Upgrade Storagemichalrentka
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- michalrentka
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Hi, is this crash reproducible for you? It looks like it happens in the PDF viewer. If that's right and you can reproduce it with some PDF file, can you send it to us to support@zotero.org? Thanks!
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Can you access those files from your web library? It looks like those files have not been synced.
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Thanks for reporting. Can you reproduce this crash? If you can, can you send us the PDF file that's causing it? You can send it to support@zotero.org.
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Can you actually describe the issue you're reporting? The debug log you sent shows a successful sync. See Steps to Reproduce for the kind of description we need.
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Can you describe the issue you're reporting? The log you provided shows successful sync.
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Can you describe the issue you're reporting? The log you provided shows successful sync.
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When trying to connect to WebDAV you're getting 429 http code - "Too many login retries". So you're being limited by your WebDAV provider. Did you provide proper login credentials? You should wait a while and then try going to Settings -> Account…
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Can you describe the issue you're reporting? The log you sent shows successful sync.
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Is this crash reproducible for you or did it go away? Do you remember what you were doing?
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Thanks for the video, can you check the setting that mvasilak suggested?
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That's quite strange. Can you create a quick screen recording of you trying to draw something with the ink tool selected? You can send it to support@zotero.org
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Does this happen in all pdfs? Are you using Apple Pencil?
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The iOS app is not localised yet, so at this point you can't change the language from English. We're working on this.
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Can you describe the issue you're reporting? The log you sent shows a successful sync.
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Provided debug log doesn't show any activity with cite or bibliography, just a successful sync. Can you start logging, then perform the action (trying to cite or get bibliography), then stop logging and post new ID here? Thanks!
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The file seems to be missing on our backend. Can you access it via web library?
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Can you just try deleting and re-installing the app? If it doesn't help let me know.
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Can you try updating the app? It should be fixed already.
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The file seems to be missing on our backend. Can you open it in web library?
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Not sure what you mean, but if you meant Microsoft Word, we don't have an integration on iOS with MS Word.
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Same zotero:// links should work on iOS. Examples: zotero://select/library/items/{key} zotero://open-pdf/library/items/{key}
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Can you reproduce this crash or was it a random one-time thing?
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Thanks for reporting. Does the document always crash when you try to open it? If yes, can you send it to us at support@zotero.org? Thanks!
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Can you please describe the issue you're reporting? The log shows normal sync without issues.
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Thanks for reporting. We were able to reproduce and fix this. The fix should be available soon.
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Hi again, did you extract the documents, that you sent us in email, from our desktop or iOS app? You mentioned, that all of those documents worked fine on iOS some time ago and they only stopped working recently? Did you maybe update the app in the…
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Yes, you can join in the link I posted above. Of course you don't have to if you don't feel comfortable installing beta build.
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Can you reproduce this issue? This might be fixed in most recent beta build. If you can reproduce it, can you try updating and let us know whether it's fixed?
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Can you provide us with a Debug ID of you trying to verify your WebDAV server?
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Thanks for sending us those PDFs. It looks like those PDFs have a specific issue and the library we use on iOS has a problem with it, while desktop displays it fine. We'll report this and hopefully have a solution soon.