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Can you reproduce this crash on a specific PDF file? If yes, can you send us the PDF to support@zotero.org and mention this post? Thanks!
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That's fine for now, I'll try to reproduce and see what's up, thanks!
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@rdiaz02 can you specifi how you add PDFs? Do you tap the "+" icon and then "Add File"? Where do you pick the file from?
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@rdiaz02 thanks for reporting and for the detailed description. The log you provided is also very helpful. Though unfortunately it hits a special edge case which we didn't log internally before. We improved our logging and if you're willing to insta…
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Can you describe your issue a bit more? The log shows a successful sync. Please also check https://www.zotero.org/support/kb/files_not_syncing
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The log you provided doesn't show anything. Can you first start debug logging, then attempt to download a file and then send us the log? Maybe this link can help you out too.
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Can you reproduce this crash? Does it happen with a specific document? If that's the case, can you send us the document to support@zotero.org and mention this thread? Thanks!
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Can you describe your issue? What are you trying to solve?
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Is it reproducible or was it one-time issue?
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Please check changes not syncing
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Can you reproduce the crash with this specific document? If yes, can you send us the document to support@zotero.org? Thanks!
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Is this reproducible for you? Does the app always crash when you open it?
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It looks like Zotero crashes when trying to open some specific document. You can long press the Zotero icon on your home screen and choose "My Library". It should take you to your library and stop crashing. Then if you can remember which document c…
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Does it always crash on this document? Can you send it to us to support@zotero.org?
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Are you able to reproduce this?
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What error message does the app give you? The debug id you provided doesn't show an attempt to open an attachment. Start debug logging, then try opening some attachment and then post another debug id here. Also, can you access the attachment in you…
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The app crashes for you trying to render a specific PDF document. You should be able to long press the app icon on your home screen and select "My Library", the app should then open normally and show items in your library. Let me know if that works …
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Can you reproduce your crash on a specific file? If yes, can you send us the file to support@zotero.org? Thanks!
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Probably yes, but it's not planned in near future. It will require big changes in the whole syncing process.
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Can you share the pdf link which creates an empty item for you? It's definitely possible to just share the pdf directly to zotero, it should detect the metadata as well and create a proper item with attachment.
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Rotating PDF pages is not available on iOS. You can rotate it on Zotero desktop app if needed.
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Hi, can you describe what you were doing? Can you reproduce the crash?
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Hi, it seems like you crashed when you changed your "Show items from Subcollections" setting? Can you reproduce this crash?
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Thanks for reporting. Can you reproduce this reliably? Can you share your steps to reproduce this crash?
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Does this happen to you on a specific document? If you can reproduce it, can you send us the document to support@zotero.org? Thanks!
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Can you please send this pdf document to support@zotero.org? We'll see if we can reproduce and hopefully fix your issue. Thanks!
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Do you have a specific PDF file or annotation which always crashes like this for you or was it a one time thing? If you can reproduce, can you tell us how?
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You're being rate limited by your WebDAV provider. Request to https://app.koofr.net/dav/Koofr/zotero/ fails with 429 and "Too many login retries". Perhaps you provided incorrect username/password?
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Yes the error message was most likely caused by what you described. I'll see if I can get my hands on another device to reproduce this, but even if it would log you in, you'd have to sync your library again and I assume you're safely logged in now, …
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Hi! Can you please describe what you're trying to report? I don't see anything wrong in the log you provided. Thanks.