Upgrade Storagedstillman
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- dstillman
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If you're going to post here, you're going to have to trust that we know what we're talking about. You provided a debug log that shows Cloudflare servers responding to the app's HTTP request. Perhaps a DNS record is still cached somewhere in the And…
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No, it's returning server: cloudflare and other Cloudflare headers. It's literally a Cloudflare server responding to the HTTP request.
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https://www.zotero.org/settings/security#delete
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server: cloudflare That's still Cloudflare.
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In particular, this server — or at least the Cloudflare-fronted version of it — isn't advertising support for PROPFIND, which is a basic requirement for WebDAV support. The app isn't reporting the true error properly, but the server response here is…
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Then we'd want to see a Debug ID for a direct connection.
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But that looks like your WebDAV server is fronted by Cloudflare. You should test with a direct connection to your server. We absolutely can't guarantee that a Cloudflare-proxied WebDAV server would work, since Cloudflare has all sorts of complicated…
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The Android version of Zotero-Beta, Version 1.0.0-247 and 1.0.0-255, is not available. I'm not sure what you mean by this.
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Can you provide a Debug ID from the app for a Verify Server attempt that produces an error? We always want a Debug ID rather than raw output.
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Upgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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See the steps I linked to above for 9.0.5. You have to try each one if the plugin isn't responding. Most importantly, you should confirm that you've deleted Zotero.dotm and made sure that the Zotero tab was gone from Word before reinstalling. There…
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Please continue in your existing thread: https://forums.zotero.org/discussion/132022/ios-crash
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(Documentation for the toolbar icon not appearing: https://www.zotero.org/support/kb/no_toolbar_button#firefox — we can't say more than what's there, since this isn't a Zotero issue.)
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Pulling down on the items list forces a sync so that you can provide a Debug ID for the sync. It's no different from an auto-sync, but for debugging purposes we need the sync logged, so that's how you trigger it. It shouldn't be necessary to pull do…
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Why are you uninstalling it? Uninstalling doesn't remove your data, and there's almost never a reason to do so if you'll be reinstalling it. If you're having trouble reinstalling it, you can delete the C:\Program Files (x86)\Zotero and C:\Program …
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@mpphoenix7: Unless you mean that you can't install the Zotero Connector or Zotero app, you should start a thread about that. If they're both installed, security settings shouldn't prevent them the Zotero Connector from saving to the app.
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If you mean via Quick Copy, yes. When using the word processor plugins, you can generate narrative citations by customizing the citation: https://www.zotero.org/support/word_processor_plugin_usage#narrative_citations_with_omit_author_according_to_s…
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Install Zotero 9 from the download page. Your data won't be affected. https://forums.zotero.org/discussion/comment/514165/#Comment_514165
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Email support@zotero.org with details.
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Can you provide a Debug ID (different from a Report ID) for a sync that produces the error?
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The Debug ID has to be for reloading the page and trying again to save. (Otherwise it just reopens the popup.)
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I don't know what to tell you. You have 6.0.6 on this computer somehow, and that's what you sent a Report ID from. Delete C:\Program Files (x86)\Zotero and C:\Program Files\Zotero and reinstall from the download page.
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This should be fixed in current versions of Zotero. If you're still seeing it, provide a Report ID and exact steps to reproduce.
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6.0.6 You're running a version of Zotero from April 2022. You should install the latest version from the download page and figure out why you haven't received automatic updates in four years.
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Fixed, thanks.
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(Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.) This should be fixed now. It only affected the beta app for Android. (Please note specifically in your posts when you're running th…
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Can you provide a Report ID to start? What exact Word version?
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If it works in a new, empty document, see Troubleshooting Errors in Word Processor Documents, linked from that dialog, for the existing document.
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1) They'll need to follow the Files Not Syncing and provide the requested info if they're still having trouble. 2) But unless it's some weird macOS display bug, there's some serious problem in that data directory. The displayed path for that file s…
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When I press "Reinstall", Zotero shows "Installation was successful" but the pop-up appears with a **YELLOW/ORANGE warning icon** instead of green. This indicates Word is actively blocking or failing to load the `Zotero.dotm` file despite it being p…