Upgrade Storagedstillman
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- dstillman
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@sneeky33: We can't help with Brave, but if you can install the Zotero Connector for Edge instead of the Chrome one, that would probably restore this functionality. Google made a major change to the Chrome extension framework that prevents automati…
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That's not a valid Report ID, but are you actually being shown an error, or are you just quoting from the error report? In any case, your group has file-editing disabled, so you can't add files to it unless you change that and sync.
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Do those apps switch to white text if you choose a dark accent color? I’m not sure we can access that.
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You need to describe what you were doing when the crash occurred.
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Read through https://www.zotero.org/support/adding_items_to_zotero#standalone_attachments_and_parent_items
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Zotero 7 includes a better sentence-caser that will leave things like "COVID" and "U.S." alone. The character after a colon needs to be lowercased because not all sentence-case styles capitalize the first word after a colon. This is, once again, co…
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In any case, see Faster Citing in Large Documents to understand what disabling "Automatically update citations" does.
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Are you sure it happens for a new, empty document? That wouldn't really make sense. If "Automatically update citations" fixes it, it would just be due to the number of citations in the existing document. Can you provide Debug ID for reproducing thi…
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What OS? Does this happen in a new, empty document, or only an existing document? If the latter, how many citations? Does it happen if you disable "Automatically update citations" in the plugin's Document Preferences window? Can you provide a Debug…
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Your mail server is currently on a spam blocklist, so we didn't receive it. Can you send from a different address?
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I mean, if you uncheck syncing of attachment files, no files, including PDFs, will be available anywhere other than the computer where you added them. It's not really about snapshots. You would just be turning off file syncing.
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Can you email the PDF in question to support@zotero.org with a link to this thread?
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I'm not sure what you mean here. See Reporting Problems for the two things we always need to help you. A screenshot would also be helpful.
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Yes, snapshots are attachment files. (You can right-click → Show File to see that they're just .html files on disk.)
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We always need an example URL for problems with saving.
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This is on iOS? Be sure to say when that's what you're referring to — otherwise people are always going to assume you're referring to the desktop app. There's no such thing as a "locally stored PDF" in the iOS app, which syncs everything (though it…
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@davuc123: The group allows file editing only by admins, and you're a regular member.
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Please start new threads for separate issues — it's too confusing trying to debug multiple issues in the same thread. Are you still getting the original sync error above? If so, please provide a Debug ID for a sync that produces the error. For anyt…
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No, we need debug output.
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-ZoteroDebug should open a separate window that lets you submit debug output. If that's not working, you can use -ZoteroDebugText as explained on that page and send the output via email.
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Deleting the app from Applications has no effect on your data or settings. Can you provide a Debug ID, as explained on Reporting Startup Errors?
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Are you only seeing this with a specific PDF? If so, can you send the PDF to support@zotero.org with a link to this thread? Can you also provide a Report ID?
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To be clear, this process deletes attachment items permanently — it doesn't move them to the trash. So I'm a bit confused how you would have any copies of them anywhere, and particularly copies without files, unless you already tried some other rest…
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You should move your data directory back to the local disk. We can't help as long as it's on an external disk.
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Also, though, if the backup doesn't have what you need, you can switch back to your original zotero.sqlite and then sync. That might actually let you restore the attachment items from the trash.
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It looks like you deleted many items in this library on May 29/30, so if that was these items, those would be out of the automatic backup window. I'm not totally clear on what you're seeing in the trash, though. Are you saying you see all the attac…
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OK, disable auto-sync, close Zotero, and then try swapping in a copy of zotero.sqlite.bak as zotero.sqlite in the data directory. If that starts up and you don't see the data, try the same with zotero.sqlite.1.bak, which would be older. If you find…
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Make sure you’ve made the backups as well. Have you made other changes to that group today, or just other libraries?
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What's the first letter of the group name? It actually might be possible to restore from one of your automatic backups as well. That would only restore the attachment items, not the files, but we may be able to reassociate the files online. You sh…
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If you turn off group file storage, you delete all the files, yes. This is the warning it shows: Choosing the selected settings requires deleting any stored attachment files for this library. This library has [x] total attachments. [x] attachments…