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Hi @k.a.miller, can you reproduce this issue or was it a one time thing? Also, the missing PDFs were uploaded from the iOS app? Can you see those PDFs on desktop or web version of Zotero or are they gone completely? Did they disappear after the cr…
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@elgayaro thanks for reporting. You're right, it' not related to the OS at all. There is a fix available by a third party, we're just waiting for them to release it to public. If the app keeps crashing for you immediately after startup, you'll have …
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@laurensomers this should be already resolved in our beta build. If you want you can test it here.
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@Ofgodber in this case you'll have to delete the app and reinstall it. We're waiting for a fix for this issue and it should be ready soon. But until then this is the workaround unfortunately.
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@mdsimants this issue is related to your other issue (https://forums.zotero.org/discussion/comment/421281/#Comment_421281). When we fix that one this one should disappear too.
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@mdsimants sorry for the long wait! Can you please open Settings and go to "Debug Output Logging", tap "Export Database File" and send those files to support@zotero.org with mention of this post? If those files are too big (> 10mb) please upload …
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@rickyhm can you please start debugging and start a sync? Then send me the debug id when you're done syncing. We noticed a thing in your logs that I'd like to investigate. Thanks!
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@scholar-hzb can you reproduce the crash? Or does it happen seemingly randomly? We may have a fix for it coming soon, but I'm not 100% sure it'll fix your issue.
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@Bswartout could you please create a quick screen recording of you reproducing the app crashing? If you could share it here or send it to support@zotero.org that would be great. If you can't, can you please provide description of steps that you tak…
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@rlDos can you still reproduce this in latest update? Is this easily reproducible for you? Do you have any special reproduction steps? I'm trying to reproduce on my end, but they don't re-appear for me.
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Glad to hear that @hilary.kraus! If anything happens again, let us know.
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@jayrad there should be a new build soon (1.0.7 5) which should fix this issue. It's available on the beta channel as described above. Let me know whether this works for you.
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@AlexBauert nevermind, I was actually able to reproduce the issue now. No need to send anything else! Edit: It's fixed and should be available on TestFlight soon.
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@AlexBauert can you send us the Report ID that shows up on screen after the crash? I see you sent us your database files to support@zotero.org, which is great, but I don't see the report ID included anywhere. Sorry if I missed it.
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@blia_1874 do you just close one PDF and open another? Or do you have 2 instances of Zotero running on screen (with iPad multitasking)? If possible, could you record a video of you reproducing the crash and send it to support@zotero.org? If not, no …
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Hi @blia_1874, does the app freeze/crash when you're in the PDF reader? Does it crash on specific PDFs or on seemingly random PDFs? What actions do you perform when it crashes? Thanks!
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@Tmdt5217 can you send some of the PDFs that crash for you to support@zotero.org? Thanks!
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@jessriedel we use third party framework to work with PDFs, so they will have to fix this issue. Until then you can easily select a single line by long pressing a word and then start dragging immediately. You don't have to let go and then drag by th…
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Hi @hey1, can you still reproduce the crash or did it stop? If you can, when you open the app and see the alert window saying that you just crashed, you should see an option to "Copy and Export Database". Can you please tap that, store those files…
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@manook there's plenty space there. If you want to stay, you definitely can.
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@manook there were actually 2 issues, both related to the same thing. I didn't handle files without file extension (just "filename") or with uppercased file extension ("filename.PDF") properly when extracting the zip file after download from WebDA…
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@jayrad sorry it's still crashing. There's a new build, 1.0.7 1, coming to TestFlight. That one should finally fix it for you.
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Thanks for additional info @oplatek. I should have enough to debug this and hope it won't happen to you again in future. If it does, please report again and if you need to use the app immediately, re-install will always do the trick.
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Thanks @manook, this time it should be fully fixed for you. You'll have a new TestFlight build ready later today.
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@matthieuheitz thanks for reporting. I can reproduce the crash with the article you shared. I was able to fix it and you'll have a fix soon available on TestFlight.
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Thanks @oplatek, I downloaded it and got what I need for now. It may take a little while, so if you need to use the app immediately you might have to delete and re-install from App Store for now. If you can wait then I'll try to get back to you asap…
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@mdsimants we may have a fix for your sync issue. If you want to test it out, you can download a beta build from TestFlight and try to sync with it. If you don't want to try the beta version, you'll have to wait until we release another update to A…
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Hi @manook, can you please try to log the new issue ("Unable to unzip snapshot") and send me a debug ID? Thanks!
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Hi @oplatek, When you start the app and get a crash alert, you should see the option to "Copy and Export Database". Can you please choose that, save the files you are presented with and send them to us to support@zotero.org? If they are too big th…
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Hi @jayrad, can you reproduce this on all PDFs? Do you have to perform any special steps for this to occur? If you can reproduce this easily, could you create a quick screen recording of you reproducing this issue and send it to us to support@zotero…