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Thanks for reporting. I can't reproduce your issue. Can you create a quick screen recording of you reproducing it and share it here or send it to support@zotero.org?
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I'm not sure I understand what you mean by using a personal cloud storage to enable sync, but if you mean you store your data directory in cloud, you shouldn't do that. If that's the case, your data directory can be corrupted and we won't be able to…
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When you open our web client, do you see your items there?
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So you just downloaded the iPad app, logged in and nothing synced? If you go to your laptop, change some item (edit a name temporarily for example), sync on laptop and then sync on iPad, does that item appear on iPad?
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It was captured from web, but on which client? Desktop or iOS?
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Hi, what do you mean by that? Does that attachment not appear in items list or item detail at all? Or you can see it but can't access it?
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Hi, can you explain what you mean by "files are not available"? Are those attachments missing completely (you can't see them in items list or item detail) or they are synced but when you tap an attachment you can't view it?
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Also, do you remember whether you uploaded that missing attachment from iOS (iPhone or iPad) or web or desktop Zotero client? I see in your previous logs that you have some pending uploads and internal issues on the iOS app, but it looks like your…
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I'm not sure what that means. It should be a zip file, not xml file.
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Thanks! Yes, we received it. Can you try downloading this file manually from your WebDAV and open it? I'd like to know whether the file is not corrupted. It should be stored under https://dav.jianguoyun.com/dav/zotero/TFVUYJ3F.zip
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Did it actually remove the downlaoded attachment and re-download it? I don't see the logs for it. Could you create a quick screen recording and share it here or support@zotero.org please?
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Can you try long pressing the failed attachment, select "Remove Download" and then try to re-open it? Ideally with logging enabled again.
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I see you tried opening 2 attachments. The first one actually returned 404 from your WebDAV server, so that's why you got the error message ("the attached files in not avaliable on the WebDAV server.please check that the files has synced on the devi…
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You can read instructions in the included link (here) which will give you a Debug ID.
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Can you please create a log of you trying to open that attachment and send it here? Thanks!
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Thanks for reporting, we've identified the issue and it will be fixed soon.
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Hi @EvaCollier, can you describe the issue you're experiencing? Debug log doesn't indicate anything.
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@anbit unfortunately all we know is that they are working on it, but no estimates. If you only need to read something, you can switch to reading mode which doesn't seem to be missing characters: https://s3.amazonaws.com/zotero.org/images/forums/u54…
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Hi @shengmingyuan, can you describe your issue? The debug log shows part of sync with no issues.
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@madisen_fell sorry for not getting back to you earlier. If you're still experiencing this issue, can you try starting debug logging, then try copying citation, stop debug logging and send me the Debug ID here? Thanks!
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Could you also send us the PDF that's crashing for you to support@zotero.org? Thanks! 您还可以将崩溃的 PDF 发送给 support@zotero.org 吗？谢谢！
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Hi, sorry about the crash. We'll try to fix it. For now you can fix it by long pressing the Zotero icon on your home screen, then select "My Library". That should open zotero with "My Library" screen. Currently it's trying to open the last PDF you h…
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Not yet unfortunately. It's an issue with third party framework we use, so they have to fix it on their end first. We're hoping to see the fix soon.
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You didn't really describe your issue, but I guess you're trying to sync from your own WebDAV server. You're receiving errors: "An SSL error has occurred and a secure connection to the server cannot be made." when trying to contact that server. Were…
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@jessriedel just to make things clear, when you refer to "Zotero iOS" and "iOS", which one is iPad and iPhone? "I was able to add three items to my online Zotero library from Zotero iOS, and iOS and MacOS synced correctly, but the three items were…
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Can you describe the issue you're reporting? The Debug ID doesn't say much.
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Hi @DaphneCornelisse, the Log ID you provided doesn't seem to show you trying to open any attachments. Can you describe your issue a bit more? Do those files not sync on your iPad? Or they sync and when you try to open them you get some error messa…
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Thanks for sharing, we can reproduce this and will try to deal with it.
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Thanks for sharing, we can reproduce this and will try to deal with it.
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Hi @madisen_fell, can you describe how you try to create the citation? Do you just long press an article in your items list and then choose "Copy Citation"? Then you immediately get the error message? If that's the case, can you go to Settings (in …