verify Server attempt, we can take a look.
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Yes.
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You have an invalid custom filename template — a stray/mismatch {{endif}} or similar. We'll look into handling that, but you should fix your template.
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there's no explicit commitment about never selling that data for instance, except for the mention at the top of the privacy policy ("We are an independent, nonprofit organization and have no financial interest in your private information."), which i…
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Can you provide a Debug ID for Zotero startup through reproducing this, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option in Troubleshooting Mode?
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(That error message is just the generic error for any plugin error. Nothing to do with the Windows security update issue fixed by 9.0.5.) What do you mean by "the error appears in the part above the deleted one"? Inserting a citation in a specific …
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For problems with a plugin, you'll need to contact the plugin developer.
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Email support@zotero.org with details.
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If it works in a new document, see the last step of Troubleshooting Errors in Word Processor Documents for the existing document.
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If you're talking about the account you're posting from, you can just replace the email from your email settings: https://www.zotero.org/settings/email
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Upgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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If you email the RDF file to support@zotero.org with a link to this thread, we can take a look, but an export from Jurism — which is based on a very old version of Zotero — might be broken in ways that can't be fixed.
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Tried to import how?
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See Files Not Syncing, and if you're still having trouble, provide the exact info requested there that applies to your situation. If files are actually available (i.e., openable) in the online library, you would be able to open them from any device…
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That's not a "pre-v.9.0.5 error" — that's just the generic error message for a problem with the plugin. The Windows security updates were causing a specific issue that's been fixed in 9.0.5. [JavaScript Error: "Unknown CAPI error [prepareReadFieldCo…
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This will be possible in an upcoming version.
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For problems with a plugin, you'll need to contact the plugin developer.
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https://www.zotero.org/support/kb/given_name_disambiguation
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Sync: https://www.zotero.org/support/sync
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@tomschro: That's Zotero 9.0.3. There's no other answer here: this is fixed in Zotero 9.0.5. https://forums.zotero.org/discussion/comment/514165/#Comment_514165 Closing this thread for the same reason as the other one.
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What exact Word version? A Word crash is generally a Word bug. Other than updating, best we can suggest is to try splitting up the document. See the latest step of Troubleshooting Errors in Word Processor Documents. (Also make sure you're running Z…
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@Mzaravinou: You're just at your file-storage quota, as explained there.
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Can you provide a Report ID? Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to …
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Keeps crashing Word, you mean? Or something else?
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(You don't appear to have been syncing the desktop app previously — only the iOS app.)
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You would have to have synced the data from your other computer. If you weren't syncing and don't have a backup, I'm afraid you wouldn't have the data online and would need to recreate it.