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@asifkhan Refer to https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents If you still can't figure it out, start a new thread describing your problem in full, as described in https://www.zotero.org/support…
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We will need a more detailed description of what you are seeing, or expecting to see but not seeing. Including a Report ID might help. For a quick fix, try restarting Chrome and resetting translators in Connector Preferences > Advanced
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Did you access proquest (or any other resource) outside campus before through the proxy? If you are getting this problem on-campus then you can disable the proxy feature and re-enable once off-campus. There's no drawbacks to having it disabled, it's…
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If you don't want to try the beta, you can download the updated LibreOffice extension, which is compatible with Zotero 4.0 and fixes one of the bugs that was causing the crash/freezing of LibreOffice. Make sure that you can insert citations in a fr…
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As long as the Connector is able to access the cookies programatically it should be fine, but it might be the case that the preference prevents that access.
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Are you on Zotero 4.0? That's most likely what's causing the error indicator to fail. Zotero 5.0 is just around the corner and that will be fixed there.
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Are you saying you don't get an error message in the progress window on the PDF page after the save fails?
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I've created a ticket for this. Not immediately obvious why it fails, as other resources behind proxies are retrieved fine, so might be a tough one to get a solution for quickly.
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What is the problem you are seeing? It does not fetch the PDF for me, but I do not have access to it, otherwise it's fine. When you hover over the connector icon does it properly specify the translator (Taylor and Francis+NEJM)? If not try resettin…
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Try to update to latest LibreOffice and Java versions, then reinstall the extension from Zotero Preferences and look again.
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The support for Word for Mac 2011 has been officially discontinued a few months ago, so you'll have no luck getting it from official sources. You will either need to track down someone who has the CD or the downloaded installer on their mac.
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If you cannot consistently reproduce this error you can safely ignore it, otherwise we will need more detailed information. Note that you are running MacOS 10.9. The upcoming Zotero 5.0 will require at least MacOS 10.11. There are other reasons to …
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The connector currently released for all platforms along with Zotero 5.0 handles this properly. Combinations of Connector or Zotero where either one or both are pre-5.0 does not work. Assuming you imported with the Chrome connector in April, the URL…
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For detailed instructions see https://www.zotero.org/support/word_processor_plugin_installation In short: If you are using Zotero Standalone the plugins come pre-packaged and the word plugin should install automatically. If it didn't, see if you ha…
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You can install the extension manually if that works in portable LO, by accessing the Extension Manager under Tools. You can get the extension here https://github.com/zotero/zotero-libreoffice-integration/raw/master/install/Zotero_OpenOffice_Integra…
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You'll need to get your hands on the Office installer. I believe you don't need to reenter the key, you just need to run the installer and modify your existing installation to include Visual Basic for Applications.
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Does Adobe Acrobat install an extension in Chrome? See if the connector in Chrome still works if you disable the extension. Otherwise, we'd like to see a Report ID from the connector.
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Does this happen in a new document?
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You should see a Zotero "Z" button by the preferences button in Firefox. If it is not there, see if you can add it by going into the preferences menu, clicking Customize and dragging it next to the preferences button.
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You can toggle the toolbar visibility under View -> Toolbars.
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1. Open Word preferences -> View -> Ribbon -> Check "Show developer tab" 2. Go to new Developer tab in word ribbon. 3. Click Word Add-ins 4. See if Zotero.dotm or Zotero.dot is listed? If it's unchecked - check it.
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Yes, you need the latest version of Chrome for the Connector to work.
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Are you storing citations in this document as Fields or Bookmarks (can be checked in Document Preferences from the word plugin). If it is Fields, you should enable Field shading in Word Preferences -> View and see if the citations are shaded grey.
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If your supervisor or someone else who you may have shared the doc with edited and saved it online, the result would be the same. If the codes are gone your only option is to work from an earlier backup.
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Oh, I didn't realize your OSX was that old. We'll be discontinuing Zotero 4.0 soon and the minimum OS for Zotero 5.0 is MacOS 10.10. Something to keep in mind.
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Does editing work in new documents? The behaviour you're observing generally indicates, that the underlying field codes that connect the citations to Zotero have been removed, which could have happened if the document was edited with an online Word…
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The chrome connector has been updated and requires a current version of Chrome (currently 58). We will not be supporting outdated versions of Chrome, and there are other good reasons to upgrade, including security vulnerability updates.
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Could you submit another Report ID?
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Ok, this is a Word, not Zotero issue. You may have opened the file twice in Word (or another user on your system has it open). Either way you should close all instances of Word (perhaps restart the computer) and reopen the file.
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You will need to click "Share" in the dropbox interface and "Create a link" and post it here, to make it accessible.