dstillman
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- dstillman
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Comments
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You'll need to say more. See Steps to Reproduce for the kind of description we need.
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
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What version of Zotero, macOS, and Safari? Can you provide a screenshot that shows the Zotero Connector enabled in Safari and missing from the toolbar?
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The only current problem like this we're aware of is with Cisco Secure Endpoint, which has been preventing Zotero 7 from running. Cisco supposedly has a fix coming later this month. So you could check with your IT department if that might be running…
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You create colored tags in the tag selector: https://www.zotero.org/support/collections_and_tags#the_tag_selector
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@abergou: We've repeatedly opened up more slots to thousands of people at a time.
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We can't say much more than what's on Connection Error. If no network connections in Zotero are working (e.g., you can't even submit a Report ID), there's some problem with your proxy setup or network connection. That page lists the possible options…
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It exists. If you're not seeing something, provide a screenshot of what you're looking at.
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Just to be clear, once you've created a colored tag, you can toggle it on an item with the number keys on your keyboard, as explained there.
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We've already provided plugins with a way to create fields at the top of the item pane. You'd have to ask the BBT developer on the status of using that.
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https://www.zotero.org/support/collections_and_tags#colored_tags
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https://www.zotero.org/support/collections_and_tags#colored_tags
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Delete the attachment item from Zotero locally, empty the trash, and sync. You can drag attachment items out of the Zotero app to a filesystem folder to store copies of the associated files.
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Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
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Yes, sorry, "Look Up" is missing in the latest version. We'll have a new version out shortly that restores it.
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You'll need to test with all plugins disabled.
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If you're getting that message, the credentials are incorrect (I mean, or something is intercepting your requests and returning a 403 Forbidden, but that's very unlikely). You should reset the password.
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(Please don't translate error messages. It makes it much harder for us to help.) I'm not totally sure what you mean here. Are you talking about using the web library, or just trying to open files in the desktop app that aren't stored locally? I ass…
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You didn't provide a screenshot. But you should start by upgrading to Zotero 7. If you're still having trouble, provide a screenshot.
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Because the OS setting applies to all contexts and isn't necessarily appropriate for a dedicated, likely non-security-sensitive reader where you may be reading dense pages for minutes at a time without needing to interact with the screen. You might …
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I'm not sure what you mean by that. Can you say more? See Steps to Reproduce for the kind of description we need.
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Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that…
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I'm not sure what you mean by that. If you added files on another device and have file syncing set to download files "as needed" in the Sync settings, Zotero will need to download them when you open them, and you obviously need to be connected to t…
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Current or 12-hour? Current isn't really relevant — it's perfectly normal for CPU usage to spike while you interact with the app. You should see what you see for the 12-hour figure over an extended period of time after restarting Zotero with all plu…
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@iktsuarpok: This is an old thread, and we've since removed the setting that @rafael.ambag was referring to. In current versions, when you're in the reader, it keeps the screen on for 25 minutes, and then lets it auto-lock according to system settin…
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(3)(+0000000): Request ended with status 2152400255 Yes, 2152400255 is NS_ERROR_PROXY_AUTHENTICATION_FAILED, specifically with requests to Amazon S3. Are you getting a proxy authentication popup when you first start Zotero? If you reset the login, …
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@shuya.yang: Can you provide screenshots of what you're referring to and a Report ID? Either you're misunderstanding something or something is broken in your installation. When you select text, there's a popup: https://s3.amazonaws.com/zotero.org/i…
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Is this an institutional computer? Are you running any third-party security software?
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@Student14a: The whole point of the linked documentation page, as I also say above, is that no tool can reliably convert titles to sentence case. So in cases where the original metadata isn't in sentence case, you have to convert them and correct an…
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And is that true on both iOS devices?
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