Upgrade Storagemichalrentka
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Can you reproduce this crash intentionally? If yes, do you have reproduction steps? Does it happen on specific PDFs or on all of them? If it happens on specific PDFs, can you send them to us to support@zotero.org and mention this thread? Thanks!
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You've got very old version of the app. Please update and try again.
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Just to be completely sure, are you logging into the same account? If you're 100% sure you're on the same account, can you open Zotero, go to Settings -> Debug Output Logging -> tap 6x on some empty space in this settings window, "Advanced" sh…
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The debug log you provided doesn't show an attempt to download anything. Anyway, what can't you download? Can you access the file on web library?
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Thanks for reporting. I can reproduce 1 and it'll be fixed in next release. I can't reproduce 2 - black text on black background in notes though. It changes automatically for me when light/dark mode switch. Can you give me reproduction steps?
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Can you reproduce this issue or was it one-time crash?
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Thanks for reporting, this should be fixed already and available in AppStore shortly
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Thanks for reporting, this should be fixed already and available in AppStore shortly
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In the debug log you submitted I see some upload requests and they all seem to pass. Can you reproduce this issue on specific link or is it more or less random? If you can reproduce, can you post the link here?
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Actually nevermind, I was able to find the problem and fix it. It should be fixed in next release. Thanks for reporting!
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What language do you have on your device?
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Can you access the file on your web library?
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Thanks for the video, it's unusual you're not getting the popup with crash id. Here are a few more suggestions: - Did the crashing happen from beginning since you downloaded the attachment? Or did it start happening after you worked with the attach…
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Can you create a short video of the app crashing for you and you re-opening it? You can share it either here or send it to support@zotero.org and mention this post. Thanks
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Hi, I downloaded the PDF from the link, I can scroll through it just fine, didn't crash. Can you provide a Crash ID? It should pop up after you re-launch the app after crash. You provided a Debug ID, which has no information about the crash. Thanks!
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Thanks for reporting, we may have a fix for this issue. Let me know if you can reproduce it, if yes, I'll make a test build for you to test whether it's fixed.
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Hi, the PDFs that are lagging are big PDFs (either by file size or pages count)? Do they have a lot of annotations? Or can you see even some small PDFs lagging? Does the app also lag outside of PDFs? Do you have multiple windows opened?
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Can you reproduce it? Does it happen on a specific PDF? If yes, can you send the PDF to support@zotero.org and mention this thread?
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Does this crash happen to you on a specific PDF document or all PDFs? Can you reproduce it? If it happens on a specific PDF, can you send it to us to support@zotero.org and mention this thread? Thanks!
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Still same thing "HTTP OPTIONS https://app.koofr.net/dav/koofr/zotero/ failed with 429". Can't help you much more than that. Make sure you're using it properly, using correct password and it should start working after some time. You can try opening…
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Can you provide another Debug ID? I'll check whether it's still the same issue.
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Can you describe what you were doing while the app crashed? Thanks!
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We're releasing a new update which will fix this. It's already in beta if you want to get rid of it immediately. Otherwise the update should be available in App Store soon.
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Can you send the document to support@zotero.org and mention this post? Thanks!
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So just to make things clear. You had some unsynced changes on your desktop, meanwhile you made some changes on your iOS device, which synced. Then you opened your desktop app, there were conflicts and you saw the conflict resolution popup. Right? B…
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There's now way other than actually checking those libraries/collections. We'll add this feature very soon, thanks for bringing this up.
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Hi, sorry for late response. You can already do two finger pinch to zoom in on snapshots (and epubs and pdfs for that matter). If it doesn't work for you on some snapshot, let us know. However this zoom is not persistent throughout documents, so if …
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Hi, do you still encounter this issue or were you able to log in?
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So there doesn't seem to be an issue with the download itself, if the download finishes, but it takes a long time, it might be either your internet connection or the WebDAV provider issue. Few more things to check: - Does it take long time to downl…
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You used the "Start Full Sync Debugging" feature which is not helpful here. Please check the steps here. After you start debug logging try downloading some PDF and waiting for a while before tapping the stop button.