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@jzarazaga could you try disabling any security software you run temporarily and try again?
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uMatrix sounds like a culprit from its extension page description, but it should allow you to add exceptions for 127.0.0.1 and/or 127.0.0.1:23119.
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Press CMD-Space enter "Disk Utility" and run it. What is the name of your main disk? Does it contain a diacritic?
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You can rename directory and file names in Finder by selecting an item and pressing the Enter key. You will need to remove the accented characters from your path to Word (what you rename those items to is up to you, as long as it only contains stand…
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Actually, the accented character may be the cause! Try temporarily renaming the directories with accented characters to the path of Word and see if it helps.
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The accented character in the path shouldn't cause issues (or at least a visual basic error). What is precisely the error you are seeing and what are the steps to reproduce it?
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Could you submit a Report ID from Zotero?
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You should try installing JRE provided directly from Oracle and see if that helps.
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Could you submit a Report ID? Can you reproduce it in a new document? If so, what are the steps?
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I managed to reproduce this in the end. A hotfix for Zotero 5.0.35 is out now that should resolve this. Thanks for reporting!
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Zotero Word for Mac Integration (3.5.14.r10158, extension) You seem to have installed the old add-in designed for Firefox into Zotero. Go into Tools -> Add-ins and remove it, then restart Zotero and reinstall the plugin in Zotero Preferences ->…
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I believe moving the ribbon tabs is not possible. You probably have an older version of Word present (or at least some windows registry entries for it), which is why Zotero installed versions of the plugin that work in both older and newer version. …
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For the record I am on Ubuntu 16.04 with LO 6.0 and LO plugin 5.0.10 and cannot reproduce this. You can try the version 5.0.8 that was stable since November last year. We have pushed out both 5.0.9 and 5.0.10 over the course of the previous two week…
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I'm afraid to say that LibreOffice has (apparently) never properly supported unlinking citations without losing styling. However, if you save the document using the .doc format and then resave as .odt, it will clear the ReferenceMarks without losing…
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Please see https://www.zotero.org/support/reporting_problems It is not clear whether you are having problems with Zotero because of bugs or some misunderstanding. Try to isolate a behaviour that you think Zotero is not doing correctly and describe …
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Go into Zotero -> Tools -> Preferences -> Cite -> Word Processors and reinstall the libreoffice plugin, restart libreoffice and see whether that helps.
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@Lara8 what version of Word are you using? If it is 2011 Zotero tries to install plugin files in /Applications/Microsoft Office 2011/Office/Startup/Word and is failing. Does that directory exist and is writeable?
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1) Zotero now jumps from citation to citation during the update (using the Science citation style). That is happening both without and with delayed update. Very annoying. Previously Zotero just did it's work in the background without jumping around …
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In hindsight, something happened with zotero already some time ago (month? a couple of months?): earlier, the popup for citation search came up very quickly, but lately it has taken couple of seconds each time, sometimes much longer (so I have got i…
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Actually, could you submit a Report ID?
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Go to Zotero Preferences -> Cite -> Word Processors and reinstall the plugin, then restart Word.
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With Zotero open if you open the terminal (in Applications/Utilities, or find it via spotlight) and paste echo 'MacWord2016 addEditCitation' > ~/Library/Containers/com.microsoft.Word/Data/.zoteroIntegrationPipe what happens?
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What version of Word?
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Could you submit a restart debug log (Help -> Debug Output Logging -> Restart with Logging Enabled...)? Then after a restart submit the log under Help -> Debug Output Logging and post the ID here.
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@DWL-SDCA This crashing on Windows is not related to Word upgrade, I'm afraid, and is actually on us. That said, it is high-priority and we might have a fix. @Paulbryde please see this thread, install the proposed fix from this comment and report i…
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Start here https://www.zotero.org/support/troubleshooting_translator_issues
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In Word if you go into the Developer tab (you might need to enable it in the preferences) if you click Word Add-ins is Zotero.dotm listed?
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Can you actually normally log in into your Zotero account from this machine normally? If you're logged in, there shouldn't even be an auth prompt in the first place. And if you cannot, cookies may be disabled/restricted too, which is why it would be…
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No code changes regarding processing speed, so likely coincidental.
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@mjsulik try temporarily disabling your security software and see if that helps. If not, please start a new thread.