I tried using zotero for the first time today (seems like an extra fun day to do so based on the forum) and wanted to test adding a citation to google docs. I authenticated it previously (not sure how

Ah good ideas both. I don't think the wrong Google account is the problem, since I don't think I would be able to see the Google Docs via my other account which I almost never use, but I will check.

@natpoor: Also be sure to update to Zotero 6.0.17, which can fix a problem with Google Docs integration, and reload Google Docs afterward.

Just as an update here, if you're still having trouble, make sure you're using the latest version of Zotero and the Zotero Connector, and make sure that Google Docs integration v2 is disabled in the A

@trinity99 although you should definitely turn Google Docs V2 off. Currently there is an issue with Google Docs that prevents it from working in some documents using the V2 integration and you are get

@zoeblow: That "Internal error encountered" error can happen in some documents when using Google Docs integration v2 due to a Google bug.

It is likely that you have authenticated Zotero with Google Docs with the wrong Google account (if you are signed in into multiple). The way to reset that is to restart Safari and when prompted to aut

Right, I did not realize you are copying whole documents. Generally you can make copies of your documents with Zotero citations intact via the File -> Copy option in Google Docs. We don't really test

500: Google Docs request failed.

As I say in the other thread, you should disable v2, and if you're still having trouble we need a Debug ID from the Zotero Connector — not Zotero — for reloading Google Docs and trying to cite with v1

Here is my de-bug ID for not being able to add citations in Google docs D912823748

I have tried troubleshooting according to the instructions about recent issues with linking citations in Google docs. Zotero works fine in the Word desktop app and for other functions in my browser. U

@spaetkau12: As I say, we need a Debug ID (different from a Report ID) from the Zotero Connector for reloading Google Docs and trying to cite, with the v2 setting turned off in the preferences.

If you're using Chrome, Firefox, and Edge, you may want to switch back to v1, as there's a Google bug that can cause errors with v2 in some documents (which is why it's not yet the default). If you're

Same for me for Chrome (google docs) - I went to the app and saw a warning sign (triangle with an exclamation mark on the top right) which after bringing my cursor on said that I reached the 200MB fre

Can you provide a Debug ID (different from a Report ID) from the Zotero Connector for reloading Google Docs and trying to cite?

I'm using Firefox and got the most recent update from Zotero this afternoon. After that, I haven't been able to add citations to Google Docs (new or old documents) without getting an error message. I

Trying to update an existing cite in Google Docs (Safari 15.6.1, macOS 12.5.1), I get a 404 from Google:

options now. The other thing is I'm accessing Google docs via a corporate account.

There is nothing indicating something being obviously wrong in your debug logs. It's hard to say what is causing this since copying citations in Google Docs on Firefox definitely works, or we'd be get