Upgrade Storagefcheslack
About
- Username
- fcheslack
- Joined
- Roles
- Member, Administrator
Comments
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Our payment processor (Stripe) is specified in several places, including on the page you were linked to under "Third-Party Services Used" Legally processing payments generally requires someone having your personal information, whether it is Stripe …
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The payment didn't go through which is why your storage was not upgraded. You can try again and if you continue to have problems email storage@zotero.org with details and we can help sort it out.
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The charge didn't go through so your storage wasn't upgraded.
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It looks like you have two accounts set up, and the one you're posting from does not have permission to manage the group. Make sure you're logged in to the correct account to manage it (the behaviour you describe would happen if you left that page o…
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That just means it's already associated with an account, and they should reset their password instead of trying to register a new account with the same email address.
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If you email storage@zotero.org with details we can help figure out what's going on.
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You can't give other users permission to edit your personal library though. This is only possible using group libraries.
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When you registered, an email was sent to your email address with a link to click on to verify your email address. You can trigger a new copy of this email from your account settings (https://www.zotero.org/settings/account) which that notification …
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This is most likely caused by your browser blocking third party scripts from our payment processor (Stripe). If your browser or any extensions are configured to block scripts, disable that and try again.
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Responded via email.
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What version of chrome is it?
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This is not currently possible, but should be in the future.
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You can see the expiration date for a Zotero Lab subscription from the management interface. On your storage settings page there will be a link near the top "Manage Storage for " That's where you manage the membership list and can see the expiratio…
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I assume your credit card statement notes that this was a zotero.org charge? If you email storage@zotero.org with the details of the charge we can help you track it down.
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Storage usage won't prevent a group transfer. The ownership transfer is no longer valid (either you declined it at some point, or the current owner canceled it). The current owner will need to initiate the transfer again.
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If the user already has a Zotero account, they should receive the invitation through Zotero's internal messaging (inbox link at top right of this page) and their invitations will show up on https://www.zotero.org/groups/ If they haven't associated …
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Thanks for reporting. Tag changes not being saved should be fixed now. I wasn't able to reproduce any tags being lost though. Let us know if you're still seeing any bad behaviour.
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They should now be able to add that email address to their correct account.
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Can someone that was having trouble with this try again now?
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Any normal account communications go to your primary address by default. The verification email when you add a new address goes that that address.
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Just to be clear, the storage subscription would just be a coincidence. It doesn't change anything with your profile. There is a character limit for fields in your profile, but that should also be noted in the error message when it's preventing sav…
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It looks like you successfully saved it at some point. Are you still having issues or did this resolve itself?
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That's a message you get when you try to reset the password with a username for an account that has been deleted.
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In the web library, the fields are not visible if they're empty and you don't have access to edit (either not logged in, or logged in with an account that doesn't have access to edit).
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@markhampton Is this an app trying to create an API key so it can access your library (using oauth)? Does it also happen if you use the native browser to go to zotero.org and log in from there? Do you know if you have anything installed in the brows…
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Note that Public Open groups, meaning anyone can join the group at any time, do not allow for file storage. If you switch a group from Public Open, to Private or Public Closed, you'll need to also enable file editing for the group.
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There can generally be delays in emails, from Zotero's end or from the receiving servers. If you're sending invites to people that already have Zotero accounts, they may be able to accept the invitation from their main groups page when they're logge…
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Are you checking the "remember me" box? Are you only loading forums pages (other than login)?
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If your expiration date is within 14 days, the button is "Renew Now" because it will immediately make a charge for your next year. If your expiration date is more than 14 days away, it is an automatic renewal button which will take your payment deta…
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Once you make a purchase, a payment confirmation is emailed to you from the payment processor (Stripe) and a detailed receipt is made available linked at the top of your storage settings. The latter is usually sufficient for reimbursement.