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At this point you had over 1 million deletions registered in your account, since you deleted and re-added your library a few times :). But even before that, you probably did some cleanup in your library or didn't sync the iOS device for some time an…
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@Pomulum beta should be out, you can check it out and let me know whether it works for you now.
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@Pomulum I was able to fix your issue, thank you very much for sharing your account! You can switch your password back now. New build will be out on Testflight soon, so you can test it out too.
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@Pomulum that's very strange. So to sum your issues so far: - When you start the app, the sync process starts in background and after a while the app crashes (presumably during or shortly after sync). - You tried to uninstall and re-install the app…
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Hi @Pomulum, thanks for your patience. Unfortunately your logs don't quite show the data we need, because of the crash. It's also unusual that you don't get any Report ID after the app crashes. When you just start the app (don't start debug logging…
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Thanks for reporting, this is a regression and will be fixed in upcoming version.
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Hi, you mentioned you can't sync files on iPad, but the ID you sent is from desktop application. Can you provide a debug ID of you trying to sync on your iPad? Thanks! 你好， 您提到您无法在 iPad 上同步文件，但您发送的 ID 是来自桌面应用程序。 …
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Thanks for reporting it, we were able to fix and it should be available soon.
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Thanks for reporting it, can you reproduce this crash?
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Thanks for reporting the issue, we'll have it fixed in next release.
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@warwickmm we figured out the issue and it'll be fixed in upcoming updates to both iOS and desktop apps. What you did works, but if this happens to you in the meanwhile, open the document which crashes on iOS in your desktop app. Then try to edit …
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@davidstates you don't see zotero at all in any app or in just one specific app. If it's just one app, can you tell us the name? If it's all apps then what dstillman said applies.
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Thanks for reporting @netbuoy. We've identified the problem and were able to fix it. The fix should be available soon!
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Hi everyone, can you try our beta build 217 and see whether this issue is resolved for you? Thanks!
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Yu Nuonuo do you have reproduction steps for your crash? Do you crash immediately or do you open a PDF document, write some comment and crash there?
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@Kitsune5010 thank you very much for that! We'll take a look and hopefully are able to resolve this.
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Hi @wslminnie, @spindle_cell and @Kitsune5010, thanks for reporting this! Unfortunately we are not able to reproduce this issue ourselves. If you can reproduce this, can you please write a detailed step by step guide how to reproduce this? Even be…
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@mengch can you check latest beta build (1.0.24 215)? This should be resolved for you.
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@mengch when your iPad crashes on sync, how do you trigger the sync? Do you drag down on items list or do you use WebDAV and trigger it through "Settings -> Account -> Verify Server"?
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Hi @hughp3, sorry you're having issues. I s this a fresh app install or did the app update for you recently? When you get the crash report alert, do you have an option to "Export Database" there? If you do, can you export it and send it to support@…
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Sorry for the issue. We identified the problem and were able to fix it. It'll be available soon.
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@manook can you please start logging, then drag down on items list to start a sync? When the sync finishes (the activity/progress indicator is gone), stop logging and send the Debug ID here please. Thanks!
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@daffs_ current beta build should include a fix for you. If you have some spare time let us know whether it works for you now. Thanks!
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@galgaleilx I'd stay on beta for now. The current beta build only contains the fix for you, so there's no difference from App Store version. If you're uncomfortable with beta, just don't update the app from TestFlight for now and you can go back to …
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@Sine.Niceanraig can you update to 1.0.14 in App Store and see whether it still crashes for you?
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@shaikhalvee can you update to 1.0.14 in App Store and see whether it still crashes for you?
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@jonidaks can you update your app to 1.0.14 (in App Store) and let us know whether you can still reproduce this crash? This has hopefully been fixed.
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@daffs_ sorry for late response. Can you try installing beta and then open the app, go to Settings -> Debug Output Logging -> Start Logging on Next App Launch. Then kill the app, start it again, wait for 1-2 minutes, stop logging and send the …
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@giveyousomuch can you please send us the PDF that crashes for you to support@zotero.org? If it's too big upload it somewhere (Dropbox, Google Drive or similar) and send us link to download. Thanks!
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@Vangie_Gogh can you send us the PDF file that crashes for you to support@zotero.org? If it's too big upload it somewhere (Dropbox, Google Drive or similar) and send us link to download. Thanks!