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I'm afraid we're out of ideas for suggestions. Something in your system configuration is blocking macros from running in Word. This could be administrative policy, some config option in Word, or even a Word bug. We've recently had an uptick in repor…
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Read the section directly below the one you linked and make sure Word startup folder is set as a trusted location.
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Did you try disabling other extension in your existing profile and restarting the browser?
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Set a default application for internet files/links. See https://support.microsoft.com/en-us/windows/change-default-programs-in-windows-e5d82cad-17d1-c53b-3505-f10a32e1894d
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We cannot help unless you describe the problem you're facing.
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Please do not tag individual forum members in initial posts. The forums are read by knowledgeable community members as well as developers and most questions can be answered by multiple people. Do you have a default internet browser application set …
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This is generally something that you should troubleshoot with Microsoft, since it's technically a MS Word issue. There's been a recent uptick in user reports for such problems, so there may be a bug in a recent update. What's the full Word version n…
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Was the Word startup folder already in the Trusted Locations list? If not, have you tried restarting Word since adding it? Under Trusted Locations is "DIsable all Trusted Locations" checkbox unchecked? If you open the Zotero.dotm file directly from …
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See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_has_an_empty_label
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Zotero in Google Docs with Safari works fine from our testing and we don't get any reports from other users about any problems. You would have to be more specific about the issues your users face. If they post here and describe their problems, we'll…
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@brettjb Yeah, you have over 1700 citations in this document, and you're using a footnote/endnote citation style, which adds yet another level of slowness. To address individual issues: - 'Cited' items won't always appear/update for you if you have…
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Press Refresh in the Zotero tab in Word.
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Do you see this issue in a new document? If not, then the troubleshooting page above applies.
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Did you write the chapters in separate documents? Did you choose the same citation style in your chapters and your main document?
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Zotero macros are blocked in your installation of Word. Check Macro settings in the Word Security Centre and make sure that the Word Startup folder is a trusted folder and template macros are enabled.
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Have you tried restarting your computer? What happens when you cite? Does Word crash or close? Do you have other extensions installed in Word? Have you tried disabling them?
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You will really need to answer these questions properly, otherwise we cannot help you. Can you reproduce this in a new document? Multiple times, performing the same steps? Does it matter which items you cite? Which citation style you use? What are t…
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Can you consistently reproduce this in a new document? If so, what are the steps you take in a new document to cause this error?
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Can you post the URL and the full steps that you take, what happens at each and what you expect?
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Please provide full version number for macOS and Word (like 16.44), also submit a Report ID.
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Which citation style are you using? Can you provide full steps to reproducing this issue? Do you have any other Word plugins installed?
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Sorry for not responding earlier. Are you still experiencing this issue after troubleshooting earlier? In Word if you open Document Preferences (from the Zotero tab) are you storing citations as Bookmarks or Fields?
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Right. So Zotero Connector is the browser extension, and there is a Beta version of it for firefox. Both the regular version and beta version of the connector include the experimental Google Docs integration (a Google Docs Beta), labeled v2 in the p…
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There is no Beta connector for Google Chrome. Either way, what you're seeing is due to using the V2 Google Docs integration. You can disable that in Connector Preferences -> Advanced. It's a google docs bug that we're waiting for them to resolve …
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If you want to delete citations in a document just remove them in the document. You don't need to use the Zotero citation dialog. If you're trying to do something else, please describe in full what's your setup. What is this new and old document and…
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Go into Zotero Preferences -> Sync and remove unlink your colleague's account.
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Zotero uses system default apps to open web pages. If you double-click a html file on your computer and it opens with Thunderbird, then Zotero will open any web page with Thunderbird too. There's no way to choose a Zotero-specific default-app for we…
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You'll have to look for general macOS troubleshooting. If you cannot run that osascript command from the Terminal, it means there is a general issue on your computer with AppleScript messaging and it won't be limited to Zotero. You can find various …
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If you open the Terminal and paste osascript -e "display dialog \"test\"" into it and press Enter do you get a dialog that says "test"?
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See the troubleshooting steps on this page https://forums.zotero.org/discussion/comment/369565/#Comment_369565 Write down everything that you try and what happens at each step.