Upgrade Storagedstillman
About
- Username
- dstillman
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- Member, Administrator
Comments
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I'm asking for a Debug ID that shows the problem in Troubleshooting Mode (or with all plugins manually disabled). One that doesn't isn't useful. See Reporting Startup Errors for generating Debug ID from a fresh startup. You'd first have to manually…
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@iagogv: We don't have plans to do that, no. A Zotero ESR doesn't really make sense as a concept. Firefox ESRs exist primarily to make sure organizations can still get security updates even if they don't want to deal with regular major changes. The…
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Are you saying that shows a problem? If so, what?
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If you can reproduce the problem in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), provide a Debug ID for Zotero startup in Troubleshooting Mode, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option. If …
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You'll need to follow the troubleshooting instructions linked from there.
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To drag the same item, or to drag different items? You can't drag the same item to a group more than once. If you're having trouble dragging other items, provide a Debug ID for an attempt that fails.
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I linked to instructions. We only ever want IDs here, not raw output.
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Email support@zotero.org with details.
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You're referring to the Sync button? Can you provide a Debug ID for a sync attempt that fails?
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Problems on Google Scholar would just be due to rate limiting by Google.
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A timeout is likely a problem with your internet connection or WebDAV server, but if you provide a Debug ID (different from a Report ID) for a Verify Server attempt that fails, we can take a look.
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@o_zhirov: This is some sort of misunderstanding. As I say, a delay before starting reading in long documents isn't due to the voice you chose and will be fixed in a future version. If something is actually hanging, that's a bug you should report in…
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Update to Zotero 9, which expands one level at a time. (Annotations weren't displayed in the items list until Zotero 8, so this wasn't an issue.)
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We always need an example URL for problems with saving. If you're having trouble saving across many sites, see Troubleshooting Problems Saving to Zotero.
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Not sure what that group is, but the account you're posting from isn't a member of it. It's possible you're syncing with a different account.
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@giovanni13: H / U (highlight / underline)
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This is possible in the desktop app. It's not a built-in feature in the mobile apps, but on an iPad you should be able to use iPadOS's Split View feature to open a note in a separate pane.
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Can you provide a Report ID?
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Looks like this is a bug in the Android app with certain locales — sorry about that. We'll fix.
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I'm not sure what you mean by "the first time"? You can quit Zotero completely and start it up for a fresh start. You don't need to restart your computer.
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@er.jensen: We don't expect this to be an ongoing issue: https://forums.zotero.org/discussion/comment/510775/#Comment_510775 There's no reason the Better BibTeX developer shouldn't be able to have compatibility updates (most of which won't be more…
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[JavaScript Error: "Request timed out after 30000 ms"] [JavaScript Error: "Download request 1/ALRYVAM5 failed"] If you provide a Debug ID (different from a Report ID) for a sync attempt that fails, we can look, but this would generally be a problem …
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@Danimo93: This appears to be a legitimate account. Can you explain why you copied and pasted a thread from 6 years ago?
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This is the point of the set_launcher_icon script in the tarball, as explained in the linked instructions.
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If you have your Zotero data directory on a network share, you'll need to move it back to the local disk. Go to your Zotero profile folder, open prefs.js in a text editor, and delete the dataDir and useDataDir lines. Then move the Zotero folder ba…
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We always need an example URL for problems with saving. If this is specifically about Google Scholar, it's just rate limiting by Google.
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You used a plugin or AI tool that created invalid item keys in your library that can't be synced. You'll need to fix this or contact the developer of the tool you used to get them to fix it for you.
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I linked to instructions.
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You haven't synced this account since 2023.
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Because you're syncing with a different account from the one you're posting from. Check your sync settings to see the account you're syncing with.