Upgrade Storagedstillman
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- dstillman
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Right, so you have a Zotero folder in your home folder owned by the super-user account. That could only happen if you (or someone else on this computer) copied these files from another computer or ran Zotero as root — on September 12, 2025. If you …
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Same issue — Zotero 10 can't access the OS keystore to more securely save API keys and WebDAV login credentials. You should fix that if possible, but if you can't, the Zotero beta will now prompt to fall back to unencrypted credential storage.
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Same root cause as your other report, also now fixed in the Zotero beta
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Thanks — this should be fixed in the latest Zotero beta.
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This should be fixed in the latest Zotero beta.
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(9.0.7 doesn't exist, so hopefully that's 9.0.6.)
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OK. We're planning to add a warning banner that will show when you're on an outdated Zotero version, for cases where that pref ends up off (intentionally or otherwise).
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Zotero updates automatically. You only wouldn't have the latest version if you or your institution disabled automatic updates, or if your institution was somehow blocking update checks. You should go to the Config Editor in the Advanced pane of the…
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7.0.8 You're running a version of Zotero from October 2024. You should install the latest version from the download page and figure out why you haven't received automatic updates in almost two years.
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That could still be a permissions problem in your home directory. Can you open Terminal via Spotlight, paste in the following, press Return, and let us know the output? ls -lad ~ ~/Zotero ~/Zotero/zotero.sqlite ; ls -leO ~/Zotero ; ls -leO@ ~/Zote…
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But at least for @KhandysAg, this is just a regression in error messaging in Zotero 10. The underlying error is that Zotero can't write to its database. That could happen due the data directory being copied from another computer. We'll fix the error…
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Is your Zotero data directory in the default location, or have you moved it?
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(No need to create new threads for every crash. You can post any follow-ups here. I've deleted the other threads. Each Report ID of yours has shown the same error, so you can just wait for a developer to respond.)
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Upgrade to Zotero 10 via Help → "Check for Updates…", and let us know if you still see this.
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Can you provide a Debug ID (different from a Report ID) for an attempt that fails?
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Can you provide a Debug ID for the startup? See Reporting Startup Errors.
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
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You used some plugin or AI tool that created a collection with an invalid key that can't sync. You'll need to 1) contact the tool developer and ask them to fix it and to fix your database, 2) identify the collection and delete it (and empty the tras…
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You enabled citeproc-rs via extensions.zotero.cite.useCiteprocRs in the Config Editor. That hasn’t been touched in years and is no longer being developed or tested. We’ll remove it, but you should reset that pref.
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Ah, you're splitting within Word itself. I don't know that we've ever tested with that feature, but we can look into whether we can control a specific pane.
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Your account currently shows 78 MB used. I'd guess that you were syncing a different account, in which case you should figure out the username — from the Sync tab of the Zotero settings — and email storage@zotero.org to have your storage subscripti…
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(Zotero has had built-in retraction checking for seven years.)
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(Please start new threads for new issues. I've moved this to a new thread.) If you'd like our help, we'll need example URLs and Debug IDs from the Zotero Connector for reloading and trying to save.
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That's a 503 Service Unavailable error from your WebDAV server.
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No, don’t do that. We can help you sync any missing items, but you still haven’t provided the information we asked for. Again, if something didn’t sync, we need to know exactly what item in the web library it is so that we can debug this. You’ve onl…
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OK, so then that’s a working sync. We don’t need a Debug ID for that. To debug some previous change that hasn’t synced, we’d need the same info — the exact item online, what you changed, and what hasn’t synced.
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See Changes Not Syncing for the exact process and the exact info we need. That just shows a sync with no remote changes.
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Can you explain exactly how you have your windows configured? I’m not clear what you’re saying here.
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Can you provide a Debug ID for a Zotero startup that shows this? See Reporting Startup Errors. See the section at the bottom about logging to a terminal window if that doesn’t work. Make sure you’ve disabled all plugins, either manually before resta…
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For problems with a plugin, you'll need to contact the plugin developer.