Upgrade Storagemichalrentka
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Hi, the PDFs that are lagging are big PDFs (either by file size or pages count)? Do they have a lot of annotations? Or can you see even some small PDFs lagging? Does the app also lag outside of PDFs? Do you have multiple windows opened?
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Can you reproduce it? Does it happen on a specific PDF? If yes, can you send the PDF to support@zotero.org and mention this thread?
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Does this crash happen to you on a specific PDF document or all PDFs? Can you reproduce it? If it happens on a specific PDF, can you send it to us to support@zotero.org and mention this thread? Thanks!
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Still same thing "HTTP OPTIONS https://app.koofr.net/dav/koofr/zotero/ failed with 429". Can't help you much more than that. Make sure you're using it properly, using correct password and it should start working after some time. You can try opening…
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Can you provide another Debug ID? I'll check whether it's still the same issue.
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Can you describe what you were doing while the app crashed? Thanks!
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We're releasing a new update which will fix this. It's already in beta if you want to get rid of it immediately. Otherwise the update should be available in App Store soon.
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Can you send the document to support@zotero.org and mention this post? Thanks!
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So just to make things clear. You had some unsynced changes on your desktop, meanwhile you made some changes on your iOS device, which synced. Then you opened your desktop app, there were conflicts and you saw the conflict resolution popup. Right? B…
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There's now way other than actually checking those libraries/collections. We'll add this feature very soon, thanks for bringing this up.
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Hi, sorry for late response. You can already do two finger pinch to zoom in on snapshots (and epubs and pdfs for that matter). If it doesn't work for you on some snapshot, let us know. However this zoom is not persistent throughout documents, so if …
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Hi, do you still encounter this issue or were you able to log in?
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So there doesn't seem to be an issue with the download itself, if the download finishes, but it takes a long time, it might be either your internet connection or the WebDAV provider issue. Few more things to check: - Does it take long time to downl…
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You used the "Start Full Sync Debugging" feature which is not helpful here. Please check the steps here. After you start debug logging try downloading some PDF and waiting for a while before tapping the stop button.
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Can you try providing a Debug ID of you just starting the download and then waiting for a minute or two? You don't have to wait for 20 minutes for the file to download. Anyway if the download is slow and you're using WebDAV, it might be an issue wi…
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Can you provide a Debug ID of you trying to download a file?
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Hi, can you describe a bit more what you mean? Maybe even provide a screenshot? Thanks!
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Hi, can you reproduce this crash? Does it happen on a specific document for you? If so, can you send us the document and brief description with reproduction steps to support@zotero.org? Thanks!
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No worries. The one thing I can think of is that the metadata of new file got uploaded to our server, but the WebDAV upload failed, so even though the app "thought" it has a new file, even after re-downloading from WebDAV, the file was still the old…
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Yes, the issue has not yet been fixed by third party. If you convert the PDF to epub, this issue should be fixed, as the EPUB reader is different from the PDF reader. It's up to you whether you want to keep the document a PDF or convert it. If you e…
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Can you reproduce this? If yes, can you provide more info? What screen did you have open in the zotero window? How were you annotating the epub? When did the app crash? Immediately after you annotated or did you tap on the annotation?
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Can you provide more info? Does the app refuse to start? Were you logged in before? Or is this fresh install?
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@jandavid can you reproduce this reliably with any PDF document? Can you check your WebDAV and see whether the document which you change on your computer is updated on your WebDAV? If you can see the updated document on WebDAV, can you maybe try pro…
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Thanks for reporting. We'll have a possible fix ready in beta soon, so please just wait a little, hopefully it'll fix everything for you.
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Can you also check your web library and let us know what's visible there? Is it the same as macOS or the rest?
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You have quite old version of the app. Please update from app store and let us know whether you still have issues.
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Hi @gs23, yes, we can reproduce this issue. It'll be fixed in next release.
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Are you still experiencing this issue? Can you log into the app now?
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Can you describe what you were doing when you crashed? Can you reproduce this crash?
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Your logs show successful sync. Can you access your data on web library? Can you follow this guide and let us know more?