Upgrade Storagedstillman
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- dstillman
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(But no, Reset File Sync History, while it shouldn't be necessary for this, also shouldn't be disabled without file-editing privileges. We'll fix.)
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Is she on Zotero 9? In general we'd want to see a Debug ID for a sync attempt that doesn't download files available online.
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7.0.5 You're running a version of Zotero from September 2024. You should install the latest version from the download page and figure out why you haven't received automatic updates in almost two years.
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@clermontk: "Purge Storage in My Library" applies only to My Library (hence the name) and has nothing to do with group libraries, if that's what you mean. And nothing to do with the local library-sync options.
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Can you link to the EPUB, or send it to support@zotero.org with a link to this thread? (File size alone wouldn't necessarily be the issue. Could also just be whether the EPUB has highly compressed images, etc.)
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You closed the collections pane. View (Exibir)→ Layout → Collections Pane.
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See Changes Not Syncing.
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https://forums.zotero.org/discussion/132371/available-for-beta-testing-on-android-epub-snapshot-support
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https://forums.zotero.org/discussion/132371/available-for-beta-testing-on-android-epub-snapshot-support
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https://forums.zotero.org/discussion/132371/available-for-beta-testing-on-android-epub-snapshot-support
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You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need. (Note that we only ever want the Report ID here, not the report contents.)
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What is the correct procedure to properly convert this document from Google Docs format to Word format so that Zotero recognizes all citations as active Word citations and numbering continues correctly? https://www.zotero.org/support/kb/moving_docum…
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If it works in a new document, see Troubleshooting Errors in Word Processor Documents for the existing document.
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We genuinely can't help you if you don't ask us a question. If there's something you're trying to accomplish and you're running into a problem, you need to say what you're doing, say what you expected to happen, and say exactly what happened instead…
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I'm not sure what you're actually asking here. Submitting a Report ID just sends an error report to a database without any context. You have to post here and ask a question if you want someone to look at it and discuss it with you. In any case, you…
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You're syncing with a different account than the one you're posting from. See the username listed in the Sync settings.
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https://www.zotero.org/support/kb/existing_citations_not_detected
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Still works in general. Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.
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https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon
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Yes, you're expected to install the Zotero Connector to use Zotero properly: https://www.zotero.org/support/adding_items_to_zotero#via_your_web_browser It's a core part of Zotero functionality. From a security perspective, it doesn't make a ton o…
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We'd still need to see a Debug ID for a supposed save for a file that was later missing.
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You have to actually reproduce the problem. That's just debug output for Zotero startup. Please follow the linked instructions carefully.
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You don't need to copy and paste the report. We just need the id, which you mistyped the first time. In any case, now I'm asking for a Debug ID. Follow the link for instructions.
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For problems with a plugin, you'll need to contact the plugin developer.
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If it works in a new document, see Troubleshooting Errors in Word Processor Documents for the existing document.
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That's not a valid Report ID. (Copy and paste; don't retype.) But can you provide a Debug ID for reproducing this?
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Your AI tool created an item with an invalid key that can't sync. You'll need to 1) ask the AI to fix your database or 2) delete your database and sync to pull down your online library. I'm afraid we can't help with this.
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For security reasons, older versions — which functionally includes Jurism — are no longer able to log in for syncing, except immediately after a successful password reset.
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That just means you have example.com entered somewhere in your Zotero proxy settings (I think "Proxy login URL").
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You also can't log in with an old app if you've added a security key to your account. That's an affirmative indication that you want your account protected by more than just a username and password, which rules out old versions of the app.