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Does this happen if you restart Safari? What version of macOS and Safari are you running?
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This is a high priority task for us but it is technically challenging due to a variety of edge-cases arising from such a feature that may cause user confusion. We are working to bring additional improvements to the Zotero citing experience before pu…
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This is certainly not caused by Zotero settings. It's either Word settings or some system-wide configuration. Testing in a new Windows user account would be the simplest next troubleshooting step, if you haven't tried it yet. If it doesn't work (or …
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If this is Word for Mac, and you can see it still happening, could you follow the last step of Troubleshooting Errors in Word Processor Documents instructions and produce a snippet that reproduces this issue and send it to support@zotero.org? We hav…
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Unless you can reliably reproduce this in a new document or a document snippet, we will assume this is a complicated case of document corruption. Even though new citations insert incorrectly, it is likely that that's caused by issues in some other p…
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clearly the problem is in the encoding, records that do not contain special characters do not do the problem Yes, citations that use special characters or formatting require a more complicated process to insert, but there is no bug in Zotero. Usuall…
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See Existing Citations Not Detected. Most likely some of the citations got unlinked.
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Did you restart Word after disabling other extensions? Did you install any of these before the last time Zotero worked for you?
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Try resetting the Normal.dotm file. Did citing with Zotero work well for you before? Do you have other Word extensions installed? Can you try disabling them?
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This happens in a new document with Chicago style? Are you using the footnote style or author-date? What's the full version number of Word that you are running? Have you customized your Normal template in Word?
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Submit a Report ID after reproducing the error in a new document.
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Does it work if you use a default citation style like Chicago?
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The citation does map, but the clipboard is empty What do you mean here? Can you describe in detail what you're doing in a new document?
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Please submit a Report ID. Are you using the Zotero tab in Word or have you set up custom buttons for Zotero in Word's quick access area?
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Try resetting the Normal.dotm file. Did it work before for you? What is the full version number of Word that you are running?
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Does it work in a new document? Does it work if you disable other extensions in Chrome temporarily?
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By old template do you mean some backup you've made or the automatically generated one by Word if you move yours somewhere else? If it's some backup, you should instead fully remove your currently customized Normal.dotm (just move it somewhere else)…
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Do you have any other extension installed into Word? Have you tried disabling them? Have you customized your Normal template in Word?
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Does it happen in a new document?
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I am unable to reproduce the issue in the document you have provided. Does it not work there for you? If you can, it's likely I'm unable to reproduce the issue because document variables are only available with school accounts. We've created a tick…
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See Existing Citations Not Detected. You're most likely not saving the file in a compatible format - .docx for Word.
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What's the full version number of Word for Mac that you are running and what citation style are you using?
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See Zotero Toolbar does not appear
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It's best for the person encountering the error to post here themselves. Otherwise they should follow Troubleshooting Errors in Word Processor Documents instructions.
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Did you restart your browser after disabling other extensions? Does it occur in a new document?
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What citation style are you using? It looks like it has specified the bibliography style incorrectly.
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See Existing Citations Not Detected
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Once you resolve all tracked changes you should be able to use Zotero with your document normally. If it doesn't work, your citations may be unlinked.
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After restarting your browser and attempting to cite with Zotero in a new document, do you get an account selection window? If so, are you making sure you are selecting the account which owns the document you are trying to cite?
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Do you have other extensions installed in your browser? Can you try disabling them and seeing if it works better?