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Follow step 10 https://www.zotero.org/support/kb/debugging_broken_documents If this does not work in a new document, what are the steps to reproduce the issue in a new document? Which citation style are you using?
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You will have to say more. See https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
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What are the full steps to reproduce the problem in a new document? We'd need to see an excerpt of the document where the Add/Edit Bibliography button fails.
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Could you take screenshots, or a video recording of the issue, upload it somewhere (like Dropbox) and post the link here? Also try to note whether there's anything specific that triggers this.
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Are you also using Ubuntu? This seems like some sort of bigger OS level corruption. I run Ubuntu 18.04 (and have run all the previous LTS versions) for Zotero development daily and have never had issues with Nautilus while running Zotero either from…
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How does restarting fix the problem? What causes it to reappear?
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Bookmarklet support is being pretty much universally phased out across platforms and browsers. We are working on an iPad app which will allow you to save to Zotero properly like you would on a desktop. Until then the best fallback on mobile is https…
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Hard to say what's causing this. If you see Zotero.dotm checked under Word Add-ins then the tab should appear. Some group policy on this computer might be the culprit.
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I've created a ticket to improve this behavior, but for now, you can work around this by not moving the mouse out of the Zotero progress window after clicking in the tags input field.
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We have had some issues with the Mac plugin recently corrupting citations, for users working individually. It is hard to tell whether what you're describing is related or something else caused by collaborative editing. It would be best if you could …
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Ok, so writing by opening the Zotero.dotm file is not the solution, but I don't really know what else to suggest to you. If your startup folder is set to the default location and Zotero.dotm is present, you should at the very least see Zotero.dotm u…
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If you open the Zotero.dotm file manually with Word does the Zotero tab appear?
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Could you try creating a new macOS User Account and see whether the plugin appears there after reinstalling via Zotero Preferences?
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Sorry it took a while to look at this. Do you have a backup of this document before you started seeing this problem? Do you remember whether there was some specific operation that started triggering the issue? It seems that the snippet that you se…
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If you go into Word Options -> Quick Access Toolbar, select Macros in the dropdown at the top left, do you see Zotero macros?
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We have not tested collaborating on Word thoroughly, but it should generally work fine as long as multiple users are not making big edits to the document at the same time. Does any one of you work on a Mac?
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See https://www.zotero.org/support/kb/connector_zotero_unavailable
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But in Word under Developer -> Word Add-ins you do not see Zotero.dotm?
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Did you try the manual installation steps? What is your Word Startup folder set to?
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You're supposed to run this command after changing the directory to where you moved zotero, e.g. $ cd /opt/zotero $ ./set_launcher_icon
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You should try disabling other extensions. If it starts working you should enable them one by one (and restart Firefox in after each enable) and see whether it's still working until you isolate the problem extension. If that doesn't work, you should…
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If you are using Zotero on a desktop computer you should use the Zotero Connector extension instead of the bookmarklet. Zotero should automatically select newly saved items in your library view. You can disable automatic attachment saving in Zotero …
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Does it work if you restart Firefox and Zotero? What about if you restart your computer? Did you try disabling other extensions?
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Make sure that neither Zotero nor Word is running as Administrator. You can use the instructions here
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Try moving Word's Normal.dotm file to Desktop, restart Word, make sure Zotero.dotm is checked in Word Add-ins and see whether the tab appears.
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Screenshots won't help. You should look at step 10 of https://www.zotero.org/support/kb/debugging_broken_documents and isolate the part of the document that reproduces the problem and send it to support@zotero.org with a link to this thread.
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Are you using Word for Mac? Can you reproduce this problem in a cut down version of this document (just one or a couple of pages of text where the problem occurs)?
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Could you open the Activity Monitor and see whether any app is using a lot of CPU during the time of the freeze?
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We have no channels to discuss this with anyone at Microsoft or Apple at a meaningful level -- we're too small. Over the past two years Word for Mac integration has actually been reasonably fast and CPU unintensive, but there seems to have been a r…
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Does it work if you run both Zotero and Word as administrator? (Note: this is just a troubleshooting step, you shouldn't normally run either as administrator)