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@madisen_fell sorry for not getting back to you earlier. If you're still experiencing this issue, can you try starting debug logging, then try copying citation, stop debug logging and send me the Debug ID here? Thanks!
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Could you also send us the PDF that's crashing for you to support@zotero.org? Thanks! 您还可以将崩溃的 PDF 发送给 support@zotero.org 吗？谢谢！
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Hi, sorry about the crash. We'll try to fix it. For now you can fix it by long pressing the Zotero icon on your home screen, then select "My Library". That should open zotero with "My Library" screen. Currently it's trying to open the last PDF you h…
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Not yet unfortunately. It's an issue with third party framework we use, so they have to fix it on their end first. We're hoping to see the fix soon.
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You didn't really describe your issue, but I guess you're trying to sync from your own WebDAV server. You're receiving errors: "An SSL error has occurred and a secure connection to the server cannot be made." when trying to contact that server. Were…
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@jessriedel just to make things clear, when you refer to "Zotero iOS" and "iOS", which one is iPad and iPhone? "I was able to add three items to my online Zotero library from Zotero iOS, and iOS and MacOS synced correctly, but the three items were…
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Can you describe the issue you're reporting? The Debug ID doesn't say much.
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Hi @DaphneCornelisse, the Log ID you provided doesn't seem to show you trying to open any attachments. Can you describe your issue a bit more? Do those files not sync on your iPad? Or they sync and when you try to open them you get some error messa…
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Thanks for sharing, we can reproduce this and will try to deal with it.
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Thanks for sharing, we can reproduce this and will try to deal with it.
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Hi @madisen_fell, can you describe how you try to create the citation? Do you just long press an article in your items list and then choose "Copy Citation"? Then you immediately get the error message? If that's the case, can you go to Settings (in …
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Hi, if you can reproduce your issue can you please actually describe what happens? Also, you're running an outdated version, try updating Zotero and if it still occurs let us know. Thanks.
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Hi @zhcl61, could you actually describe the issue you're reporting? Thanks.
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Hi, do you remember whether you created that highlight in desktop app, iPad or iPhone app? Can you send that PDF to support@zotero.org and mention this thread? We'll take a look whether we can reproduce and fix this issue. Thanks!
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Can you see the item on your iPad now?
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Thanks, we were able to fix one edge case thanks to you. Also, you're running quite old version of the app, so you should update it in App Store. To solve your storage issues you can either buy more Zotero Storage or if you already use WebDAV you …
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As @dstillman mentioned in the beginning, you're at your file-storage quota, so no new files are being uploaded to our server. What's confusing to me is those error messages you're getting. You should be seeing error messages which would tell you w…
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Can you please share a zotero.org url after clicking on the item in the web library so that we can investigate your issue? The error message you're seeing is still incorrect.
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There's probably a misunderstanding. You're uploading your attachments to OneDrive and linking them to your Zotero library, which works fine on Zotero desktop application, but it's not supported on Zotero for iOS. If you want to access those files o…
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Ok so there are 2 separate issues actually. I understand the first one now and we'll fix that. Regarding the "attached file coud not be found", that attachment was added on your PC and synced? Can you access that PDF from your web library? Are you …
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So when you save using the share extension you see the message "unknown error", that makes sense and I'll fix that. But I'm not sure what you mean when in the Zotero app you try to open a PDF file, then a popup appears saying "unknown error" too? I…
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@ays.seyfulayeva when you say the message reads "unknown error", where do you see this message? Is it in the Zotero iOS application or when you try to create an item using share extension (like tapping the share button in Safari)? If you're not sure…
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Can you also say whether you can reproduce the crash?
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Thanks a lot for your help @Xiaoqingc4! Can you also share what device you're working on? I see you have an iPad running iOS 17.5.1, but can you share your iPad model?
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@Xiaoqingc4 thanks for getting back to us. If you have some spare time, can you please try beta build 1.0.40 (279) and record new logs from documents that have long loading times again? We improved our logging a bit to point us better to places we s…
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Hi, can you describe your issue a bit? It seems you're crashing when you open the app. Does it always crash for you or was it one crash and you can get into the app fine now? Thanks!
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Thanks for reporting. We were able to fix it, this will work properly in next release.
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Also if you have some time can you send us a Debug ID of you opening such big PDF file? So in Settings -> Debug Output Logging you'll "Start Logging", then open the big file, wait until it fully loads and then just stop logging and send the ID he…
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Thanks for letting us know, we'll try to improve those loading times too. 5-10 seconds is not acceptable.
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I'll just add to what mvasilak said, there's a new build 1.0.39 (278), so if you'd check that one out let us know whether it fixed things for you. Thanks!