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Restart Zotero and your browser and try again.
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You should try updating to the latest version of Word. Do you have any other plugins in Word? Could you try disabling them? A bit of a heavier debugging option would be to create another user account on your computer and try testing there: make sure…
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You have an extremely outdated version of Zotero. Please download it from https://www.zotero.org/download/ and put it in /Applications. Also your Word version is quite old, so you should update that too. Then reinstall the Word plugin from Zotero Pr…
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Could you submit a Report ID from Zotero?
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What's the full version number of Word that you are running?
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@SandraVerstraeten Sorry, we are aware of the issue but we don't have a solution for now. You should change the bibliography format to whatever you need before paper submission.
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Try copying the document in parts to a new document and checking whether the issue occurs. Running a refresh will take a long time each time, so attempt to insert a new citation instead. This way you should be able to isolate a part of the document …
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Did you by any chance modify the Normal.dotm Word template? Did you try removing Zotero.dotm and putting it in the Word Startup folder again (restarting Word in between)? Could you find your Normal.dotm file and temporarily move it away somewhere (l…
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See Zotero Toolbar does not appear
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Sorry, we are aware of the issue but currently unable to reproduce it ourselves. In the meantime you can work with Firefox where multiple users are reporting it works fine. We'll update when we have the issue fixed.
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Did you try changing your computer language to English? If you open a new document, insert a citation, then manually modify the citation text (just add a few random letters) and try to refresh the document with Zotero do you get an error?
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Could you produce a Debug ID from the Zotero Connector for a Chrome insertion that results in {Updating} being inserted?
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Could you produce a Debug ID from the Zotero Connector for when it gets stuck with {Updating}?
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@mattstidham Same question for you, does it work well with Firefox or Edge? What OS are you on?
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Does it work in a new document? Does it work if you change your computer language to English and restart Word? What's the full version number of Word that you are running?
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@oikonoleon How did you install Zotero? You will need to reinstall, something is corrupt in your setup.
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See Zotero Toolbar does not appear
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The Word version you are running is a few months old, so you should look to update it. Otherwise submit a Report ID.
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Make sure you installed Zotero in /Applications/Zotero.app, i.e. you're not running it from the downloaded image file. Otherwise submit a Report ID.
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Could you create a copy of the document and try removing parts of it until you are left only with a small chunk that can reproduce the unlinked message then share it with support@zotero.org? The fastest way to check whether the message still appears…
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We are aware of the issue but currently cannot reproduce it ourselves. If you disable other extensions in Chrome does it fix itself? If not, it's likely that it will work well with Firefox.
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I'm sorry to say there's little we can offer in terms of support here. That error message is incorrect regarding Visual Basic for Applications (used to apply to Word 2011) but you're seeing it because there's a fundamental communication issue in the…
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Could you submit a Report ID and explain in detail what you did in Word and what happened. Provide screenshots or full error messages if necessary.
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Could you submit a Report ID?
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Can you test whether it works well with Firefox or Edge?
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Have you tried restarting your computer? Did it work before on this computer before upgrade to Monterey?
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Zotero works fine on M1 Macs with Rosetta 2 emulation. We don't have a specific timeline for when we will have native support.
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We'll need you to clarify a few things. I tried to paste a source into Word and then Zotero stopped and didn't respond. Unfortunately it still doesn't work and every time I try to insert a source the program crashes and stops responding. Copying and…
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What version of Word are you running (full version number like 16.56)? For context, we occasionally see errors like this but we cannot address them as they are bugs in the Word API that Microsoft provides and Zotero uses for the plugin. Usually the…
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What's the model of your Mac? What OS are you using? Does it work better if you restart your computer and have fewer applications open?